XMARK Viper Roller J-Cups

Yes. You can return items within 30 days of delivery if they are new, unused, unassembled, and in the original packaging. We charge no restocking fees. Return shipping is the customer’s responsibility (unless otherwise authorized in writing). To start a return, email help@myfitnessoutlet.com with your order number and photos of the unopened packaging.

Yes. All products include the manufacturer’s warranty (typically at least one year, with longer coverage for certain components such as frames or motors). We are an authorized dealer for the brands we sell and can assist with warranty claims—contact help@myfitnessoutlet.com.

Yes. If you find an identical item in stock at a lower delivered price, send us the quote or link before you buy and we’ll match it. Our Price‑Match Guarantee protects you for 60 days after purchase as well.

We partner with Shop Pay Installments to offer 0 % APR promos (on approved credit). Choose “Pay Monthly” at checkout to split the total into 3–24 equal payments—no hidden fees.

Processing: 1–3 business days. Transit: typically 1–7 business days for small parcels and 5–10 business days for freight/LTL; deliveries to AK, HI & PR may take longer. Total delivery window: 2–17 business days from order to delivery. Need a precise ETA or have a deadline? Chat with us and we’ll confirm stock and carrier schedules before you buy.

You may change or cancel at no cost any time before the order ships. Once a tracking number or Bill of Lading (BOL) is issued, the order can no longer be canceled and standard return terms apply. Made-to-order, custom, non-returnable items, and custom quotes/purchase orders generally cannot be canceled after 24 hours from purchase.

Standard freight includes curbside delivery only. Room-of-choice delivery, white-glove setup, and packaging haul-away can be arranged for an additional fee, subject to carrier availability and location. Ask us at checkout or before your shipment reaches the local terminal.

Yes. Gyms, hotels, schools, PT clinics, and corporate wellness centers qualify for volume pricing, custom quotes, and flexible NET 30 terms. Contact our commercial team at sales@myfitnessoutlet.com.

No problem—start a return within 30 days of delivery. Items must be new, unused, unassembled, and in original packaging. There are no restocking fees; return shipping is the customer’s responsibility. Email help@myfitnessoutlet.com to begin.

Damaged or defective on arrival? Please inspect your delivery upon receipt. For freight/LTL, note any visible damage on the BOL before signing and take photos/video. For parcel shipments, report visible damage within 7 days. We’ll first work with the manufacturer to provide replacement parts; if the issue cannot be resolved, you may return or exchange the item within 30 days under this policy.