Frequently Asked Questions

My Fitness Outlet is your source for premium fitness and recovery equipment. We offer strength and cardio machines, saunas, cold plunges, and recovery tools—all carefully curated to help you train harder and recover faster. Whether building a home gym or outfitting a commercial facility, we back your purchase with support, delivery, financing, and a price guarantee.

We sell a wide range of equipment, including free weights, benches, racks, machines, treadmills, ellipticals, rowing machines, vibration platforms, saunas (infrared, traditional, hybrid), cold plunges, chillers, float therapy tanks, massage chairs, percussion massagers, smartwatches, monitors, and golf devices. If you're looking for it, we likely have it.

Yes, we cater to both individual customers building home gyms and commercial clients setting up professional fitness facilities. Our product range includes both residential- and commercial-grade equipment to meet a range of needs and budgets.

You can order directly through our website at myfitnessoutlet.com. Browse categories, add items to your cart, and check out. For large or commercial orders, contact our sales team directly.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and USDC on the Base network. Qualified commercial customers may also get financing or net payment terms.

Yes, we partner with Shop Pay to offer flexible payment plans for qualified customers. These may include promotional APR or extended payment terms.

We offer a competitive price guarantee to ensure you receive the best value, whether you place a home or commercial order.

Yes. Large items shipped via freight typically include curbside delivery. If available for your item and location, you may be able to add Threshold or White Glove delivery for an additional fee. White Glove service may include basic assembly/setup, where offered, and packaging removal, where available.

Shipping methods depend on product size, weight, and packaging. Smaller items ship via parcel or ground carriers such as UPS, FedEx, or USPS, depending on the product and location. Large equipment ships via freight (LTL) with standard curbside delivery. For some orders, Threshold or White Glove delivery—where items are brought inside your home or assembled—may be available for an additional fee.

We provide free standard shipping for most U.S. orders. Optional upgraded services (such as Threshold or White Glove) may incur additional fees, as shown at checkout or upon request. Shipments to Alaska, Hawaii, and U.S. territories may incur additional shipping charges or longer transit times, depending on the product and destination.

Our order cutoff is 5:00 PM Pacific Time (Los Angeles). Handling time is typically 1–3 business days (Mon–Fri, excluding public holidays), and transit time is typically 1–7 business days (Mon–Fri, excluding public holidays). Most orders arrive within 2–10 business days (handling + transit), adjusted for public holidays. For freight deliveries, delivery appointments, and remote locations, delivery timing may be extended.

For certain items and locations, Threshold or White Glove delivery may be available for an additional fee. White Glove service may include basic assembly/setup, where offered (and packaging removal where offered). Availability and pricing vary by item and destination.

For freight shipments, the carrier typically contacts you to schedule a delivery appointment. If you miss a scheduled appointment, the carrier may charge additional fees for re-delivery or storage, depending on their policies.

Returns are accepted within 30 days for eligible items in new condition only. Items must be unopened, in their original packaging, unused, and returned with all extras and proof of purchase. Returns are by mail. Return shipping is the customer’s responsibility, and a 10% restocking fee applies.

Yes. A 10% restocking fee applies to returns and is calculated based on the product price. This may be deducted from your refund.

Contact us first for return instructions, the address, and guidelines. Email help@myfitnessoutlet.com or call (855) 512-6670 with your order number and the reason for your request. Returns must be shipped within 30 days. Items sent late or not in new condition may be refused.

The customer must purchase the return label and pay for return shipping. For freight items, return shipping can be expensive. Please review product size and specs before ordering. If your item is damaged or defective, contact us quickly with your order number and photos. We'll help with the return process.

All products include the manufacturer's warranty, usually at least one year. Some components have longer coverage. We are an authorized dealer. Warranty details are on each product page.

To make a warranty claim, email help@myfitnessoutlet.com with your order number, product details, issue description, and photos or video. We will coordinate with the manufacturer to resolve your claim.

If your equipment needs repair after the warranty, we can help connect you with certified technicians and replacement parts. Many manufacturers also offer extended warranty options for purchase.

We are committed to customer satisfaction. If you're not happy with your purchase, contact our support team. We will discuss possible solutions, including returns or other options when available.