FAQs

My Fitness Outlet is your go-to source for premium fitness and recovery equipment. We offer everything from strength and cardio machines to saunas, cold plunges, and recovery tools—carefully curated to help you push your limits, train harder, and recover faster. Whether you’re building a home gym or outfitting a commercial facility, we back every purchase with dedicated support, assembly services, financing options, and a price guarantee.

From free weights, benches, racks, and machines to treadmills, ellipticals, rowing machines, vibration platforms, saunas (infrared, traditional, hybrid), cold plunges, chillers, float therapy tanks, massage chairs, percussion massagers, smartwatches, monitors, and golf devices—you name it, we’ve got it.

Yes, we cater to both individual customers building home gyms and commercial clients setting up professional fitness facilities. Our product range includes both residential and commercial-grade equipment to meet different needs and budgets.

You can place orders directly through our website at myfitnessoutlet.com. Browse our categories, add items to your cart, and proceed to checkout. For large orders or commercial inquiries, you can also contact our sales team directly.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and for qualified commercial customers, we may offer financing options or net payment terms.

Yes, we partner with financing companies to offer flexible payment plans for qualified customers. Financing options may include 0% APR promotional periods and extended payment terms. Contact our sales team for more information about available financing programs.

Yes. We back your purchase with a competitive price guarantee to ensure you’re getting the best value—whether it’s for a home or commercial order.

Yes. We provide professional delivery, optional assembly/white-glove service for larger items, and can accommodate haul-away of existing equipment. Each product page includes shipping info—and for complex needs, our team will reach out personally.

We offer several shipping methods depending on the size and weight of your order:

• Standard Ground Shipping: For smaller items and accessories
• Freight Delivery: For large equipment requiring specialized handling
• White Glove Delivery: Full-service delivery including setup and packaging removal

We offer free shipping on all orders.

Delivery times depend on the shipping method and your location:

• Standard items: 3-7 business days
• Large equipment: 1-3 weeks (freight delivery)
• Custom or special orders: 2-8 weeks
• In-stock items ship within 1-2 business days

Yes, we offer professional installation services for many of our larger equipment pieces. Installation fees vary by equipment type and location.

For freight deliveries, you'll receive advance notice to schedule a delivery appointment. If you miss your scheduled delivery, additional charges may apply for redelivery attempts. We recommend ensuring someone is available during the scheduled delivery window.

We offer a 30-day return guarantee on most new products. Items must be returned in original packaging and unused condition. Some restrictions apply to custom orders and certain product categories.

Returned items may be subject to a restocking fee (typically 10-20%) depending on the product category and condition. Items returned in original, unopened packaging typically have lower or no restocking fees.

Contact help@myfitnessoutlet.com within 30 days of delivery to initiate a return. You'll receive a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us.

Return shipping costs are typically the customer's responsibility unless the item was damaged during shipping or we sent the wrong product. We'll provide guidance on the most cost-effective return shipping methods.

Warranty coverage varies by manufacturer and product type:

• Residential Equipment: Typically 1-5 years on parts, 1-2 years on labor
• Commercial Equipment: Usually 3-10 years on frame, 1-3 years on parts
• Electronics: Generally 1-2 years
• Specific warranty details are provided with each product listing

Contact our customer service team with your order number, product details, and description of the issue. We'll coordinate with the manufacturer to resolve warranty claims quickly and efficiently.

We can help connect you with authorized service technicians in your area and provide access to replacement parts. Many manufacturers offer extended warranty options that can be purchased separately.

Yes, we're committed to customer satisfaction. If you're not completely satisfied with your purchase, contact our customer service team to discuss resolution options including returns, exchanges, or other accommodations.