Frequently Asked Questions

All major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, PayPal, Shop Pay (including Shop Pay Installments) and USDC on the Base network. Business buyers can also pay by ACH or wire transfer, and schools, government agencies and other qualified organizations can order by purchase order on Net 30 terms. We also accept checks by mail.

Yes. Shop Pay Installments lets you split orders from $35 to $30,000 into biweekly or monthly payments. Biweekly plans are interest-free; monthly plans range from 0% to 36% APR based on eligibility. See Financing Options.

We collect sales tax only on orders shipped to Arizona. Tax-exempt buyers, such as government agencies and qualifying nonprofits, can email an exemption certificate to help@myfitnessoutlet.com before ordering.

Yes. We match a lower price from an authorized dealer for the same brand, model and condition, in stock, compared on total price including shipping and tax. Send us the link before you order or within 14 days after. Unauthorized or gray-market sellers, auction sites and used or refurbished listings don't qualify. And if we lower an item's price within 60 days of your order, we'll refund the difference. See our Price Guarantee.

Most orders ship within 1–3 business days, and transit typically takes 1–7 business days, so most orders arrive within 2–10 business days. Larger commercial equipment built to order may take 2–6 weeks. The estimated lead time is shown on each product page; for the most accurate timeline on a specific item, contact us before ordering.

We ship to all 50 US states and Puerto Rico. Most products go anywhere; some heavy or oversized items have shipping restrictions for Alaska, Hawaii and remote locations. We don't currently ship outside the US.

Curbside delivery means the freight carrier brings your shipment to the end of your driveway or the nearest accessible point at your address, not inside your home or garage. You're responsible for moving the items the rest of the way, so plan for help on delivery day. Many shipments arrive on pallets and weigh several hundred pounds.

Yes, on select products. White Glove delivery brings your equipment to the room of your choice and can include basic assembly and packaging removal; Threshold delivery brings it inside the first dry area. Both cost extra and depend on the item and location. Choose them at checkout where offered, or contact us after ordering. Prefer to have it assembled after delivery? See Assembly Services.

For LTL freight, the carrier contacts you in advance to schedule a delivery appointment, and someone needs to be present to sign and inspect. If a scheduled delivery is missed, the carrier may reschedule for a fee or return the shipment, in which case redelivery charges apply. Small parcel deliveries (UPS, FedEx) typically don't require a signature and can be left at the door unless you've asked otherwise.

You pay return shipping on all returns, including defective, damaged or wrong items. Use a trackable, insured shipping method; we can't refund an item we don't receive.

You can cancel within 24 hours of placing your order for a full refund. Email help@myfitnessoutlet.com or call (855) 512-6670 with your order number. After 24 hours, or once it has shipped, the order can't be cancelled; when it arrives, you can return it under our Refund Policy.

Inspect every shipment before signing. If you see damage to the packaging or the product, note it on the delivery receipt and take photos. Email help@myfitnessoutlet.com within 48 hours of delivery with the photos and your order number. We'll work with the carrier and manufacturer on a replacement, repair or refund; freight damage claims must be filed promptly or carriers deny them. If the item is returned, our standard return terms apply.

Yes. A 10% restocking fee applies to all returns, including items that arrive defective or damaged and wrong items. It's deducted from your refund.

Warranties are issued by the manufacturer, not by us. Because we're an authorized dealer, your factory warranty is fully valid and identical to what you'd get buying from the brand directly. Terms vary by product and manufacturer, from one year on accessories to lifetime on some rack frames and barbells. Warranty terms are listed on most product pages and on our Warranty page.

You can contact the manufacturer directly, or email help@myfitnessoutlet.com with your order number and we'll coordinate the claim with the manufacturer for you. See our Warranty page for brand-specific terms.

You get one cart across 25+ authorized brands, so you can compare and order everything in one place. One person handles your order from quote to delivery, and we help with commercial projects, from layout planning to installation coordination.

Yes. We specialize in multifamily fitness rooms, from small Class B properties to luxury Class A+ developments. Packaged tiers start around $25K for an Essential package and scale to $150K+ for branded Flagship amenities, depending on unit count, room size and tier. Request a quote for project-specific pricing.

Standard commercial orders typically ship within 2–4 weeks. Custom-specified or branded equipment (custom upholstery colors, embroidered logos, custom powder coating) adds 4–8 weeks. Larger turnkey projects with freight to multiple buildings or scheduled installs can run 6–12 weeks end to end. We'll give you a specific timeline with your quote.

Yes. For commercial and multifamily projects, we provide equipment layout suggestions, room sizing guidance and equipment mix recommendations based on your facility size, users and budget tier; request a quote to get started. Home gym buyers can use our free space planner.

Yes. Commercial pricing is built per project and depends on tier, volume and brand mix, and for most commercial orders we beat manufacturer MSRP through volume relationships. We also accept ACH or wire payments, purchase orders and Net 30 terms for qualifying institutional buyers. Request a quote.

Call (855) 512-6670 or email help@myfitnessoutlet.com, Monday to Friday, 9 AM to 5 PM Arizona time (MST). Our AI chat assistant answers quick questions 24/7. Email and phone are best for order issues, warranty claims and commercial inquiries.

Our team is available Monday to Friday, 9 AM to 5 PM Arizona time (MST). Our AI chat assistant answers questions 24/7, and emails sent outside business hours are answered the next business day.

Yes. We're a factory-authorized dealer for every brand we list on the site. That's what guarantees your equipment is factory-new, your factory warranty is valid, and you have direct access to manufacturer parts and service.