Contact Us

Need help choosing the right equipment, tracking an order or starting a return? Our team is here to help, before you buy and long after delivery.

How to Reach Us

  • Phone: (855) 512-6670
  • Email: help@myfitnessoutlet.com
  • Hours: Monday to Friday, 9 AM to 5 PM Arizona time (MST)
  • Chat: our AI chat assistant answers questions 24/7. Use the chat bubble in the bottom-right corner.

We reply to every message within 1 business day.

What We Can Help With

  • Product questions: choosing the right equipment for your space, goals and budget.
  • Orders and delivery: shipping updates, tracking and delivery questions.
  • Returns and cancellations: email us your order number and a short summary. You can cancel an order within 24 hours of placing it. See our Refund Policy.
  • Quotes: for larger orders or commercial projects, use our Request a Quote form.

Business Address

My Fitness Outlet LLC
2942 N 24th St Ste 115
Phoenix, Arizona 85016
United States

Young woman at a store checkout smiling at a computer screen.

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Get In Touch

We reply within 1 business day.

  • Support

    Already purchased and have a question about your product? Try our FAQs.

  • Returns

    We understand things don't always work out. Visit our returns pages for more.

  • Shipping

    Want to track your order, or get an idea how long delivery may take or see our policy?

Frequently Asked Questions

What payment methods do you accept?

All major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, PayPal, Shop Pay (including Shop Pay Installments) and USDC on the Base network. Business buyers can also pay by ACH or wire transfer, and schools, government agencies and other qualified organizations can order by purchase order on Net 30 terms. We also accept checks by mail.

Do you price-match or offer a price guarantee?

Yes. We match a lower price from an authorized dealer for the same brand, model and condition, in stock, compared on total price including shipping and tax. Send us the link before you order or within 14 days after. Unauthorized or gray-market sellers, auction sites and used or refurbished listings don't qualify. And if we lower an item's price within 60 days of your order, we'll refund the difference. See our Price Guarantee.

How much does shipping cost?

Shipping is priced by brand, weight and destination, and your exact cost shows at checkout before you pay. Many brands ship free, and we never add freight charges after you order. Threshold and White Glove delivery cost extra, and orders to Alaska, Hawaii and Puerto Rico may have added charges; we'll confirm before processing. See our Shipping Policy.

What is your return policy?

You can return new, unopened and unused items in their original packaging within 30 days of delivery. A 10% restocking fee applies to all returns, and you pay return shipping. Full details are in our Refund Policy. You can cancel within 24 hours of placing your order.

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