Contact Us

Need help choosing the right equipment, tracking an order, or starting a return? Our support team is here to make things easy—before you buy and long after your delivery.

Quick Support Options

What can we help with?

  • Product Questions: Get help picking the right equipment for your space, goals, and budget.
  • Order Support: Shipping updates, tracking help, or delivery questions.
  • Returns & Cancellations: Email help@myfitnessoutlet.com with your order number and a quick summary.
  • Live Chat Assistance: Fast answers when agents are available.

Business Address

My Fitness Outlet LLC
2942 N 24th St Ste 115
Phoenix, Arizona 85016 US

We do our best to respond to all inquiries within 1 business day.

Young woman at a store checkout smiling at a computer screen.

Get In Touch

We'll aim to get back to you within 24 hours.

  • Support

    Already purchased and have a question about your product? Try our FAQs.

  • Returns

    We understand things don't always work out. Visit our returns pages for more.

  • Shipping

    Want to track your order, or get an idea how long delivery may take or see our policy?

Frequently Asked Questions

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and USDC on the Base network. For qualified commercial customers, we may also offer financing options or net payment terms.

Do you price-match or offer a price guarantee?

We offer a competitive price guarantee to ensure you receive the best value, whether you place a home or commercial order.

How much does shipping cost?

We provide free standard shipping for most U.S. orders. Optional upgraded services (such as Threshold or White Glove) may incur additional fees, as shown at checkout or upon request. Shipments to Alaska, Hawaii, and U.S. territories may incur additional shipping charges or longer transit times, depending on the product and destination.

What is your return policy?

Returns are accepted within 30 days for eligible items in new condition only. Items must be unopened, in their original packaging, unused, and returned with all extras and proof of purchase. Returns are by mail. Return shipping is the customer’s responsibility, and a 10% restocking fee applies.

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