Resources

Shipping & Delivery

We are dedicated to providing a smooth and transparent shipping experience for all our customers. Below, you’ll find detailed information about our order processing, handling, and shipping procedures.

Our goal is to ensure your order arrives safely and on time, whether you're purchasing a small accessory or a large piece of equipment.

Please review our shipping policy to understand what to expect from the moment you place your order to its arrival at your doorstep. If you have any questions or need assistance, our customer support team is happy to help.

Free Shipping on All Orders

At My Fitness Outlet, we are committed to offering the best value to our customers. That’s why we provide free shipping on all orders, regardless of size or weight. The price you see is the price you pay—no hidden fees or extra costs at checkout.

Eligibility: All products listed on our website qualify for free shipping. Whether you're purchasing a single item or outfitting an entire facility, your order will be shipped at no additional cost with standard shipping services.

Shipping Methods:

Small or lightweight items will be shipped via standard carriers such as UPS, FedEx, or USPS.
Larger or heavier items will be shipped using Less Than Truckload (LTL) Freight Carriers to ensure safe delivery.

General Order Processing Information

Order Confirmation

Once you place an order with My Fitness Outlet, you’ll receive an order confirmation email acknowledging that we have received your order and authorized payment for processing. This email will include all order details, including the products purchased, shipping address, and order number.

If you do not receive this email right away, please check your spam or junk folder. If you still don’t see it, contact us for assistance.

Processing Period

Please allow 1-3 business days for us to properly accept, confirm, and begin preparing your order for shipment. If there are any unexpected delays, we will notify you via phone or email as soon as possible.

Preparation and Packing

Once your order is confirmed, it will be packed and prepared for shipment. The preparation time depends on the size, weight, and shipping method. Each product page provides an estimated lead time for processing.

If you're unsure about the estimated processing time for your order, check the product page of the item you purchased, or reach out to us, and we’ll be happy to provide an update.

Shipping Methods and Information

Ground Shipping - FedEx, UPS, USPS

For small package orders, we ship via FedEx, UPS, or USPS. These orders will be delivered directly to your door or driveway, depending on size and weight.

Shipping and delivery follow a standard process similar to most online purchases. Tracking information typically becomes available within a few business days. However, check the product page for estimated shipping timelines.

Freight/LTL Shipping with Curbside Delivery

For larger or heavier items, we use Less Than Truckload (LTL) freight carriers with curbside delivery.

The item will be delivered to the end of your driveway or curbside at your property.
Delivery does not include bringing the item inside, assembly, or removal of packaging materials.
A scheduled delivery appointment and a signature upon drop-off are required.
Once your shipment arrives at the local freight terminal, the freight carrier will contact you to arrange a delivery appointment.
In most cases, you will be responsible for unloading the item from the truck—please plan accordingly.
Liftgate service may be available at an additional cost unless specified otherwise on the product page.

Tracking Information and Transit Times

Once your shipment is ready, it will be assigned a tracking number and Bill of Lading (BOL) number. You will receive a shipment confirmation email with the tracking number, allowing you to monitor the progress of your order.

After your order leaves the warehouse, transit times vary based on distance, but most items arrive within 1 to 7 business days. While delays are rare, they may occur due to carrier schedules or unforeseen circumstances.

Receiving Your Items: LTL/Freight

Scheduling Delivery

For LTL/freight shipments, the carrier will contact you when the shipment is in your area to schedule a delivery appointment window. You must be present to sign the Bill of Lading (BOL) upon delivery. If no one is available, redelivery fees may apply.

Receiving Your Delivery

The pallet(s) will be unloaded using a liftgate and delivered to the curbside or the nearest safe drop-off location (for both commercial and residential addresses).
If your location has a loading dock, the driver will deliver the pallet(s) directly to the dock.

Inspect Before Signing

Thoroughly inspect all boxes and pallets for any damage before signing the delivery receipt.
If there is visible damage or potential hidden damage, write "DAMAGED, PLEASE REVIEW" on the delivery receipt.
Take photos or videos immediately and email them to help@myfitnessoutlet.com for assistance.

Check Your Items

Open all boxes, inspect your items, and verify all parts are included.
Report any missing or damaged components to us within 2-3 business days for prompt support.

Severe Damage

If your shipment arrives with severe or irreparable damage, or crucial components are structurally broken, document the damage with photos/videos and refuse the delivery by noting the issue with the driver.
Contact us immediately at help@myfitnessoutlet.com for further instructions.

Assembly Information

Freight carriers will not bring items inside, into garages, or assist with assembly.
Be prepared to move heavy boxes to your desired location.
If you purchased an assembly service, please contact us to confirm or schedule the setup if it has not been arranged.

Shipping Challenges to Be Aware Of

Shipping Damages

We understand that receiving damaged items is frustrating, and while it’s rare, it can happen. That’s why we’re here to help.

Inspect: When your order arrives, check it carefully. If you notice any damage, take clear photos and videos right away to help us resolve the issue quickly.
LTL Freight Deliveries: If there’s visible damage, make sure to note it on the Bill of Lading (BOL) before signing for the delivery.
Report:
- For standard deliveries (USPS, UPS, FedEx), report any damage to the carrier within 7 days.
- For freight shipments, inspect everything before the carrier leaves and note any damage or missing items on the BOL.
Replacement Parts: If your order arrives with damage or defective parts, we will work to get you the correct replacement parts as quickly as possible. Photos, videos, or additional details may be required to ensure the right parts are sent.

If you receive a damaged item, send photos and details to help@myfitnessoutlet.com, and we will handle the claim with the manufacturer. Our priority is to get you the correct parts so you have a fully functional product.

Storage and Fees

When placing an order, we assume you are ready to accept delivery immediately. If you need your order to arrive on or after a specific date, please let us know as soon as possible—we’re happy to help adjust the shipping timeline.

If your order ships and you are unable to receive it, the freight company may return the shipment to the manufacturer or charge additional storage fees. Most freight companies only allow 3-5 business days for storage before returning the shipment.

If the order is returned to the manufacturer, you will be responsible for:

Initial and return shipping fees
A restocking fee for the product

If the freight company chooses to hold your shipment due to a delay in receiving, you agree to pay any storage, retaining, or additional shipping fees as required by the carrier.

For any concerns or special delivery needs, please contact us as soon as possible to avoid unnecessary fees.

Refused Deliveries

If you refuse a delivery for any reason other than extensive damage, you will be responsible for all shipping costs to and from your location. Before refusing a shipment, be prepared to provide photos or videos documenting the reason.

Refunds will not be processed until the returned product is received at our warehouse, which may take 2-3 weeks or longer.

If you have any questions or need assistance, contact us at help@myfitnessoutlet.com. We’re here to help and will work with you to find the best solution.

Shipping Outside the Contiguous United States

At this time, we do not arrange shipping outside the lower 48 states. However, customers in Hawaii, Alaska, and Puerto Rico can arrange their own freight forwarding from a location within the continental U.S.

In these cases, we can ship your order to a freight forwarder’s location (typically in California or Florida), but the customer is responsible for all arrangements and any additional costs associated with forwarding the shipment.

For any questions about shipping options, feel free to reach out to our team.

Warranty & Returns

Exercises

FAQ

Assembly

Why Choose Us

We don’t just sell gym equipment—we engineer fitness success. With 10+ years of combined industry experience, our team lives and breathes fitness, empowering clients to build spaces that inspire real results. Here’s what sets us apart:

Personalized Support

Our team is fully committed to helping you achieve your goals. We’re not just here to sell products—we’re here to provide expert guidance, answer your questions, and ensure your experience is seamless from start to finish.

We pride ourselves on offering personalized support, clear and honest communication, and prompt resolution of any post-purchase concerns. Your satisfaction is our top priority, and your feedback drives us to continually improve and serve you better. Whether you reach out by phone or email, we’re dedicated to delivering an exceptional experience every step of the way.

Free & Fast Shipping

At My Fitness Outlet, we’re committed to delivering exceptional value, which is why we provide FREE shipping on all orders to the lower 48 U.S. states—no matter the size or cost of your purchase. We understand that shipping large, heavy items can be challenging, but you can rest easy knowing we’ve got you covered.

If your order is damaged during transit or if any issues arise with the carrier, our dedicated customer support team will step in to make it right—quickly and hassle-free. With us, you’ll always receive free shipping and outstanding service, guaranteed.

Easy Returns

We want you to be completely happy with your purchase! That's why we've made our return process as easy and straightforward as possible. If something isn't quite right, you have a full 30 days to return it. No complicated forms or endless phone calls. Simply:

Contact Us: Reach out to our customer support team via phone, email, or live chat to initiate your return.
Receive Instructions: We'll provide you with clear and simple instructions on how to package and ship your item back to us.
Hassle-Free Refund: Once we receive your returned item, we'll process your refund quickly and efficiently.

We believe returns should be simple, so you can shop with confidence!

Streamlined Fulfillment

We understand that fast and reliable shipping is essential for your satisfaction. That's why we've built a streamlined fulfillment process that keeps you informed every step of the way.

Reliable Shipping Partners: We partner with leading shipping carriers like FedEx, UPS and DHL known for their speed and reliability.
Proactive Notifications: From the moment you place your order to the second it arrives at your door, we keep you in the loop. You'll receive automated notifications at key stages, including order confirmation, shipment, and delivery updates.
Real-Time Tracking: Track your package's journey with our real-time tracking system. You'll always know where your order is and when to expect it.
Optimized Order Processing: We optimize our order processing to ensure prompt delivery. By automating tasks such as order routing, labeling, and tracking, we operate more efficiently and reduce shipping errors.
Efficient Warehouse Operations: During busy seasons, we optimize our warehouse layout, staff training, and workflow processes to ensure efficiency.
Multiple Carriers: By working with multiple carriers, we can mitigate risks and ensure timely deliveries

Industry-Leading Brands

We're proud to be authorized dealers for industry-leading brands like Garmin, Echelon, Body-Solid, Muscle D Fitness and many more! When you buy from us, you can be confident you're getting genuine, top-quality equipment. We have created great relationships with our brand partners, ensuring you get the best products available. Additionally, all orders come with the manufacturer's warranty, giving you peace of mind with every purchase.

Price Match Guarantee

At My Fitness Outlet, we understand that true value goes beyond just the price tag. That’s why we offer our Competitive Price Guarantee—if you find a lower advertised price on the same product from an authorized dealer, we’ll work hard to match or beat it.

Our goal is to provide you with premium-quality fitness equipment, expert guidance, and outstanding customer service—all at the best possible price. With our commitment to competitive pricing, you’ll never have to compromise on support or quality. Shop with confidence, knowing you’re getting the best value in the industry.

Reliable Information

Our website is your ultimate resource for making informed decisions about fitness equipment. We provide detailed product comparisons, brand evaluations, and comprehensive guides to help you understand how to use equipment effectively and maximize its benefits.

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