Refund policy

At My Fitness Outlet, we accept returns of defective and non-defective products. Please review the details below to understand eligibility, timelines, fees and how refunds are issued.

Return policy summary

  • Return window: 30 days from delivery
  • Product condition: new, unopened and unused, in the original packaging (defective, damaged or wrong items excepted)
  • Restocking fee: 10% of the product price on all returns
  • Return shipping: paid by the customer on all returns
  • Return method: by mail
  • Exchanges: not accepted
  • Cancellations: within 24 hours of placing your order
  • Refund timing: within 7 days of inspection and approval

Return window

You may return eligible items within 30 days of delivery.

Eligible condition

To qualify for a standard return, items must be:

  • Unopened and in their original packaging
  • Never used
  • Returned with all included accessories, manuals and hardware
  • Accompanied by proof of purchase (order confirmation or receipt)

These condition requirements don't apply to items that arrive defective or damaged, or to wrong items we sent. See Defective, damaged or wrong items.

How to start a return

Returns are processed by mail. Contact us first so we can give you return instructions.

  1. Contact us at help@myfitnessoutlet.com or call (855) 512-6670 with your order number and the reason for the return.
  2. Receive return instructions, including the return address and packaging guidelines.
  3. Mail your return using a carrier of your choice, and send us the tracking number.

Important: Returns must be shipped back within the 30-day return window. Items returned outside this window, or not in eligible condition, may be refused.

Return shipping

Return shipping is the customer's responsibility on all returns, including defective, damaged or wrong items. You purchase the return label and pay the return shipping cost. We recommend a trackable, insured shipping method; we can't issue a refund for an item we don't receive.

Note: Return shipping for large or freight items can be expensive. Please review dimensions and specifications before ordering.

Restocking fee

A 10% restocking fee applies to all returns, including items that arrive defective or damaged and wrong items. It's calculated as 10% of the product price at the time of purchase and deducted from your refund.

Refunds

After we receive your return, we'll inspect it. If it's approved, we'll process your refund within 7 days.

  • Refund method: issued to your original payment method
  • Refund amount: the product price, minus the 10% restocking fee and any non-refundable shipping charges

Note: Banks and card issuers may take additional time to post the refund after it's issued.

Defective, damaged or wrong items

If an item arrives defective or damaged, or we sent the wrong item, contact us as soon as possible with your order number and photos so we can resolve it. If the item is returned, the standard terms apply, including the 10% restocking fee and return shipping.

  • Shipping damage: contact us within 48 hours of delivery whenever possible.
  • Freight deliveries: inspect before signing and note any visible damage on the delivery receipt.
  • Defects found later: these are usually handled under the manufacturer's warranty. See our Warranty page.

Non-returnable situations

Returns may be refused if the item isn't eligible, including (but not limited to):

  • Items that have been used, opened, assembled or installed, unless they arrived defective or damaged or were sent in error
  • Items missing original packaging or parts
  • Items returned after the 30-day return window
  • Items damaged by misuse, improper installation or normal wear and tear

Exchanges

We don't accept exchanges. If you'd like a different item, place a new order and request a return for the original item, if it's eligible.

Cancellations

You can cancel an order within 24 hours of placing it for a full refund. Email help@myfitnessoutlet.com or call (855) 512-6670 with your order number.

After 24 hours, or once an order has shipped, it can't be cancelled. When it arrives, you can return it under this policy, if it's eligible.

Contact us

Last updated: October 2026