We don’t just sell gym equipment—we engineer fitness success. With 10+ years of combined industry experience, our team lives and breathes fitness, empowering clients to build spaces that inspire real results. Here’s what sets us apart:
Personalized Support
Our team is fully committed to helping you achieve your goals. We’re not just here to sell products—we’re here to provide expert guidance, answer your questions, and ensure your experience is seamless from start to finish.
We pride ourselves on offering personalized support, clear and honest communication, and prompt resolution of any post-purchase concerns. Your satisfaction is our top priority, and your feedback drives us to continually improve and serve you better. Whether you reach out by phone or email, we’re dedicated to delivering an exceptional experience every step of the way.
Free & Fast Shipping
At My Fitness Outlet, we’re committed to delivering exceptional value, which is why we provide FREE shipping on all orders to the lower 48 U.S. states—no matter the size or cost of your purchase. We understand that shipping large, heavy items can be challenging, but you can rest easy knowing we’ve got you covered.
If your order is damaged during transit or if any issues arise with the carrier, our dedicated customer support team will step in to make it right—quickly and hassle-free. With us, you’ll always receive free shipping and outstanding service, guaranteed.
Easy Returns
We want you to be completely happy with your purchase! That's why we've made our return process as easy and straightforward as possible. If something isn't quite right, you have a full 30 days to return it. No complicated forms or endless phone calls. Simply:
- Contact Us: Reach out to our customer support team via phone, email, or live chat to initiate your return.
- Receive Instructions: We'll provide you with clear and simple instructions on how to package and ship your item back to us.
- Hassle-Free Refund: Once we receive your returned item, we'll process your refund quickly and efficiently.
We believe returns should be simple, so you can shop with confidence!
Streamlined Fulfillment
We understand that fast and reliable shipping is essential for your satisfaction. That's why we've built a streamlined fulfillment process that keeps you informed every step of the way.
- Reliable Shipping Partners: We partner with leading shipping carriers like FedEx, UPS and DHL known for their speed and reliability.
- Proactive Notifications: From the moment you place your order to the second it arrives at your door, we keep you in the loop. You'll receive automated notifications at key stages, including order confirmation, shipment, and delivery updates.
- Real-Time Tracking: Track your package's journey with our real-time tracking system. You'll always know where your order is and when to expect it.
- Optimized Order Processing: We optimize our order processing to ensure prompt delivery. By automating tasks such as order routing, labeling, and tracking, we operate more efficiently and reduce shipping errors.
- Efficient Warehouse Operations: During busy seasons, we optimize our warehouse layout, staff training, and workflow processes to ensure efficiency.
- Multiple Carriers: By working with multiple carriers, we can mitigate risks and ensure timely deliveries
Industry-Leading Brands
We're proud to be authorized dealers for industry-leading brands like Garmin, Echelon, Body-Solid, Muscle D Fitness and many more! When you buy from us, you can be confident you're getting genuine, top-quality equipment. We have created great relationships with our brand partners, ensuring you get the best products available. Additionally, all orders come with the manufacturer's warranty, giving you peace of mind with every purchase.
Price Match Guarantee
At My Fitness Outlet, we understand that true value goes beyond just the price tag. That’s why we offer our Competitive Price Guarantee—if you find a lower advertised price on the same product from an authorized dealer, we’ll work hard to match or beat it.
Our goal is to provide you with premium-quality fitness equipment, expert guidance, and outstanding customer service—all at the best possible price. With our commitment to competitive pricing, you’ll never have to compromise on support or quality. Shop with confidence, knowing you’re getting the best value in the industry.
Reliable Information
Our website is your ultimate resource for making informed decisions about fitness equipment. We provide detailed product comparisons, brand evaluations, and comprehensive guides to help you understand how to use equipment effectively and maximize its benefits.