At My Fitness Outlet, we take pride in delivering exceptional customer service and ensuring you have all the support you need to make the best purchase for your fitness facility. You're never shopping alone—we're here to guide you every step of the way.
Talk to an Expert: Call us at (855) 512-6670 to speak directly with a knowledgeable representative. We are available from Mon-Fri 9am-5pm PST.
General Inquiries: Email us at help@myfitnessoutlet.com for product information or questions.
Returns or Cancellations: For assistance with returns or cancellations, email us at help@myfitnessoutlet.com
Live Chat: Connect with an expert instantly via our website's live chat feature.
Address:
31113 N North Valley Pkwy Apt 2093 Phoenix Arizona 85085 United States
Whether you're setting up a home gym, a commercial fitness center, or anything in between, we’re here to help. Let us know how we can assist you on your fitness journey!
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify—the world’s leading commerce platform—to protect that trust with industry‑leading technology, independent certifications, and clear, customer‑first policies.
Last updated: May 1, 2025
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments, which is automatically activated for all major cards, Apple Pay, Google Pay, and PayPal the moment our store goes live—no third‑party gateways or extra logins needed.
PCI Level 1 Certification: Shopify is certified at the highest level of the Payment Card Industry Data Security Standard (PCI DSS), so every transaction meets rigorous global requirements.
Transport Layer Security (TLS): 256‑bit TLS encryption locks down data from your browser to our checkout, preventing eavesdropping or tampering.
Tokenization & Secure Storage: Card details are replaced by temporary tokens and stored in Shopify’s secure “vault,” never on our servers.
Two‑Factor Authentication (2FA): All internal My Fitness Outlet and Shopify staff logins require a second verification step—dramatically reducing the risk of unauthorized account access.
2 · Independent Certifications & Audits
Security promises are only as good as the audits behind them. Shopify undergoes multiple third‑party assessments each year, and My Fitness Outlet inherits that protection.
SOC 2 Type II & SOC 3: Annual audits verify robust controls for security, availability, and confidentiality.
Transparency Report: Shopify publishes bi‑annual data on legal information requests, underscoring its commitment to user privacy.
Continuous Monitoring: Automated systems and dedicated security teams guard against intrusions 24/7/365.
3 · Real‑Time Fraud Prevention Tools
Credit‑card fraud costs the ecommerce world billions each year. Here’s how we keep your order safe:
Fraud Analysis Engine: Machine‑learning models flag suspicious orders for manual review before they ship.
Dynamic 3D Secure: In markets where additional authentication is required, customers complete a quick extra verification step—no extra setup on your end.
Chargeback Protection: Eligible Shop Pay purchases are covered against fraudulent disputes—Shopify reimburses both the funds and the fee.
Custom Rules: Our team leverages Shopify Flow to automatically block high‑risk patterns while keeping checkout smooth for genuine customers.
4 · Privacy & Data Protection
Beyond payment details, we safeguard every piece of personal information you share.
GDPR & CCPA‑Ready: Shopify’s platform is built for global privacy compliance; we honor all data‑access and deletion requests. Please contact us at privacy@myfitnessoutlet.com to remove your data.
No Data Reselling—Ever: Your information stays between you, us, and the bank. We will never sell or lease it to third parties.
Secure Backups & Patching: Systems are continuously updated and backed up to ensure both stability and security.
5 · Your Safety Net
30‑Day Returns: If something isn’t right, send it back—no hoops.
Price‑Match Guarantee: Find a lower advertised price on the same item? We’ll match it.
U.S‑Based Support 7 days a week: Real humans who train on the same gear we sell—ready via chat, email, or phone.
Frequently Asked Questions
Do you store my credit‑card information?
No. Your card data is tokenized and stored securely by Shopify Payments, not on My Fitness Outlet or Shopify's servers.
What if my card is charged fraudulently?
Contact us immediately. Eligible Shop Pay purchases are protected under Shopify Protect, and most issuers offer zero‑liability policies.
Can I pay without saving any details?
Yes—choose Guest Checkout or pay with Apple Pay / Google Pay to avoid manual data entry.
Ready to upgrade your training gear? Shop with total confidence—our checkout is as tough as the equipment we sell.
STEPR
$3,999.99
STEPR
Tight on space but want a serious stair workout at home? The STEPR gives you everything in a compact frame that fits through standard doorways and works with 8ft ceilings—perfect for any room. Choose the Classic model for simple, no-frills stepping or go with STEPR+ for a 27" HD touchscreen with on-demand classes, scenic sessions, and full entertainment, all without a subscription. With speeds up to 140 SPM, safety sensors, and a floating step design for any foot size, this is stair training made simple and smart.
About STEPR
The original STEPR redefines stair climbing at home. With a compact footprint that fits through standard doorways and ceiling heights, STEPR delivers a full-powered cardio burn in nearly any indoor space. Whether you choose the Classic LED console or the STEPR+ 27” HD touchscreen, this machine is made for efficient, immersive, and low-impact workouts—all without subscriptions, fees, or complicated setup.
Compact, Powerful, and Built to Fit Anywhere
The STEPR is purpose-built for home fitness. Its slim profile fits through standard doors and works under standard 8-foot ceilings. Despite its compact footprint, it offers oversized floating steps that accommodate all foot sizes and give you plenty of room to move naturally. Whether you live in an apartment or a single-family home, STEPR brings professional-level stair training right to your space.
Compact footprint: fits through standard doorways
Fits under 8-foot ceilings
286 lb total weight with transport handles and caster wheels
Welded steel frame with molded casing for durability
Real Workouts With a 5.2" Floating Stadium Step
Designed for comfort and challenge, STEPR features 5.2" floating stadium steps with non-slip texture. It’s low-impact, but far from easy—perfect for fat-burn, HIIT, or steady-state cardio. With 25 resistance/speed levels and a top speed of 140 steps per minute, you can push intensity, train endurance, or simply move your body without pounding your joints.
Step dimensions: 15.7" W x 8.6" D x 5.2" H
Up to 140 steps per minute for HIIT or steady-state
Accommodates users from 4'11" to 7'2" in height
Supports user weight from 66 lbs to 375 lbs
Choose Your Console: STEPR Classic or STEPR+
Whether you want to keep things simple or get fully immersed, STEPR has you covered. The Classic model offers a no-fuss LED console with get-on-and-go functionality, preloaded workouts, and manual settings. Upgrade to STEPR+ and you’ll unlock a rotating 27" HD touchscreen with scenic routes, on-demand workouts, and streaming platforms like YouTube, Netflix, and Spotify—all included, no subscription required.
Classic: Advanced LED console with custom workout targets
STEPR+: 27" HD touchscreen with 360º swivel & entertainment apps
Built-in USB-C charging and Bluetooth connectivity
No membership or subscription fees required
More Than Cardio—Built-In Strength Training Features
STEPR includes strength and resistance anchor points, giving you the flexibility to turn every workout into a full-body circuit. Add resistance bands or off-machine movements and follow along with the upcoming STEPR app for hybrid strength-cardio sessions, right from home.
Anchor points for resistance tools and accessories
Works with hybrid and off-machine training
Pairs with STEPR’s mobile app (*coming soon)
Ideal for functional and total-body workouts
Safe, Smart, and Easy to Use
Every STEPR model includes multiple emergency stop systems and smart safety sensors to keep you protected. Whether you're climbing slow and steady or cranking up the pace, you can trust this machine to perform safely at every level. Setup is fast and intuitive, with both manual instructions and app-guided assembly.
Auto and manual emergency stops
Rear laser sensor detects unsafe conditions
PIN-enabled sleep mode and energy saver feature
Setup in 30–45 minutes with guided instructions
Flexible Delivery & Home Use Warranty
STEPR makes setup and support simple with multiple delivery options—from curbside drop-off to full white glove service with in-room assembly. Every unit is backed by a 10-year home-use frame warranty, with optional STEPR CARE+ plans for extended protection. From first step to long-term use, you're covered.
Curbside, threshold, room-of-choice, or white glove delivery
I love my Stepr! Honest review- this is not the stair mill at the gym that you are used to. That would never fit in my garage because I don’t have a 20ft ceiling. Because it is more compact the step height is less and I was concerned that I wouldn’t get the same sweat I am used to. Before I bought this I was walking on my treadmill at the highest incline for 30min but could not read or scroll on my phone to pass the time because of my head bobbing around. I am happy to say that I can do my Stepr for the same 30min at the same intensity, burn MORE calories and read or scroll instagram easily. LOVE this product!
M
M.H.
Great Space-Saving Stairmaster!
I love the STEPR because it works like a large scale commerical stairmaster without taking up nearly as much space. The safety turn off is great and its such a great addition to our gym.
M
M.R.
Amazing cardio machine! Quick and fast.
One of a kind machine- fast quick cardio
E
E.M.
Easy Assembly, Great for Goals!
Best decision to buy, convenient and easy to assemble start using right way. Has made it easy to stay committed to my goals.
D
D.B.
A lifesaver in tough times.
I bought this for my 16 year old daughter who has recently lost her mother and has turned to working out to help her cope with her loss she love it and uses it almost every day thank you for helping us through this hard time
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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Any questions?
Search for your answer here
Do you offer a money‑back guarantee?
Yes. Try any product for 30 days. If it isn’t the perfect fit, return it in original condition for a full refund—no restocking fees. (Shipping fees apply only if the return isn’t due to our error or freight damage.)
Are your products covered by a warranty?
Absolutely. Every brand we carry comes with the manufacturer’s warranty—minimum 1 year, often longer on frames and motors. We’re an authorized dealer, so your warranty is 100 % valid. Need help with a claim? Our support team handles all paperwork for you.
Will you price‑match another store?
Yes. If you find an identical item in stock at a lower delivered price, send us the quote or link before you buy and we’ll match it. Our Price‑Match Guarantee protects you for 60 days after purchase as well.
Can I finance my order?
We partner with Shop Pay Installments to offer 0 % APR promos (on approved credit). Choose “Pay Monthly” at checkout to split the total into 3–24 equal payments—no hidden fees.
How long will my order take to arrive?
Processing: 1–3 business days. Transit: 3–14 business days for most U.S. addresses. Need a precise ETA or have a deadline? Chat with us and we’ll confirm stock and carrier schedules before you buy.
Can I change or cancel my order after checkout?
Yes—if it hasn’t shipped yet. Contact us within 12 hours (small parcels) or before the Bill of Lading is generated (freight) and we’ll adjust or cancel at no cost. Once an item is in transit, standard return terms apply.
Do you provide inside delivery or assembly?
Standard freight is curbside. If you’d like room‑of‑choice delivery, white‑glove setup, or haul‑away of packaging, let us know—these services can be scheduled for an added fee at checkout or any time before the shipment reaches your local terminal.
Do you give discounts on bulk or commercial orders?
Yes. Gyms, hotels, schools, PT clinics, and corporate wellness centers qualify for volume pricing, custom quotes, and flexible NET 30 terms. Contact our commercial team at sales@myfitnessoutlet.com.
What if I don't like it?
Snap photos/video, note “DAMAGED” on the driver’s receipt, and email help@myfitnessoutlet.com within 48 hours. We’ll overnight replacement parts or send a brand‑new unit if needed—zero hassle to you.
Still have questions? Chat with us live—our experts respond in under two minutes.
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