At My Fitness Outlet, we take pride in delivering exceptional customer service and ensuring you have all the support you need to make the best purchase for your fitness facility. You're never shopping alone—we're here to guide you every step of the way.
Talk to an Expert: Call us at (855) 512-6670 to speak directly with a knowledgeable representative. We are available from Mon-Fri 9am-5pm PST.
General Inquiries: Email us at help@myfitnessoutlet.com for product information or questions.
Returns or Cancellations: For assistance with returns or cancellations, email us at help@myfitnessoutlet.com
Live Chat: Connect with an expert instantly via our website's live chat feature.
Address:
31113 N North Valley Pkwy Apt 2093 Phoenix Arizona 85085 United States
Whether you're setting up a home gym, a commercial fitness center, or anything in between, we’re here to help. Let us know how we can assist you on your fitness journey!
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify—the world’s leading commerce platform—to protect that trust with industry‑leading technology, independent certifications, and clear, customer‑first policies.
Last updated: May 1, 2025
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments, which is automatically activated for all major cards, Apple Pay, Google Pay, and PayPal the moment our store goes live—no third‑party gateways or extra logins needed.
PCI Level 1 Certification: Shopify is certified at the highest level of the Payment Card Industry Data Security Standard (PCI DSS), so every transaction meets rigorous global requirements.
Transport Layer Security (TLS): 256‑bit TLS encryption locks down data from your browser to our checkout, preventing eavesdropping or tampering.
Tokenization & Secure Storage: Card details are replaced by temporary tokens and stored in Shopify’s secure “vault,” never on our servers.
Two‑Factor Authentication (2FA): All internal My Fitness Outlet and Shopify staff logins require a second verification step—dramatically reducing the risk of unauthorized account access.
2 · Independent Certifications & Audits
Security promises are only as good as the audits behind them. Shopify undergoes multiple third‑party assessments each year, and My Fitness Outlet inherits that protection.
SOC 2 Type II & SOC 3: Annual audits verify robust controls for security, availability, and confidentiality.
Transparency Report: Shopify publishes bi‑annual data on legal information requests, underscoring its commitment to user privacy.
Continuous Monitoring: Automated systems and dedicated security teams guard against intrusions 24/7/365.
3 · Real‑Time Fraud Prevention Tools
Credit‑card fraud costs the ecommerce world billions each year. Here’s how we keep your order safe:
Fraud Analysis Engine: Machine‑learning models flag suspicious orders for manual review before they ship.
Dynamic 3D Secure: In markets where additional authentication is required, customers complete a quick extra verification step—no extra setup on your end.
Chargeback Protection: Eligible Shop Pay purchases are covered against fraudulent disputes—Shopify reimburses both the funds and the fee.
Custom Rules: Our team leverages Shopify Flow to automatically block high‑risk patterns while keeping checkout smooth for genuine customers.
4 · Privacy & Data Protection
Beyond payment details, we safeguard every piece of personal information you share.
GDPR & CCPA‑Ready: Shopify’s platform is built for global privacy compliance; we honor all data‑access and deletion requests. Please contact us at privacy@myfitnessoutlet.com to remove your data.
No Data Reselling—Ever: Your information stays between you, us, and the bank. We will never sell or lease it to third parties.
Secure Backups & Patching: Systems are continuously updated and backed up to ensure both stability and security.
5 · Your Safety Net
30‑Day Returns: If something isn’t right, send it back—no hoops.
Price‑Match Guarantee: Find a lower advertised price on the same item? We’ll match it.
U.S‑Based Support 7 days a week: Real humans who train on the same gear we sell—ready via chat, email, or phone.
Frequently Asked Questions
Do you store my credit‑card information?
No. Your card data is tokenized and stored securely by Shopify Payments, not on My Fitness Outlet or Shopify's servers.
What if my card is charged fraudulently?
Contact us immediately. Eligible Shop Pay purchases are protected under Shopify Protect, and most issuers offer zero‑liability policies.
Can I pay without saving any details?
Yes—choose Guest Checkout or pay with Apple Pay / Google Pay to avoid manual data entry.
Ready to upgrade your training gear? Shop with total confidence—our checkout is as tough as the equipment we sell.
STEPR Treadsled XL
$5,999.99
STEPR Treadsled XL
Feel like your curved treadmill limits your training to just running? The STEPR Treadsled XL changes everything with VPR™ adaptive resistance and dual-mode functionality that lets you switch from free running to full sled-push mode instantly. With over 100 resistance levels, it adapts to your effort—whether you're sprinting, grinding, or building power. No motors, no compromise—just serious speed and strength in one machine.
About STEPR Treadsled XL
The STEPR Treadsled XL is not your average curved treadmill. It’s the first of its kind to combine smooth manual running with real sled-push capability—all powered by patented VPR™ air resistance. Whether you're doing a speed session or a strength circuit, the Treadsled adapts to your effort instantly. One machine. Two powerful modes. Infinite training potential.
Run or Push—Switch Between Modes Instantly
The Treadsled XL is engineered for both sprinting and sled-push training. Flip a switch and shift from free-run mode to resistance-loaded sled drive. There’s no power cord, no motor—just you and the machine. VPR™ adapts to every stride and push, giving you complete control from light jogs to full sled drives. This is indoor conditioning with zero compromises.
Dual-mode: Free run or sled push on demand
Train speed, acceleration, and raw drive power
Ideal for strength circuits, intervals, or rehab
No motors or magnets—just dynamic, real resistance
Real-Time Adaptive Resistance That Moves With You
The Treadsled XL uses STEPR’s patented VPR™ technology to scale resistance in real time. The harder you run or push, the more resistance it delivers. It’s frictionless, fluid, and feels exactly like the resistance you’d face pushing a loaded sled or grinding through a hill sprint. No manual knobs or settings—just effort-driven resistance every time.
Over 100 virtual resistance levels via VPR™
Adaptive turbine adjusts instantly to your output
Great for sprints, sled pushes, and strength work
Designed for all fitness levels and goals
Strength Training Meets Sprint Mechanics in One System
Whether you're conditioning for sport or just training hard, the Treadsled gives you the tools to load your legs, build your base, and improve your power. In Sled Mode, resistance mimics pushing heavy objects like a car or truck. In Run Mode, inertia feels smooth and natural—ideal for improving cadence, gait, and form without the shock of a motorized belt.
Push-style workouts with realistic sled feel
Sprint with proper form and consistent load
Train horizontal force production and acceleration
Shift modes mid-workout without stopping
Biomechanically Engineered for a Better Running Experience
The curve and deck geometry of the Treadsled are designed to feel natural underfoot, reducing joint stress while improving posture and movement mechanics. Whether you're moving fast or slow, resistance adjusts without throwing off your rhythm. And the anti-rollback system adds extra confidence for high-load pushes.
Curved deck supports natural stride and posture
Built-in anti-rollback system for safety under load
Frictionless running feel even at high speeds
Supports full stride and sprint mechanics
Train Anywhere—No Power, No Setup Required
The Treadsled XL requires no power source, making it perfect for any training space. It's ready to go when you are, with a commercial-grade build that stands up to constant use. Whether you're outfitting a performance center or personal gym, this machine is ready for heavy sessions, day after day.
No plug-in or motorized components—fully manual
Compact footprint for commercial or home use
Durable frame handles heavy, high-impact training
Ideal for gyms, performance centers, or teams
Smart Console for Real Training Feedback
The built-in console tracks patented normalized speed, converting your power into flat-ground pace for real-world comparisons. This gives you a measurable benchmark that reflects actual effort. No fluff. Just data you can use to improve performance and measure output over time.
Displays normalized speed and key performance metrics
Backlit, simple interface built for athletes
No apps or subscriptions required
Measure effort with accuracy and clarity
Delivered to Your Door. Protected for the Long Haul.
Every Treadsled XL comes with front-door or threshold delivery, backed by STEPR's commercial warranty and optional extended protection. It’s built to last—and supported so you can train without worry.
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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Any questions?
Search for your answer here
Do you offer a money‑back guarantee?
Yes. Try any product for 30 days. If it isn’t the perfect fit, return it in original condition for a full refund—no restocking fees. (Shipping fees apply only if the return isn’t due to our error or freight damage.)
Are your products covered by a warranty?
Absolutely. Every brand we carry comes with the manufacturer’s warranty—minimum 1 year, often longer on frames and motors. We’re an authorized dealer, so your warranty is 100 % valid. Need help with a claim? Our support team handles all paperwork for you.
Will you price‑match another store?
Yes. If you find an identical item in stock at a lower delivered price, send us the quote or link before you buy and we’ll match it. Our Price‑Match Guarantee protects you for 60 days after purchase as well.
Can I finance my order?
We partner with Shop Pay Installments to offer 0 % APR promos (on approved credit). Choose “Pay Monthly” at checkout to split the total into 3–24 equal payments—no hidden fees.
How long will my order take to arrive?
Processing: 1–3 business days. Transit: 3–14 business days for most U.S. addresses. Need a precise ETA or have a deadline? Chat with us and we’ll confirm stock and carrier schedules before you buy.
Can I change or cancel my order after checkout?
Yes—if it hasn’t shipped yet. Contact us within 12 hours (small parcels) or before the Bill of Lading is generated (freight) and we’ll adjust or cancel at no cost. Once an item is in transit, standard return terms apply.
Do you provide inside delivery or assembly?
Standard freight is curbside. If you’d like room‑of‑choice delivery, white‑glove setup, or haul‑away of packaging, let us know—these services can be scheduled for an added fee at checkout or any time before the shipment reaches your local terminal.
Do you give discounts on bulk or commercial orders?
Yes. Gyms, hotels, schools, PT clinics, and corporate wellness centers qualify for volume pricing, custom quotes, and flexible NET 30 terms. Contact our commercial team at sales@myfitnessoutlet.com.
What if I don't like it?
Snap photos/video, note “DAMAGED” on the driver’s receipt, and email help@myfitnessoutlet.com within 48 hours. We’ll overnight replacement parts or send a brand‑new unit if needed—zero hassle to you.
Still have questions? Chat with us live—our experts respond in under two minutes.
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