Need help choosing the right equipment, tracking an order, or starting a return? Our support team is here to make things easy—before you buy and long after your delivery.
Live Chat: Use the chat bubble in the bottom-right corner of our site (when available)
Hours: Monday - Friday, 9:00 AM - 5:00 PM PST
What can we help with?
Product Questions: Get help picking the right equipment for your space, goals, and budget.
Order Support: Shipping updates, tracking help, or delivery questions.
Returns & Cancellations: Email help@myfitnessoutlet.com with your order number and a quick summary.
Live Chat Assistance: Fast answers when agents are available.
Business Address
My Fitness Outlet LLC 2942 N 24th St Ste 115 Phoenix, Arizona 85016 US
We do our best to respond to all inquiries within 1 business day.
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify to protect that trust with industry-standard security, independent certifications, and clear, customer-first policies.
Last updated: Janurary 25th, 2026
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments and vetted third-party processors to accept major debit/credit cards and accelerated checkouts where available. We do not store full card numbers on our servers.
PCI DSS Level 1: Transactions are handled by providers certified to the highest PCI level.
TLS encryption: Our checkout uses modern TLS to protect data in transit.
Tokenization: Sensitive card data is replaced with secure tokens for authorization and refunds.
2 · Independent Certifications & Audits
Shopify undergoes regular third-party security and compliance assessments (e.g., PCI DSS). We inherit these controls through the platform’s managed checkout and infrastructure.
3 · Real-Time Fraud Prevention
Automated screening: Orders are evaluated for risk using fraud-analysis tools; suspicious orders may require manual review.
Additional verification: When required by issuers or regulations, extra authentication (e.g., 3-D Secure) may apply.
Dispute support: If you suspect unauthorized use, contact your card issuer and help@myfitnessoutlet.com; most issuers offer zero-liability protection. We’ll assist with documentation.
4 · Privacy & Data Protection
Your rights: We honor requests to access or delete personal data in accordance with applicable law. Email help@myfitnessoutlet.com.
No data reselling: We do not sell or lease your personal information.
Secure operations: Systems are regularly updated and monitored to help protect availability and integrity.
5 · Your Safety Net (Policies You Can Count On)
Shipping:
Free standard shipping on most U.S. orders. Upgraded Threshold/White Glove delivery may cost extra. Alaska, Hawaii, and U.S. territories (including Puerto Rico) may have added charges and/or longer transit times.
Returns:30 days from delivery (new only: unopened in original packaging / never used). Return shipping is the customer’s responsibility. A 10% restocking fee applies. No exchanges.
Support:Mon–Fri, 9am–5pm PST via phone, email, and live chat (when available).
6 · Crypto Payments (USDC on Base)
Where available through Shopify Payments, customers may be able to pay with USDC (a USD-pegged stablecoin) on the Base network using a supported crypto wallet. Availability and features can vary by region and Shopify eligibility.
Network requirement: Customers must have USDC on Base to complete checkout.
Operational differences: USDC payments may not support subscriptions, partial captures, post-purchase upsells, or disputes/chargebacks like card payments.
Refunds: If a refund is approved, it’s processed through Shopify Payments according to the payment method used and applicable rules.
Frequently Asked Questions
Do you store my credit-card information?
No. Payments are processed by Shopify Payments and its PCI-compliant processors using tokenization. My Fitness Outlet does not store full card numbers on our servers.
What if my card is charged fraudulently?
Contact your card issuer immediately and email us at help@myfitnessoutlet.com. We’ll help with documentation for your bank. Most issuers provide zero-liability protection for unauthorized charges.
Can I check out without saving details?
Yes. You can use guest checkout or an accelerated option (where available) to minimize manual entry.
Shop with confidence—our secure checkout and transparent policies are designed to protect you from click to delivery.
STEPR Treadsled XL
$5,499.99 USD
STEPR Treadsled XL
Feel like your curved treadmill limits your training to just running? The STEPR Treadsled XL changes everything with VPR™ adaptive resistance and dual-mode functionality that lets you switch from free running to full sled-push mode instantly. With over 100 resistance levels, it adapts to your effort—whether you're sprinting, grinding, or building power. No motors, no compromise—just serious speed and strength in one machine.
About STEPR Treadsled XL
The STEPR Treadsled XL is not your average curved treadmill. It’s the first of its kind to combine smooth manual running with real sled-push capability—all powered by patented VPR™ air resistance. Whether you're doing a speed session or a strength circuit, the Treadsled adapts to your effort instantly. One machine. Two powerful modes. Infinite training potential.
Run or Push—Switch Between Modes Instantly
The Treadsled XL is engineered for both sprinting and sled-push training. Flip a switch and shift from free-run mode to resistance-loaded sled drive. There’s no power cord, no motor—just you and the machine. VPR™ adapts to every stride and push, giving you complete control from light jogs to full sled drives. This is indoor conditioning with zero compromises.
Dual-mode: Free run or sled push on demand
Train speed, acceleration, and raw drive power
Ideal for strength circuits, intervals, or rehab
No motors or magnets—just dynamic, real resistance
Real-Time Adaptive Resistance That Moves With You
The Treadsled XL uses STEPR’s patented VPR™ technology to scale resistance in real time. The harder you run or push, the more resistance it delivers. It’s frictionless, fluid, and feels exactly like the resistance you’d face pushing a loaded sled or grinding through a hill sprint. No manual knobs or settings—just effort-driven resistance every time.
Over 100 virtual resistance levels via VPR™
Adaptive turbine adjusts instantly to your output
Great for sprints, sled pushes, and strength work
Designed for all fitness levels and goals
Strength Training Meets Sprint Mechanics in One System
Whether you're conditioning for sport or just training hard, the Treadsled gives you the tools to load your legs, build your base, and improve your power. In Sled Mode, resistance mimics pushing heavy objects like a car or truck. In Run Mode, inertia feels smooth and natural—ideal for improving cadence, gait, and form without the shock of a motorized belt.
Push-style workouts with realistic sled feel
Sprint with proper form and consistent load
Train horizontal force production and acceleration
Shift modes mid-workout without stopping
Biomechanically Engineered for a Better Running Experience
The curve and deck geometry of the Treadsled are designed to feel natural underfoot, reducing joint stress while improving posture and movement mechanics. Whether you're moving fast or slow, resistance adjusts without throwing off your rhythm. And the anti-rollback system adds extra confidence for high-load pushes.
Curved deck supports natural stride and posture
Built-in anti-rollback system for safety under load
Frictionless running feel even at high speeds
Supports full stride and sprint mechanics
Train Anywhere—No Power, No Setup Required
The Treadsled XL requires no power source, making it perfect for any training space. It's ready to go when you are, with a commercial-grade build that stands up to constant use. Whether you're outfitting a performance center or personal gym, this machine is ready for heavy sessions, day after day.
No plug-in or motorized components—fully manual
Compact footprint for commercial or home use
Durable frame handles heavy, high-impact training
Ideal for gyms, performance centers, or teams
Smart Console for Real Training Feedback
The built-in console tracks patented normalized speed, converting your power into flat-ground pace for real-world comparisons. This gives you a measurable benchmark that reflects actual effort. No fluff. Just data you can use to improve performance and measure output over time.
Displays normalized speed and key performance metrics
Backlit, simple interface built for athletes
No apps or subscriptions required
Measure effort with accuracy and clarity
Delivered to Your Door. Protected for the Long Haul.
Every Treadsled XL comes with front-door or threshold delivery, backed by STEPR's commercial warranty and optional extended protection. It’s built to last—and supported so you can train without worry.
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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