Need help choosing the right equipment, tracking an order, or starting a return? Our support team is here to make things easy—before you buy and long after your delivery.
Live Chat: Use the chat bubble in the bottom-right corner of our site (when available)
Hours: Monday - Friday, 9:00 AM - 5:00 PM PST
What can we help with?
Product Questions: Get help picking the right equipment for your space, goals, and budget.
Order Support: Shipping updates, tracking help, or delivery questions.
Returns & Cancellations: Email help@myfitnessoutlet.com with your order number and a quick summary.
Live Chat Assistance: Fast answers when agents are available.
Business Address
My Fitness Outlet LLC 2942 N 24th St Ste 115 Phoenix, Arizona 85016 US
We do our best to respond to all inquiries within 1 business day.
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify to protect that trust with industry-standard security, independent certifications, and clear, customer-first policies.
Last updated: Janurary 25th, 2026
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments and vetted third-party processors to accept major debit/credit cards and accelerated checkouts where available. We do not store full card numbers on our servers.
PCI DSS Level 1: Transactions are handled by providers certified to the highest PCI level.
TLS encryption: Our checkout uses modern TLS to protect data in transit.
Tokenization: Sensitive card data is replaced with secure tokens for authorization and refunds.
2 · Independent Certifications & Audits
Shopify undergoes regular third-party security and compliance assessments (e.g., PCI DSS). We inherit these controls through the platform’s managed checkout and infrastructure.
3 · Real-Time Fraud Prevention
Automated screening: Orders are evaluated for risk using fraud-analysis tools; suspicious orders may require manual review.
Additional verification: When required by issuers or regulations, extra authentication (e.g., 3-D Secure) may apply.
Dispute support: If you suspect unauthorized use, contact your card issuer and help@myfitnessoutlet.com; most issuers offer zero-liability protection. We’ll assist with documentation.
4 · Privacy & Data Protection
Your rights: We honor requests to access or delete personal data in accordance with applicable law. Email help@myfitnessoutlet.com.
No data reselling: We do not sell or lease your personal information.
Secure operations: Systems are regularly updated and monitored to help protect availability and integrity.
5 · Your Safety Net (Policies You Can Count On)
Shipping:
Free standard shipping on most U.S. orders. Upgraded Threshold/White Glove delivery may cost extra. Alaska, Hawaii, and U.S. territories (including Puerto Rico) may have added charges and/or longer transit times.
Returns:30 days from delivery (new only: unopened in original packaging / never used). Return shipping is the customer’s responsibility. A 10% restocking fee applies. No exchanges.
Support:Mon–Fri, 9am–5pm PST via phone, email, and live chat (when available).
6 · Crypto Payments (USDC on Base)
Where available through Shopify Payments, customers may be able to pay with USDC (a USD-pegged stablecoin) on the Base network using a supported crypto wallet. Availability and features can vary by region and Shopify eligibility.
Network requirement: Customers must have USDC on Base to complete checkout.
Operational differences: USDC payments may not support subscriptions, partial captures, post-purchase upsells, or disputes/chargebacks like card payments.
Refunds: If a refund is approved, it’s processed through Shopify Payments according to the payment method used and applicable rules.
Frequently Asked Questions
Do you store my credit-card information?
No. Payments are processed by Shopify Payments and its PCI-compliant processors using tokenization. My Fitness Outlet does not store full card numbers on our servers.
What if my card is charged fraudulently?
Contact your card issuer immediately and email us at help@myfitnessoutlet.com. We’ll help with documentation for your bank. Most issuers provide zero-liability protection for unauthorized charges.
Can I check out without saving details?
Yes. You can use guest checkout or an accelerated option (where available) to minimize manual entry.
Shop with confidence—our secure checkout and transparent policies are designed to protect you from click to delivery.
STEPR Ski XL
$2,499.99 USD
STEPR Ski XL
Frustrated with ski ergs that feel limited, unstable, or just too basic? The STEPR Ski XL changes that with a taller frame, wider base, and VPR™ adaptive resistance that adjusts in real time—whether you're rehabbing or training for max output. Its smooth, scalable tension supports everything from gentle recovery strokes to high-resistance freestyle power, all with rock-solid stability. Built for any body and every goal, this is ski training that actually meets you where you are.
About STEPR Ski XL
If you're looking for a ski erg that goes beyond the basics, the STEPR Ski XL is it. Designed with a wider platform, taller frame, and adaptive VPR™ resistance, this trainer brings precision, power, and purpose to every pull. Whether you’re rehabbing or training for race day, this machine delivers consistent challenge and control every time you grip the handles.
Train Harder, Smarter With Real-Time Adaptive Resistance
The Ski XL’s patented VPR™ system changes the game for cardio resistance. It reacts instantly to your output—giving more when you push harder, and scaling back when you don’t. This makes it a perfect fit for every user, from beginners to advanced athletes. No buttons, no delays—just smart resistance that matches your effort from the first pull to the last.
100+ virtual gear levels with real-time scalability
Variable Pitch Rotor adapts instantly to your effort
No friction, no motor, no lag—just fluid resistance
Ideal for rehab, sprint work, or strength-focused sessions
More Stability. More Comfort. More Output.
The STEPR Ski XL gives you more room to move with the largest base platform available. That wider stance creates added stability, especially for tall or heavy users. Combined with a taller frame, it creates a smoother, more biomechanically correct stroke pattern—reducing strain while increasing control and output. It’s a better feel from the ground up.
Largest footprint of any ski erg on the market
Tall frame allows full extension and better stroke mechanics
Increased platform width = more balance and stability
Designed to fit users of all sizes and skill levels
From Rehab to Race Pace—One Machine, Every Goal
Whether you're recovering or pushing peak intensity, the Ski XL responds instantly to your current level. Its lightest setting supports upper-body-only rehab with minimal load. At the other end, its max resistance challenges even elite athletes—perfect for strength intervals, power strokes, or freestyle simulation. It adapts to you every step of the way.
Lowest load supports deconditioned users and rehab
High resistance range for elite-level training
Supports unilateral and single-arm pulling techniques
Great for swimming simulation, HIIT, and group classes
Train Without Subscriptions or Setup Hassles
You don’t need an app or a paid program to make the Ski XL work for you. The built-in console gives you everything you need to monitor performance—no learning curve, no gimmicks. And with quick delivery options and no assembly required, you can get started fast without frustration or delays.
Industry-standard, backlit display tracks time, pace, watts, and more
No subscription or extra software needed
Simple, intuitive metrics built for real workouts
Threshold delivery available for easy home setup
Engineered for Commercial Use, Built for Everyday Athletes
The Ski XL is built to take a beating. With a reinforced frame and commercial-grade components, it’s designed for high-volume, high-intensity training. Whether it’s in a fitness facility or your home gym, this machine is ready to go the distance without compromise. With a heavy-duty warranty and optional extended coverage, it's built for the long haul.
Commercial-grade construction handles heavy use
Reinforced frame supports intense training sessions
If you're a swimmer, athlete, or anyone who needs sport-specific conditioning, the Ski XL delivers. Its resistance range and unilateral compatibility allow you to mimic freestyle strokes, train powerfully on one side, or mix movement styles. It’s not just a ski trainer—it’s a total upper-body conditioning tool built for high-transfer performance.
Supports one-arm and alternating stroke techniques
Great for freestyle swim strength and endurance training
Scalable for both high-rep and max-force applications
Perfect for upper-body focus in any training plan
STEPR Ski XL Specifications
Resistance System
Resistance Type: Patented VPR™ (Variable Pitch Resistance) Air System
Resistance Mechanism: Adaptive air-powered turbine with pitch-adjustable rotor
Resistance Levels: 100+ virtual gear levels
Resistance Response: Real-time dynamic adjustment based on user effort
Minimum Resistance: Exceptionally low for rehab and deconditioned users
Maximum Resistance: High-load resistance for elite training and unilateral strokes
Motor/Magnet Use: None – pure scalable air resistance
Frame & Build
Frame Type: Heavy-duty commercial-grade steel
Platform Size: Largest in class for added stability and comfort
Build Quality: Designed for high-load resistance and intensive training
Workout Features
Training Modes: Rehab, endurance, HIIT, freestyle swim simulation
Stroke Mechanics: Smoother pull stroke for controlled resistance
Unilateral Training: Supports single arm or alternating techniques
User Versatility: Suitable for beginners to elite athletes
Console & Metrics
Console Type: Industry-standard backlit console
Performance Metrics: Time, distance, strokes, watts, calories, pace (varies by configuration)
Technology
VPR™ Technology: Variable Pitch Rotor adapts to user intensity
Gear Simulation: 100+ real-time gear levels without motors or magnets
Usage & Application
Best For: Group classes, HIIT, open training, rehab, freestyle swim simulation
Biomechanics: Designed for optimized stroke efficiency and smoother resistance
Durability & Rating
Commercial Rating: Heavy commercial use approved
Dimensions
Unit Dimensions (L x W x H): 77 x 139 x 215 cm
Shipping Dimensions 40HC: 88 cm
Shipping Dimensions 40GP: 72 cm
Shipping Dimensions 20GP: 31 cm
Warranty
Frame Warranty: 10 years
Parts Warranty: 3 years
Labor Warranty: 2 years
Extended Protection: Optional STEPR CARE+ plan available
Shipping & Delivery
Delivery Type: Threshold / Front-Door Delivery
Assembly Assistance: Not included with standard delivery
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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