At My Fitness Outlet, we take pride in delivering exceptional customer service and ensuring you have all the support you need to make the best purchase for your fitness facility. You're never shopping alone—we're here to guide you every step of the way.
Talk to an Expert: Call us at (855) 512-6670 to speak directly with a knowledgeable representative. We are available from Mon-Fri 9am-5pm PST.
General Inquiries: Email us at help@myfitnessoutlet.com for product information or questions.
Returns or Cancellations: For assistance with returns or cancellations, email us at help@myfitnessoutlet.com
Live Chat: Connect with an expert instantly via our website's live chat feature.
Address:
31113 N North Valley Pkwy Apt 2093 Phoenix Arizona 85085 United States
Whether you're setting up a home gym, a commercial fitness center, or anything in between, we’re here to help. Let us know how we can assist you on your fitness journey!
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify—the world’s leading commerce platform—to protect that trust with industry‑leading technology, independent certifications, and clear, customer‑first policies.
Last updated: May 1, 2025
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments, which is automatically activated for all major cards, Apple Pay, Google Pay, and PayPal the moment our store goes live—no third‑party gateways or extra logins needed.
PCI Level 1 Certification: Shopify is certified at the highest level of the Payment Card Industry Data Security Standard (PCI DSS), so every transaction meets rigorous global requirements.
Transport Layer Security (TLS): 256‑bit TLS encryption locks down data from your browser to our checkout, preventing eavesdropping or tampering.
Tokenization & Secure Storage: Card details are replaced by temporary tokens and stored in Shopify’s secure “vault,” never on our servers.
Two‑Factor Authentication (2FA): All internal My Fitness Outlet and Shopify staff logins require a second verification step—dramatically reducing the risk of unauthorized account access.
2 · Independent Certifications & Audits
Security promises are only as good as the audits behind them. Shopify undergoes multiple third‑party assessments each year, and My Fitness Outlet inherits that protection.
SOC 2 Type II & SOC 3: Annual audits verify robust controls for security, availability, and confidentiality.
Transparency Report: Shopify publishes bi‑annual data on legal information requests, underscoring its commitment to user privacy.
Continuous Monitoring: Automated systems and dedicated security teams guard against intrusions 24/7/365.
3 · Real‑Time Fraud Prevention Tools
Credit‑card fraud costs the ecommerce world billions each year. Here’s how we keep your order safe:
Fraud Analysis Engine: Machine‑learning models flag suspicious orders for manual review before they ship.
Dynamic 3D Secure: In markets where additional authentication is required, customers complete a quick extra verification step—no extra setup on your end.
Chargeback Protection: Eligible Shop Pay purchases are covered against fraudulent disputes—Shopify reimburses both the funds and the fee.
Custom Rules: Our team leverages Shopify Flow to automatically block high‑risk patterns while keeping checkout smooth for genuine customers.
4 · Privacy & Data Protection
Beyond payment details, we safeguard every piece of personal information you share.
GDPR & CCPA‑Ready: Shopify’s platform is built for global privacy compliance; we honor all data‑access and deletion requests. Please contact us at privacy@myfitnessoutlet.com to remove your data.
No Data Reselling—Ever: Your information stays between you, us, and the bank. We will never sell or lease it to third parties.
Secure Backups & Patching: Systems are continuously updated and backed up to ensure both stability and security.
5 · Your Safety Net
30‑Day Returns: If something isn’t right, send it back—no hoops.
Price‑Match Guarantee: Find a lower advertised price on the same item? We’ll match it.
U.S‑Based Support 7 days a week: Real humans who train on the same gear we sell—ready via chat, email, or phone.
Frequently Asked Questions
Do you store my credit‑card information?
No. Your card data is tokenized and stored securely by Shopify Payments, not on My Fitness Outlet or Shopify's servers.
What if my card is charged fraudulently?
Contact us immediately. Eligible Shop Pay purchases are protected under Shopify Protect, and most issuers offer zero‑liability policies.
Can I pay without saving any details?
Yes—choose Guest Checkout or pay with Apple Pay / Google Pay to avoid manual data entry.
Ready to upgrade your training gear? Shop with total confidence—our checkout is as tough as the equipment we sell.
STEPR Ski XL
$2,499.99
STEPR Ski XL
Frustrated with ski ergs that feel limited, unstable, or just too basic? The STEPR Ski XL changes that with a taller frame, wider base, and VPR™ adaptive resistance that adjusts in real time—whether you're rehabbing or training for max output. Its smooth, scalable tension supports everything from gentle recovery strokes to high-resistance freestyle power, all with rock-solid stability. Built for any body and every goal, this is ski training that actually meets you where you are.
About STEPR Ski XL
If you're looking for a ski erg that goes beyond the basics, the STEPR Ski XL is it. Designed with a wider platform, taller frame, and adaptive VPR™ resistance, this trainer brings precision, power, and purpose to every pull. Whether you’re rehabbing or training for race day, this machine delivers consistent challenge and control every time you grip the handles.
Train Harder, Smarter With Real-Time Adaptive Resistance
The Ski XL’s patented VPR™ system changes the game for cardio resistance. It reacts instantly to your output—giving more when you push harder, and scaling back when you don’t. This makes it a perfect fit for every user, from beginners to advanced athletes. No buttons, no delays—just smart resistance that matches your effort from the first pull to the last.
100+ virtual gear levels with real-time scalability
Variable Pitch Rotor adapts instantly to your effort
No friction, no motor, no lag—just fluid resistance
Ideal for rehab, sprint work, or strength-focused sessions
More Stability. More Comfort. More Output.
The STEPR Ski XL gives you more room to move with the largest base platform available. That wider stance creates added stability, especially for tall or heavy users. Combined with a taller frame, it creates a smoother, more biomechanically correct stroke pattern—reducing strain while increasing control and output. It’s a better feel from the ground up.
Largest footprint of any ski erg on the market
Tall frame allows full extension and better stroke mechanics
Increased platform width = more balance and stability
Designed to fit users of all sizes and skill levels
From Rehab to Race Pace—One Machine, Every Goal
Whether you're recovering or pushing peak intensity, the Ski XL responds instantly to your current level. Its lightest setting supports upper-body-only rehab with minimal load. At the other end, its max resistance challenges even elite athletes—perfect for strength intervals, power strokes, or freestyle simulation. It adapts to you every step of the way.
Lowest load supports deconditioned users and rehab
High resistance range for elite-level training
Supports unilateral and single-arm pulling techniques
Great for swimming simulation, HIIT, and group classes
Train Without Subscriptions or Setup Hassles
You don’t need an app or a paid program to make the Ski XL work for you. The built-in console gives you everything you need to monitor performance—no learning curve, no gimmicks. And with quick delivery options and no assembly required, you can get started fast without frustration or delays.
Industry-standard, backlit display tracks time, pace, watts, and more
No subscription or extra software needed
Simple, intuitive metrics built for real workouts
Threshold delivery available for easy home setup
Engineered for Commercial Use, Built for Everyday Athletes
The Ski XL is built to take a beating. With a reinforced frame and commercial-grade components, it’s designed for high-volume, high-intensity training. Whether it’s in a fitness facility or your home gym, this machine is ready to go the distance without compromise. With a heavy-duty warranty and optional extended coverage, it's built for the long haul.
Commercial-grade construction handles heavy use
Reinforced frame supports intense training sessions
If you're a swimmer, athlete, or anyone who needs sport-specific conditioning, the Ski XL delivers. Its resistance range and unilateral compatibility allow you to mimic freestyle strokes, train powerfully on one side, or mix movement styles. It’s not just a ski trainer—it’s a total upper-body conditioning tool built for high-transfer performance.
Supports one-arm and alternating stroke techniques
Great for freestyle swim strength and endurance training
Scalable for both high-rep and max-force applications
Perfect for upper-body focus in any training plan
STEPR Ski XL Specifications
Resistance System
Resistance Type: Patented VPR™ (Variable Pitch Resistance) Air System
Resistance Mechanism: Adaptive air-powered turbine with pitch-adjustable rotor
Resistance Levels: 100+ virtual gear levels
Resistance Response: Real-time dynamic adjustment based on user effort
Minimum Resistance: Exceptionally low for rehab and deconditioned users
Maximum Resistance: High-load resistance for elite training and unilateral strokes
Motor/Magnet Use: None – pure scalable air resistance
Frame & Build
Frame Type: Heavy-duty commercial-grade steel
Platform Size: Largest in class for added stability and comfort
Build Quality: Designed for high-load resistance and intensive training
Workout Features
Training Modes: Rehab, endurance, HIIT, freestyle swim simulation
Stroke Mechanics: Smoother pull stroke for controlled resistance
Unilateral Training: Supports single arm or alternating techniques
User Versatility: Suitable for beginners to elite athletes
Console & Metrics
Console Type: Industry-standard backlit console
Performance Metrics: Time, distance, strokes, watts, calories, pace (varies by configuration)
Technology
VPR™ Technology: Variable Pitch Rotor adapts to user intensity
Gear Simulation: 100+ real-time gear levels without motors or magnets
Usage & Application
Best For: Group classes, HIIT, open training, rehab, freestyle swim simulation
Biomechanics: Designed for optimized stroke efficiency and smoother resistance
Durability & Rating
Commercial Rating: Heavy commercial use approved
Dimensions
Unit Dimensions (L x W x H): 77 x 139 x 215 cm
Shipping Dimensions 40HC: 88 cm
Shipping Dimensions 40GP: 72 cm
Shipping Dimensions 20GP: 31 cm
Warranty
Frame Warranty: 10 years
Parts Warranty: 3 years
Labor Warranty: 2 years
Extended Protection: Optional STEPR CARE+ plan available
Shipping & Delivery
Delivery Type: Threshold / Front-Door Delivery
Assembly Assistance: Not included with standard delivery
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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Any questions?
Search for your answer here
Do you offer a money‑back guarantee?
Yes. Try any product for 30 days. If it isn’t the perfect fit, return it in original condition for a full refund—no restocking fees. (Shipping fees apply only if the return isn’t due to our error or freight damage.)
Are your products covered by a warranty?
Absolutely. Every brand we carry comes with the manufacturer’s warranty—minimum 1 year, often longer on frames and motors. We’re an authorized dealer, so your warranty is 100 % valid. Need help with a claim? Our support team handles all paperwork for you.
Will you price‑match another store?
Yes. If you find an identical item in stock at a lower delivered price, send us the quote or link before you buy and we’ll match it. Our Price‑Match Guarantee protects you for 60 days after purchase as well.
Can I finance my order?
We partner with Shop Pay Installments to offer 0 % APR promos (on approved credit). Choose “Pay Monthly” at checkout to split the total into 3–24 equal payments—no hidden fees.
How long will my order take to arrive?
Processing: 1–3 business days. Transit: 3–14 business days for most U.S. addresses. Need a precise ETA or have a deadline? Chat with us and we’ll confirm stock and carrier schedules before you buy.
Can I change or cancel my order after checkout?
Yes—if it hasn’t shipped yet. Contact us within 12 hours (small parcels) or before the Bill of Lading is generated (freight) and we’ll adjust or cancel at no cost. Once an item is in transit, standard return terms apply.
Do you provide inside delivery or assembly?
Standard freight is curbside. If you’d like room‑of‑choice delivery, white‑glove setup, or haul‑away of packaging, let us know—these services can be scheduled for an added fee at checkout or any time before the shipment reaches your local terminal.
Do you give discounts on bulk or commercial orders?
Yes. Gyms, hotels, schools, PT clinics, and corporate wellness centers qualify for volume pricing, custom quotes, and flexible NET 30 terms. Contact our commercial team at sales@myfitnessoutlet.com.
What if I don't like it?
Snap photos/video, note “DAMAGED” on the driver’s receipt, and email help@myfitnessoutlet.com within 48 hours. We’ll overnight replacement parts or send a brand‑new unit if needed—zero hassle to you.
Still have questions? Chat with us live—our experts respond in under two minutes.
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