Need help choosing the right equipment, tracking an order, or starting a return? Our support team is here to make things easy—before you buy and long after your delivery.
Live Chat: Use the chat bubble in the bottom-right corner of our site (when available)
Hours: Monday - Friday, 9:00 AM - 5:00 PM PST
What can we help with?
Product Questions: Get help picking the right equipment for your space, goals, and budget.
Order Support: Shipping updates, tracking help, or delivery questions.
Returns & Cancellations: Email help@myfitnessoutlet.com with your order number and a quick summary.
Live Chat Assistance: Fast answers when agents are available.
Business Address
My Fitness Outlet LLC 2942 N 24th St Ste 115 Phoenix, Arizona 85016 US
We do our best to respond to all inquiries within 1 business day.
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify to protect that trust with industry-standard security, independent certifications, and clear, customer-first policies.
Last updated: Janurary 25th, 2026
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments and vetted third-party processors to accept major debit/credit cards and accelerated checkouts where available. We do not store full card numbers on our servers.
PCI DSS Level 1: Transactions are handled by providers certified to the highest PCI level.
TLS encryption: Our checkout uses modern TLS to protect data in transit.
Tokenization: Sensitive card data is replaced with secure tokens for authorization and refunds.
2 · Independent Certifications & Audits
Shopify undergoes regular third-party security and compliance assessments (e.g., PCI DSS). We inherit these controls through the platform’s managed checkout and infrastructure.
3 · Real-Time Fraud Prevention
Automated screening: Orders are evaluated for risk using fraud-analysis tools; suspicious orders may require manual review.
Additional verification: When required by issuers or regulations, extra authentication (e.g., 3-D Secure) may apply.
Dispute support: If you suspect unauthorized use, contact your card issuer and help@myfitnessoutlet.com; most issuers offer zero-liability protection. We’ll assist with documentation.
4 · Privacy & Data Protection
Your rights: We honor requests to access or delete personal data in accordance with applicable law. Email help@myfitnessoutlet.com.
No data reselling: We do not sell or lease your personal information.
Secure operations: Systems are regularly updated and monitored to help protect availability and integrity.
5 · Your Safety Net (Policies You Can Count On)
Shipping:
Free standard shipping on most U.S. orders. Upgraded Threshold/White Glove delivery may cost extra. Alaska, Hawaii, and U.S. territories (including Puerto Rico) may have added charges and/or longer transit times.
Returns:30 days from delivery (new only: unopened in original packaging / never used). Return shipping is the customer’s responsibility. A 10% restocking fee applies. No exchanges.
Support:Mon–Fri, 9am–5pm PST via phone, email, and live chat (when available).
6 · Crypto Payments (USDC on Base)
Where available through Shopify Payments, customers may be able to pay with USDC (a USD-pegged stablecoin) on the Base network using a supported crypto wallet. Availability and features can vary by region and Shopify eligibility.
Network requirement: Customers must have USDC on Base to complete checkout.
Operational differences: USDC payments may not support subscriptions, partial captures, post-purchase upsells, or disputes/chargebacks like card payments.
Refunds: If a refund is approved, it’s processed through Shopify Payments according to the payment method used and applicable rules.
Frequently Asked Questions
Do you store my credit-card information?
No. Payments are processed by Shopify Payments and its PCI-compliant processors using tokenization. My Fitness Outlet does not store full card numbers on our servers.
What if my card is charged fraudulently?
Contact your card issuer immediately and email us at help@myfitnessoutlet.com. We’ll help with documentation for your bank. Most issuers provide zero-liability protection for unauthorized charges.
Can I check out without saving details?
Yes. You can use guest checkout or an accelerated option (where available) to minimize manual entry.
Shop with confidence—our secure checkout and transparent policies are designed to protect you from click to delivery.
STEPR Rower XL
$2,499.99 USD
STEPR Rower XL
Feel like your rower can’t keep up with your goals—or your form? The STEPR Rower XL solves both with boat-inspired ergonomics and VPR™ adaptive resistance that adjusts instantly to your pace, power, and purpose. Whether you’re refining technique with low drag or pushing strength endurance at max load, it delivers smooth, efficient strokes that work with your body, not against it. Built for serious output and injury-smart training, this is rowing redefined.
About STEPR Rower XL
The STEPR Rower XL isn’t just another rower—it’s a reengineered classic built for smarter, smoother training. With a boat-inspired design and adaptive VPR™ resistance, this row erg delivers real feedback and biomechanical efficiency that helps you train longer, harder, and with more purpose. Whether you’re perfecting your technique or hammering through power intervals, the Rower XL adapts to your every move.
Experience Real-Time Adaptive Resistance With Every Stroke
The STEPR Rower XL responds instantly to your power output using VPR™, a patented resistance system that eliminates static drag and friction-based limitations. The harder you row, the more resistance it gives. The lighter your stroke, the smoother it feels. It’s dynamic rowing, the way it should be. From low-load overspeed work to all-out endurance grinds, this machine adjusts on the fly to match your exact effort level.
100+ gear-like resistance levels with real-time feedback
VPR™ tech adapts dynamically to every pull
No knobs, no lag—just scalable air resistance
Train at your level and progress without hitting limits
Row Longer, Smoother, and Safer With Boat-Inspired Ergonomics
Unlike standard rowers, the Rower XL is designed to support your movement from the ground up. Its lower foot stretcher position mimics real-world rowing, improving posture and increasing stroke potential. This design helps reduce lower back strain, especially for tall, injured, or less flexible users. The result? A rowing experience that feels more natural, more powerful, and easier on your joints.
Lower foot position = longer reach and better alignment
Reduces back strain, ideal for rehab or taller athletes
Promotes proper technique with smoother inertia
Supports effective full-stroke engagement at all intensities
Push Power or Train Technique With One Machine
Need to improve your sprint catch timing? Or build strength endurance? The Rower XL does both. With exceptionally low drag options, you can focus on overspeed training to develop a fast, efficient catch phase. And when it’s time to push strength and endurance, the high-resistance ceiling delivers enough load to challenge even elite-level rowers. This is one machine with limitless training potential.
Low-drag mode for overspeed and catch technique work
High-load mode for strength-endurance training
Perfect for skill work, rehab, and high-output intervals
Designed for all fitness levels—from new to elite
Built for Commercial Use. Designed for Every Athlete.
The STEPR Rower XL combines commercial-grade toughness with thoughtful design details that make daily use easier and more effective. Whether you’re training in a facility or your own garage, this rower delivers reliable performance, clean lines, and a build that’s made to last through thousands of sessions. And it’s sized to fit into your space without compromise.
Backlit performance console with key training metrics
Built for home, gym, or professional settings
No Subscriptions. Just Smart Training Tools That Work
Skip the distractions and keep your eyes on what matters: your effort, your pace, and your goals. The Rower XL includes a backlit console with all the metrics you need—time, distance, watts, cadence—no apps, no hidden charges. Just straightforward feedback and total control over your workout.
Backlit display with time, distance, cadence, and watt output
No required app, software, or subscription
Simple controls, built for serious training
Train smarter without the noise
Delivered Fast. Protected Long-Term.
Your STEPR Rower XL arrives with threshold or front-door delivery, so you can start training without extra stress. Every unit is backed by a solid commercial warranty, and with optional STEPR CARE+ coverage, you get even more peace of mind. From first pull to long-term performance, support is built in.
Threshold delivery for easy drop-off at home or gym
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
1 / of6
TRENDING
WINTER FAVORITE
Scroll to the top of the page
WELL TRUSTED
High-quality brands only.
FREE SHIPPING
On every single order.
EXPERT HELP
Real experts. Real support.
BEST PRICES
The best price — guaranteed.
Choosing a selection results in a full page refresh.