At My Fitness Outlet, we take pride in delivering exceptional customer service and ensuring you have all the support you need to make the best purchase for your fitness facility. You're never shopping alone—we're here to guide you every step of the way.
Talk to an Expert: Call us at (855) 512-6670 to speak directly with a knowledgeable representative. We are available from Mon-Fri 9am-5pm PST.
General Inquiries: Email us at help@myfitnessoutlet.com for product information or questions.
Returns or Cancellations: For assistance with returns or cancellations, email us at help@myfitnessoutlet.com
Live Chat: Connect with an expert instantly via our website's live chat feature.
Address:
31113 N North Valley Pkwy Apt 2093 Phoenix Arizona 85085 United States
Whether you're setting up a home gym, a commercial fitness center, or anything in between, we’re here to help. Let us know how we can assist you on your fitness journey!
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify—the world’s leading commerce platform—to protect that trust with industry‑leading technology, independent certifications, and clear, customer‑first policies.
Last updated: May 1, 2025
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments, which is automatically activated for all major cards, Apple Pay, Google Pay, and PayPal the moment our store goes live—no third‑party gateways or extra logins needed.
PCI Level 1 Certification: Shopify is certified at the highest level of the Payment Card Industry Data Security Standard (PCI DSS), so every transaction meets rigorous global requirements.
Transport Layer Security (TLS): 256‑bit TLS encryption locks down data from your browser to our checkout, preventing eavesdropping or tampering.
Tokenization & Secure Storage: Card details are replaced by temporary tokens and stored in Shopify’s secure “vault,” never on our servers.
Two‑Factor Authentication (2FA): All internal My Fitness Outlet and Shopify staff logins require a second verification step—dramatically reducing the risk of unauthorized account access.
2 · Independent Certifications & Audits
Security promises are only as good as the audits behind them. Shopify undergoes multiple third‑party assessments each year, and My Fitness Outlet inherits that protection.
SOC 2 Type II & SOC 3: Annual audits verify robust controls for security, availability, and confidentiality.
Transparency Report: Shopify publishes bi‑annual data on legal information requests, underscoring its commitment to user privacy.
Continuous Monitoring: Automated systems and dedicated security teams guard against intrusions 24/7/365.
3 · Real‑Time Fraud Prevention Tools
Credit‑card fraud costs the ecommerce world billions each year. Here’s how we keep your order safe:
Fraud Analysis Engine: Machine‑learning models flag suspicious orders for manual review before they ship.
Dynamic 3D Secure: In markets where additional authentication is required, customers complete a quick extra verification step—no extra setup on your end.
Chargeback Protection: Eligible Shop Pay purchases are covered against fraudulent disputes—Shopify reimburses both the funds and the fee.
Custom Rules: Our team leverages Shopify Flow to automatically block high‑risk patterns while keeping checkout smooth for genuine customers.
4 · Privacy & Data Protection
Beyond payment details, we safeguard every piece of personal information you share.
GDPR & CCPA‑Ready: Shopify’s platform is built for global privacy compliance; we honor all data‑access and deletion requests. Please contact us at privacy@myfitnessoutlet.com to remove your data.
No Data Reselling—Ever: Your information stays between you, us, and the bank. We will never sell or lease it to third parties.
Secure Backups & Patching: Systems are continuously updated and backed up to ensure both stability and security.
5 · Your Safety Net
30‑Day Returns: If something isn’t right, send it back—no hoops.
Price‑Match Guarantee: Find a lower advertised price on the same item? We’ll match it.
U.S‑Based Support 7 days a week: Real humans who train on the same gear we sell—ready via chat, email, or phone.
Frequently Asked Questions
Do you store my credit‑card information?
No. Your card data is tokenized and stored securely by Shopify Payments, not on My Fitness Outlet or Shopify's servers.
What if my card is charged fraudulently?
Contact us immediately. Eligible Shop Pay purchases are protected under Shopify Protect, and most issuers offer zero‑liability policies.
Can I pay without saving any details?
Yes—choose Guest Checkout or pay with Apple Pay / Google Pay to avoid manual data entry.
Ready to upgrade your training gear? Shop with total confidence—our checkout is as tough as the equipment we sell.
STEPR Rower XL
$2,499.99
STEPR Rower XL
Feel like your rower can’t keep up with your goals—or your form? The STEPR Rower XL solves both with boat-inspired ergonomics and VPR™ adaptive resistance that adjusts instantly to your pace, power, and purpose. Whether you’re refining technique with low drag or pushing strength endurance at max load, it delivers smooth, efficient strokes that work with your body, not against it. Built for serious output and injury-smart training, this is rowing redefined.
About STEPR Rower XL
The STEPR Rower XL isn’t just another rower—it’s a reengineered classic built for smarter, smoother training. With a boat-inspired design and adaptive VPR™ resistance, this row erg delivers real feedback and biomechanical efficiency that helps you train longer, harder, and with more purpose. Whether you’re perfecting your technique or hammering through power intervals, the Rower XL adapts to your every move.
Experience Real-Time Adaptive Resistance With Every Stroke
The STEPR Rower XL responds instantly to your power output using VPR™, a patented resistance system that eliminates static drag and friction-based limitations. The harder you row, the more resistance it gives. The lighter your stroke, the smoother it feels. It’s dynamic rowing, the way it should be. From low-load overspeed work to all-out endurance grinds, this machine adjusts on the fly to match your exact effort level.
100+ gear-like resistance levels with real-time feedback
VPR™ tech adapts dynamically to every pull
No knobs, no lag—just scalable air resistance
Train at your level and progress without hitting limits
Row Longer, Smoother, and Safer With Boat-Inspired Ergonomics
Unlike standard rowers, the Rower XL is designed to support your movement from the ground up. Its lower foot stretcher position mimics real-world rowing, improving posture and increasing stroke potential. This design helps reduce lower back strain, especially for tall, injured, or less flexible users. The result? A rowing experience that feels more natural, more powerful, and easier on your joints.
Lower foot position = longer reach and better alignment
Reduces back strain, ideal for rehab or taller athletes
Promotes proper technique with smoother inertia
Supports effective full-stroke engagement at all intensities
Push Power or Train Technique With One Machine
Need to improve your sprint catch timing? Or build strength endurance? The Rower XL does both. With exceptionally low drag options, you can focus on overspeed training to develop a fast, efficient catch phase. And when it’s time to push strength and endurance, the high-resistance ceiling delivers enough load to challenge even elite-level rowers. This is one machine with limitless training potential.
Low-drag mode for overspeed and catch technique work
High-load mode for strength-endurance training
Perfect for skill work, rehab, and high-output intervals
Designed for all fitness levels—from new to elite
Built for Commercial Use. Designed for Every Athlete.
The STEPR Rower XL combines commercial-grade toughness with thoughtful design details that make daily use easier and more effective. Whether you’re training in a facility or your own garage, this rower delivers reliable performance, clean lines, and a build that’s made to last through thousands of sessions. And it’s sized to fit into your space without compromise.
Backlit performance console with key training metrics
Built for home, gym, or professional settings
No Subscriptions. Just Smart Training Tools That Work
Skip the distractions and keep your eyes on what matters: your effort, your pace, and your goals. The Rower XL includes a backlit console with all the metrics you need—time, distance, watts, cadence—no apps, no hidden charges. Just straightforward feedback and total control over your workout.
Backlit display with time, distance, cadence, and watt output
No required app, software, or subscription
Simple controls, built for serious training
Train smarter without the noise
Delivered Fast. Protected Long-Term.
Your STEPR Rower XL arrives with threshold or front-door delivery, so you can start training without extra stress. Every unit is backed by a solid commercial warranty, and with optional STEPR CARE+ coverage, you get even more peace of mind. From first pull to long-term performance, support is built in.
Threshold delivery for easy drop-off at home or gym
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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Any questions?
Search for your answer here
Do you offer a money‑back guarantee?
Yes. Try any product for 30 days. If it isn’t the perfect fit, return it in original condition for a full refund—no restocking fees. (Shipping fees apply only if the return isn’t due to our error or freight damage.)
Are your products covered by a warranty?
Absolutely. Every brand we carry comes with the manufacturer’s warranty—minimum 1 year, often longer on frames and motors. We’re an authorized dealer, so your warranty is 100 % valid. Need help with a claim? Our support team handles all paperwork for you.
Will you price‑match another store?
Yes. If you find an identical item in stock at a lower delivered price, send us the quote or link before you buy and we’ll match it. Our Price‑Match Guarantee protects you for 60 days after purchase as well.
Can I finance my order?
We partner with Shop Pay Installments to offer 0 % APR promos (on approved credit). Choose “Pay Monthly” at checkout to split the total into 3–24 equal payments—no hidden fees.
How long will my order take to arrive?
Processing: 1–3 business days. Transit: 3–14 business days for most U.S. addresses. Need a precise ETA or have a deadline? Chat with us and we’ll confirm stock and carrier schedules before you buy.
Can I change or cancel my order after checkout?
Yes—if it hasn’t shipped yet. Contact us within 12 hours (small parcels) or before the Bill of Lading is generated (freight) and we’ll adjust or cancel at no cost. Once an item is in transit, standard return terms apply.
Do you provide inside delivery or assembly?
Standard freight is curbside. If you’d like room‑of‑choice delivery, white‑glove setup, or haul‑away of packaging, let us know—these services can be scheduled for an added fee at checkout or any time before the shipment reaches your local terminal.
Do you give discounts on bulk or commercial orders?
Yes. Gyms, hotels, schools, PT clinics, and corporate wellness centers qualify for volume pricing, custom quotes, and flexible NET 30 terms. Contact our commercial team at sales@myfitnessoutlet.com.
What if I don't like it?
Snap photos/video, note “DAMAGED” on the driver’s receipt, and email help@myfitnessoutlet.com within 48 hours. We’ll overnight replacement parts or send a brand‑new unit if needed—zero hassle to you.
Still have questions? Chat with us live—our experts respond in under two minutes.
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