At My Fitness Outlet, we take pride in delivering exceptional customer service and ensuring you have all the support you need to make the best purchase for your fitness facility. You're never shopping alone—we're here to guide you every step of the way.
Talk to an Expert: Call us at (855) 512-6670 to speak directly with a knowledgeable representative. We are available from Mon-Fri 9am-5pm PST.
General Inquiries: Email us at help@myfitnessoutlet.com for product information or questions.
Returns or Cancellations: For assistance with returns or cancellations, email us at help@myfitnessoutlet.com
Live Chat: Connect with an expert instantly via our website's live chat feature.
Address:
31113 N North Valley Pkwy Apt 2093 Phoenix Arizona 85085 United States
Whether you're setting up a home gym, a commercial fitness center, or anything in between, we’re here to help. Let us know how we can assist you on your fitness journey!
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify—the world’s leading commerce platform—to protect that trust with industry‑leading technology, independent certifications, and clear, customer‑first policies.
Last updated: May 1, 2025
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments, which is automatically activated for all major cards, Apple Pay, Google Pay, and PayPal the moment our store goes live—no third‑party gateways or extra logins needed.
PCI Level 1 Certification: Shopify is certified at the highest level of the Payment Card Industry Data Security Standard (PCI DSS), so every transaction meets rigorous global requirements.
Transport Layer Security (TLS): 256‑bit TLS encryption locks down data from your browser to our checkout, preventing eavesdropping or tampering.
Tokenization & Secure Storage: Card details are replaced by temporary tokens and stored in Shopify’s secure “vault,” never on our servers.
Two‑Factor Authentication (2FA): All internal My Fitness Outlet and Shopify staff logins require a second verification step—dramatically reducing the risk of unauthorized account access.
2 · Independent Certifications & Audits
Security promises are only as good as the audits behind them. Shopify undergoes multiple third‑party assessments each year, and My Fitness Outlet inherits that protection.
SOC 2 Type II & SOC 3: Annual audits verify robust controls for security, availability, and confidentiality.
Transparency Report: Shopify publishes bi‑annual data on legal information requests, underscoring its commitment to user privacy.
Continuous Monitoring: Automated systems and dedicated security teams guard against intrusions 24/7/365.
3 · Real‑Time Fraud Prevention Tools
Credit‑card fraud costs the ecommerce world billions each year. Here’s how we keep your order safe:
Fraud Analysis Engine: Machine‑learning models flag suspicious orders for manual review before they ship.
Dynamic 3D Secure: In markets where additional authentication is required, customers complete a quick extra verification step—no extra setup on your end.
Chargeback Protection: Eligible Shop Pay purchases are covered against fraudulent disputes—Shopify reimburses both the funds and the fee.
Custom Rules: Our team leverages Shopify Flow to automatically block high‑risk patterns while keeping checkout smooth for genuine customers.
4 · Privacy & Data Protection
Beyond payment details, we safeguard every piece of personal information you share.
GDPR & CCPA‑Ready: Shopify’s platform is built for global privacy compliance; we honor all data‑access and deletion requests. Please contact us at privacy@myfitnessoutlet.com to remove your data.
No Data Reselling—Ever: Your information stays between you, us, and the bank. We will never sell or lease it to third parties.
Secure Backups & Patching: Systems are continuously updated and backed up to ensure both stability and security.
5 · Your Safety Net
30‑Day Returns: If something isn’t right, send it back—no hoops.
Price‑Match Guarantee: Find a lower advertised price on the same item? We’ll match it.
U.S‑Based Support 7 days a week: Real humans who train on the same gear we sell—ready via chat, email, or phone.
Frequently Asked Questions
Do you store my credit‑card information?
No. Your card data is tokenized and stored securely by Shopify Payments, not on My Fitness Outlet or Shopify's servers.
What if my card is charged fraudulently?
Contact us immediately. Eligible Shop Pay purchases are protected under Shopify Protect, and most issuers offer zero‑liability policies.
Can I pay without saving any details?
Yes—choose Guest Checkout or pay with Apple Pay / Google Pay to avoid manual data entry.
Ready to upgrade your training gear? Shop with total confidence—our checkout is as tough as the equipment we sell.
STEPR PRO
$5,999.99
STEPR PRO
Feel like your stair climber falls short on performance or versatility? The STEPR PRO packs a full 7" floating step, speeds up to 190 SPM, and a compact frame tough enough for high-intensity training at home or in studio settings. Choose the streamlined Classic LED model or the PRO+ with a 27" HD touchscreen for on-demand workouts, scenic climbs, and streaming—all with no subscriptions. Designed to fit tight spaces and serious goals, this is stepping without limits.
About STEPR PRO
The STEPR PRO is a serious stair climber for users who want more out of every workout. Built for home or light commercial use, it features a powerful 7" floating step design, advanced safety systems, and two console options to match how you train—whether you want simplicity or fully immersive workouts. Compact, durable, and feature-packed, it’s the ideal fit for high-performance home gyms and boutique fitness studios alike.
Train Harder With a Bigger Step and More Surface
STEPR PRO features a full 7-inch floating step—35% higher than the original STEPR and designed for greater intensity and engagement. With 46% more surface area than standard models, the PRO’s oversized steps support all foot sizes while maximizing muscle activation and range of motion. It’s a more powerful climb, every time.
7" step height for stronger leg engagement and cardio demand
18" x 11" oversized step platform
Floating step design supports natural movement
Perfect for HIIT, steady climbs, and endurance work
Climb at Your Pace—From Low Intensity to 190 SPM
With a speed range of 22 to 190 steps per minute, the STEPR PRO gives you the flexibility to train how you want. Go slow for steady-state cardio, or crank up the pace for full-throttle interval training. The frame and drive system are designed to keep up with your effort, no matter how intense it gets.
Adjustable speed up to 190 SPM
Supports advanced HIIT and interval training
400 lb max user weight capacity
Quiet, efficient performance with standard 110V outlet
Two Consoles, One Machine—Choose Your Experience
Customize your training experience with two console options. The STEPR PRO Classic offers a quick-start LED console with custom targets and built-in programs. The PRO+ version features a 27" HD touchscreen with rotating display, on-demand classes, scenic guided routes, and built-in entertainment apps. Either way, no subscriptions are required—ever.
PRO Classic: Advanced LED console with free step, targets, and pre-programs
PRO+: 27" HD touchscreen with streaming, classes, and more
No subscriptions or hidden fees—full access included
Bluetooth connectivity, USB-C charging, and wireless phone dock
Compact Footprint With Full Commercial Durability
The STEPR PRO is powerful yet space-conscious. At just 89 inches tall, it fits comfortably in most homes and low-ceiling spaces while delivering the feel and function of a commercial machine. With welded steel construction, it’s built to last under daily use without compromise.
Compact size ideal for 8-foot ceilings
Heavy-duty frame with steel build and molded casing
Integrated transport handles and wheels for easy moving
Perfect for home gyms or small studio spaces
Loaded With Safety and Smart Features
STEPR PRO includes advanced safety features like laser sensors, emergency stops, and auto-user detection. Combined with smart features like energy saver mode and a PIN-locked sleep mode, this machine supports safe, secure, and customizable training for all users.
Rear laser safety sensor for auto stop
Multiple emergency stop locations
Sleep mode with PIN for extra security
Bluetooth heart rate monitoring support
Strength Integration for Hybrid Training
More than just stepping—STEPR PRO includes anchor points to attach resistance tools for off-machine training. Combine stair intervals with strength movements for a full-body circuit without switching gear. It pairs perfectly with the upcoming STEPR App’s Hybrid & Off-STEPR workouts for guided strength and conditioning programming.
Anchor points for strength attachments
Hybrid cardio and resistance training in one unit
Works with the STEPR App (*coming soon)
Ideal for full-body and functional circuit sessions
Flexible Delivery and Long-Term Support
From delivery to long-term protection, STEPR PRO makes setup and support easy. Choose from curbside, threshold, or full white-glove installation. Every unit is backed by a full light commercial warranty, with extended coverage available through STEPR CARE+ plans for extra peace of mind.
Delivery options from curbside to premium white glove
45-minute setup with step-by-step guide or app
Home Warranty: 10-Year Frame, 5-Year Parts, 3-Year Labor
I love my Stepr! Honest review- this is not the stair mill at the gym that you are used to. That would never fit in my garage because I don’t have a 20ft ceiling. Because it is more compact the step height is less and I was concerned that I wouldn’t get the same sweat I am used to. Before I bought this I was walking on my treadmill at the highest incline for 30min but could not read or scroll on my phone to pass the time because of my head bobbing around. I am happy to say that I can do my Stepr for the same 30min at the same intensity, burn MORE calories and read or scroll instagram easily. LOVE this product!
M
M.H.
Great Space-Saving Stairmaster!
I love the STEPR because it works like a large scale commerical stairmaster without taking up nearly as much space. The safety turn off is great and its such a great addition to our gym.
M
M.R.
Amazing cardio machine! Quick and fast.
One of a kind machine- fast quick cardio
E
E.M.
Easy Assembly, Great for Goals!
Best decision to buy, convenient and easy to assemble start using right way. Has made it easy to stay committed to my goals.
D
D.B.
A lifesaver in tough times.
I bought this for my 16 year old daughter who has recently lost her mother and has turned to working out to help her cope with her loss she love it and uses it almost every day thank you for helping us through this hard time
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
1 / of6
Any questions?
Search for your answer here
Do you offer a money‑back guarantee?
Yes. Try any product for 30 days. If it isn’t the perfect fit, return it in original condition for a full refund—no restocking fees. (Shipping fees apply only if the return isn’t due to our error or freight damage.)
Are your products covered by a warranty?
Absolutely. Every brand we carry comes with the manufacturer’s warranty—minimum 1 year, often longer on frames and motors. We’re an authorized dealer, so your warranty is 100 % valid. Need help with a claim? Our support team handles all paperwork for you.
Will you price‑match another store?
Yes. If you find an identical item in stock at a lower delivered price, send us the quote or link before you buy and we’ll match it. Our Price‑Match Guarantee protects you for 60 days after purchase as well.
Can I finance my order?
We partner with Shop Pay Installments to offer 0 % APR promos (on approved credit). Choose “Pay Monthly” at checkout to split the total into 3–24 equal payments—no hidden fees.
How long will my order take to arrive?
Processing: 1–3 business days. Transit: 3–14 business days for most U.S. addresses. Need a precise ETA or have a deadline? Chat with us and we’ll confirm stock and carrier schedules before you buy.
Can I change or cancel my order after checkout?
Yes—if it hasn’t shipped yet. Contact us within 12 hours (small parcels) or before the Bill of Lading is generated (freight) and we’ll adjust or cancel at no cost. Once an item is in transit, standard return terms apply.
Do you provide inside delivery or assembly?
Standard freight is curbside. If you’d like room‑of‑choice delivery, white‑glove setup, or haul‑away of packaging, let us know—these services can be scheduled for an added fee at checkout or any time before the shipment reaches your local terminal.
Do you give discounts on bulk or commercial orders?
Yes. Gyms, hotels, schools, PT clinics, and corporate wellness centers qualify for volume pricing, custom quotes, and flexible NET 30 terms. Contact our commercial team at sales@myfitnessoutlet.com.
What if I don't like it?
Snap photos/video, note “DAMAGED” on the driver’s receipt, and email help@myfitnessoutlet.com within 48 hours. We’ll overnight replacement parts or send a brand‑new unit if needed—zero hassle to you.
Still have questions? Chat with us live—our experts respond in under two minutes.
Scroll to the top of the page
Choosing a selection results in a full page refresh.