Need help choosing the right equipment, tracking an order, or starting a return? Our support team is here to make things easy—before you buy and long after your delivery.
Live Chat: Use the chat bubble in the bottom-right corner of our site (when available)
Hours: Monday - Friday, 9:00 AM - 5:00 PM PST
What can we help with?
Product Questions: Get help picking the right equipment for your space, goals, and budget.
Order Support: Shipping updates, tracking help, or delivery questions.
Returns & Cancellations: Email help@myfitnessoutlet.com with your order number and a quick summary.
Live Chat Assistance: Fast answers when agents are available.
Business Address
My Fitness Outlet LLC 2942 N 24th St Ste 115 Phoenix, Arizona 85016 US
We do our best to respond to all inquiries within 1 business day.
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify to protect that trust with industry-standard security, independent certifications, and clear, customer-first policies.
Last updated: Janurary 25th, 2026
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments and vetted third-party processors to accept major debit/credit cards and accelerated checkouts where available. We do not store full card numbers on our servers.
PCI DSS Level 1: Transactions are handled by providers certified to the highest PCI level.
TLS encryption: Our checkout uses modern TLS to protect data in transit.
Tokenization: Sensitive card data is replaced with secure tokens for authorization and refunds.
2 · Independent Certifications & Audits
Shopify undergoes regular third-party security and compliance assessments (e.g., PCI DSS). We inherit these controls through the platform’s managed checkout and infrastructure.
3 · Real-Time Fraud Prevention
Automated screening: Orders are evaluated for risk using fraud-analysis tools; suspicious orders may require manual review.
Additional verification: When required by issuers or regulations, extra authentication (e.g., 3-D Secure) may apply.
Dispute support: If you suspect unauthorized use, contact your card issuer and help@myfitnessoutlet.com; most issuers offer zero-liability protection. We’ll assist with documentation.
4 · Privacy & Data Protection
Your rights: We honor requests to access or delete personal data in accordance with applicable law. Email help@myfitnessoutlet.com.
No data reselling: We do not sell or lease your personal information.
Secure operations: Systems are regularly updated and monitored to help protect availability and integrity.
5 · Your Safety Net (Policies You Can Count On)
Shipping:
Free standard shipping on most U.S. orders. Upgraded Threshold/White Glove delivery may cost extra. Alaska, Hawaii, and U.S. territories (including Puerto Rico) may have added charges and/or longer transit times.
Returns:30 days from delivery (new only: unopened in original packaging / never used). Return shipping is the customer’s responsibility. A 10% restocking fee applies. No exchanges.
Support:Mon–Fri, 9am–5pm PST via phone, email, and live chat (when available).
6 · Crypto Payments (USDC on Base)
Where available through Shopify Payments, customers may be able to pay with USDC (a USD-pegged stablecoin) on the Base network using a supported crypto wallet. Availability and features can vary by region and Shopify eligibility.
Network requirement: Customers must have USDC on Base to complete checkout.
Operational differences: USDC payments may not support subscriptions, partial captures, post-purchase upsells, or disputes/chargebacks like card payments.
Refunds: If a refund is approved, it’s processed through Shopify Payments according to the payment method used and applicable rules.
Frequently Asked Questions
Do you store my credit-card information?
No. Payments are processed by Shopify Payments and its PCI-compliant processors using tokenization. My Fitness Outlet does not store full card numbers on our servers.
What if my card is charged fraudulently?
Contact your card issuer immediately and email us at help@myfitnessoutlet.com. We’ll help with documentation for your bank. Most issuers provide zero-liability protection for unauthorized charges.
Can I check out without saving details?
Yes. You can use guest checkout or an accelerated option (where available) to minimize manual entry.
Shop with confidence—our secure checkout and transparent policies are designed to protect you from click to delivery.
STEPR PRO
$5,999.99 USD
STEPR PRO
Feel like your stair climber falls short on performance or versatility? The STEPR PRO packs a full 7" floating step, speeds up to 190 SPM, and a compact frame tough enough for high-intensity training at home or in studio settings. Choose the streamlined Classic LED model or the PRO+ with a 27" HD touchscreen for on-demand workouts, scenic climbs, and streaming—all with no subscriptions. Designed to fit tight spaces and serious goals, this is stepping without limits.
About STEPR PRO
The STEPR PRO is a serious stair climber for users who want more out of every workout. Built for home or light commercial use, it features a powerful 7" floating step design, advanced safety systems, and two console options to match how you train—whether you want simplicity or fully immersive workouts. Compact, durable, and feature-packed, it’s the ideal fit for high-performance home gyms and boutique fitness studios alike.
Train Harder With a Bigger Step and More Surface
STEPR PRO features a full 7-inch floating step—35% higher than the original STEPR and designed for greater intensity and engagement. With 46% more surface area than standard models, the PRO’s oversized steps support all foot sizes while maximizing muscle activation and range of motion. It’s a more powerful climb, every time.
7" step height for stronger leg engagement and cardio demand
18" x 11" oversized step platform
Floating step design supports natural movement
Perfect for HIIT, steady climbs, and endurance work
Climb at Your Pace—From Low Intensity to 190 SPM
With a speed range of 22 to 190 steps per minute, the STEPR PRO gives you the flexibility to train how you want. Go slow for steady-state cardio, or crank up the pace for full-throttle interval training. The frame and drive system are designed to keep up with your effort, no matter how intense it gets.
Adjustable speed up to 190 SPM
Supports advanced HIIT and interval training
400 lb max user weight capacity
Quiet, efficient performance with standard 110V outlet
Two Consoles, One Machine—Choose Your Experience
Customize your training experience with two console options. The STEPR PRO Classic offers a quick-start LED console with custom targets and built-in programs. The PRO+ version features a 27" HD touchscreen with rotating display, on-demand classes, scenic guided routes, and built-in entertainment apps. Either way, no subscriptions are required—ever.
PRO Classic: Advanced LED console with free step, targets, and pre-programs
PRO+: 27" HD touchscreen with streaming, classes, and more
No subscriptions or hidden fees—full access included
Bluetooth connectivity, USB-C charging, and wireless phone dock
Compact Footprint With Full Commercial Durability
The STEPR PRO is powerful yet space-conscious. At just 89 inches tall, it fits comfortably in most homes and low-ceiling spaces while delivering the feel and function of a commercial machine. With welded steel construction, it’s built to last under daily use without compromise.
Compact size ideal for 8-foot ceilings
Heavy-duty frame with steel build and molded casing
Integrated transport handles and wheels for easy moving
Perfect for home gyms or small studio spaces
Loaded With Safety and Smart Features
STEPR PRO includes advanced safety features like laser sensors, emergency stops, and auto-user detection. Combined with smart features like energy saver mode and a PIN-locked sleep mode, this machine supports safe, secure, and customizable training for all users.
Rear laser safety sensor for auto stop
Multiple emergency stop locations
Sleep mode with PIN for extra security
Bluetooth heart rate monitoring support
Strength Integration for Hybrid Training
More than just stepping—STEPR PRO includes anchor points to attach resistance tools for off-machine training. Combine stair intervals with strength movements for a full-body circuit without switching gear. It pairs perfectly with the upcoming STEPR App’s Hybrid & Off-STEPR workouts for guided strength and conditioning programming.
Anchor points for strength attachments
Hybrid cardio and resistance training in one unit
Works with the STEPR App (*coming soon)
Ideal for full-body and functional circuit sessions
Flexible Delivery and Long-Term Support
From delivery to long-term protection, STEPR PRO makes setup and support easy. Choose from curbside, threshold, or full white-glove installation. Every unit is backed by a full light commercial warranty, with extended coverage available through STEPR CARE+ plans for extra peace of mind.
Delivery options from curbside to premium white glove
45-minute setup with step-by-step guide or app
Home Warranty: 10-Year Frame, 5-Year Parts, 3-Year Labor
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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