Live Chat: Use the chat bubble at the bottom-right of our site when available.
Business Address
My Fitness Outlet 2942 N 24th St Ste 115 Phoenix, Arizona 85016 US
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify to protect that trust with industry-standard security, independent certifications, and clear, customer-first policies.
Last updated: November 11, 2025
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments and vetted third-party processors to accept major debit/credit cards and accelerated checkouts where available. We do not store full card numbers on our servers.
PCI DSS Level 1: Transactions are handled by providers certified to the highest PCI level.
TLS encryption: Our checkout uses modern TLS to protect data in transit.
Tokenization: Sensitive card data is replaced with secure tokens for authorization and refunds.
2 · Independent Certifications & Audits
Shopify undergoes regular third-party security and compliance assessments (e.g., PCI DSS). We inherit these controls through the platform’s managed checkout and infrastructure.
3 · Real-Time Fraud Prevention
Automated screening: Orders are evaluated for risk using fraud-analysis tools; suspicious orders may require manual review.
Additional verification: When required by issuers or regulations, extra authentication (e.g., 3-D Secure) may apply.
Dispute support: If you suspect unauthorized use, contact your card issuer and help@myfitnessoutlet.com; most issuers offer zero-liability protection. We’ll assist with documentation.
4 · Privacy & Data Protection
Your rights: We honor requests to access or delete personal data in accordance with applicable law. Email help@myfitnessoutlet.com.
No data reselling: We do not sell or lease your personal information.
Secure operations: Systems are regularly updated and monitored to help protect availability and integrity.
5 · Your Safety Net (Policies You Can Count On)
Free standard shipping: Included on every order within the United States.
30-day returns: Return items within 30 days of delivery if they are new, unused, unassembled, and in the original packaging. No restocking fees; customer pays return shipping unless we state otherwise in writing.
U.S.-based support:Mon–Fri, 9am–5pm PT via phone, email, and live chat.
Frequently Asked Questions
Do you store my credit-card information?
No. Payments are processed by Shopify Payments and its PCI-compliant processors using tokenization. My Fitness Outlet does not store full card numbers on our servers.
What if my card is charged fraudulently?
Contact your card issuer immediately and email us at help@myfitnessoutlet.com. We’ll help with documentation for your bank. Most issuers provide zero-liability protection for unauthorized charges.
Can I check out without saving details?
Yes. You can use guest checkout or an accelerated option (where available) to minimize manual entry.
Shop with confidence—our secure checkout and transparent policies are designed to protect you from click to delivery.
STEPR Cycle XL
$2,499.99 USD
STEPR Cycle XL
Tired of spin bikes that don’t feel anything like real cycling? The STEPR Cycle XL delivers the true ride experience with patented VPR™ resistance and 100+ virtual gears that adapt to how hard you go—no magnets, no lag, just smooth, scalable output. Whether you're grinding out steep climbs or sprinting for peak cadence, this compact, commercial-grade erg lets you train with purpose and precision. From first-timers to power cyclists, it's built to match your effort and grow with your goals.
About STEPR Cycle XL
Looking for an indoor bike that feels like the real thing? The STEPR Cycle XL delivers the resistance, feel, and flexibility that standard spin bikes simply can’t match. With patented VPR™ technology and over 100 virtual gears, it’s designed to meet you at your pace—whether you're grinding up an imaginary hill or sprinting flat-out on the flats. Compact, powerful, and smart, it's built to ride with you at any level.
Train With Real Road Feel and Dynamic Resistance
The Cycle XL mimics outdoor terrain like no other bike erg. VPR™ resistance gives you the natural sensation of incline, descent, and speed by adjusting instantly to your power. Push harder, get more resistance. Pull back, and it eases with you. No knobs to twist. No delay in feel. Whether you're training for climbs or chasing speed, this bike responds in real time to every watt you generate.
100+ virtual gears with real-time resistance shifts
Patented VPR™ system simulates terrain and cadence shifts
Perfect for hill climbs, flats, sprints, and everything in between
Real road feel, indoors—no motors or magnetic drag
Zero In on Your Power Sweet Spot
This isn’t just about riding—it’s about finding the most effective way to ride for your body. With VPR™, you can lock into your optimal cadence and power zone without fighting awkward friction or weak resistance curves. Whether you're doing zone-based training or performance intervals, the bike adapts instantly so you can stay focused and efficient every second of the ride.
Target precise cadence ranges with smooth resistance feedback
Train effectively at 80–100+ RPM with consistent load feel
High-inertia flywheel maintains momentum without lag
Supports steady-state, threshold, and sprint interval training
High-Load Resistance for Serious Climbs and Strength Work
If you want to simulate steep hill climbs or develop raw cycling power, the STEPR Cycle XL delivers the high-end load you need. With the top resistance settings, even strong riders will feel challenged. Use it to build muscular endurance, simulate time trial grinds, or hammer through strength-focused interval work. It doesn’t max out before you do.
Perfect for developing strength, power, and endurance
Responsive load that matches real outdoor demands
Great for elite athletes and competitive cyclists
Sprint, Spin, or Cadence Train Without Limitations
Training high cadence or overspeed intervals? The Cycle XL handles it with control and ease. Thanks to its belt drive and responsive inertia, even light and efficient riders can maintain optimal cadence without losing stability. Cleat-compatible pedals add another layer of control and efficiency. From beginners to seasoned riders, you’ll stay in the zone.
Flat and SPD cleats compatible for secure cycling position
Ideal for technique development and overspeed cadence work
Low gear resistance perfect for new riders or rehab
High inertia = fluid motion even at fast spins
Compact Design, Commercial-Grade Build
Built tough but designed to fit your space, the Cycle XL offers a compact footprint without sacrificing durability. Whether it's going in your home gym or a high-traffic facility, it’s made to perform under pressure. And with fast ratchet seat adjustments and no setup delays, you’ll be ready to ride every time you sit down.
Commercial-grade frame with long-term durability
Compact size fits easily in most home or gym setups
Quick seat height adjustment with ratchet system
Ready for sprint sessions, long rides, and daily use
Essential Metrics. Zero Distractions.
You don’t need flashy screens or monthly fees to train effectively. The STEPR Cycle XL features a clean, backlit console that tracks every key metric you need to stay accountable—no subscriptions, no distractions, just real-time feedback. Simple, clear, and built for serious training.
Backlit display shows cadence, time, watts, and distance
No app requirement or monthly subscription
Instant performance feedback keeps you on target
Everything you need, nothing you don’t
Delivered to Your Door. Backed by Real Support.
The Cycle XL ships quickly with front-door or threshold delivery options so you can get started without the usual hassle. Every unit includes a commercial-grade warranty, with extended protection available if you want extra peace of mind. Built to last. Backed by a team that stands behind it.
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
1 / of6
Any questions?
Search for your answer here
Do you offer a money‑back guarantee?
Yes. You can return items within 30 days of delivery if they are new, unused, unassembled, and in the original packaging. We charge no restocking fees. Return shipping is the customer’s responsibility (unless otherwise authorized in writing). To start a return, email help@myfitnessoutlet.com with your order number and photos of the unopened packaging.
Are your products covered by a warranty?
Yes. All products include the manufacturer’s warranty (typically at least one year, with longer coverage for certain components such as frames or motors). We are an authorized dealer for the brands we sell and can assist with warranty claims—contact help@myfitnessoutlet.com.
Will you price‑match another store?
Yes. If you find an identical item in stock at a lower delivered price, send us the quote or link before you buy and we’ll match it. Our Price‑Match Guarantee protects you for 60 days after purchase as well.
Can I finance my order?
We partner with Shop Pay Installments to offer 0 % APR promos (on approved credit). Choose “Pay Monthly” at checkout to split the total into 3–24 equal payments—no hidden fees.
How long will my order take to arrive?
Processing: 1–3 business days. Transit: typically 1–7 business days for small parcels and 5–10 business days for freight/LTL; deliveries to AK, HI & PR may take longer. Total delivery window: 2–17 business days from order to delivery. Need a precise ETA or have a deadline? Chat with us and we’ll confirm stock and carrier schedules before you buy.
Can I change or cancel my order after checkout?
You may change or cancel at no cost any time before the order ships. Once a tracking number or Bill of Lading (BOL) is issued, the order can no longer be canceled and standard return terms apply. Made-to-order, custom, non-returnable items, and custom quotes/purchase orders generally cannot be canceled after 24 hours from purchase.
Do you provide inside delivery or assembly?
Standard freight includes curbside delivery only. Room-of-choice delivery, white-glove setup, and packaging haul-away can be arranged for an additional fee, subject to carrier availability and location. Ask us at checkout or before your shipment reaches the local terminal.
Do you give discounts on bulk or commercial orders?
Yes. Gyms, hotels, schools, PT clinics, and corporate wellness centers qualify for volume pricing, custom quotes, and flexible NET 30 terms. Contact our commercial team at sales@myfitnessoutlet.com.
What if I don't like it?
No problem—start a return within 30 days of delivery. Items must be new, unused, unassembled, and in original packaging. There are no restocking fees; return shipping is the customer’s responsibility. Email help@myfitnessoutlet.com to begin.
Damaged or defective on arrival? Please inspect your delivery upon receipt. For freight/LTL, note any visible damage on the BOL before signing and take photos/video. For parcel shipments, report visible damage within 7 days. We’ll first work with the manufacturer to provide replacement parts; if the issue cannot be resolved, you may return or exchange the item within 30 days under this policy.
Still have questions? Chat with us live—our experts respond in under two minutes.
TRENDING
WINTER FAVORITE
Scroll to the top of the page
Choosing a selection results in a full page refresh.
