Need help choosing the right equipment, tracking an order, or starting a return? Our support team is here to make things easy—before you buy and long after your delivery.
Live Chat: Use the chat bubble in the bottom-right corner of our site (when available)
Hours: Monday - Friday, 9:00 AM - 5:00 PM PST
What can we help with?
Product Questions: Get help picking the right equipment for your space, goals, and budget.
Order Support: Shipping updates, tracking help, or delivery questions.
Returns & Cancellations: Email help@myfitnessoutlet.com with your order number and a quick summary.
Live Chat Assistance: Fast answers when agents are available.
Business Address
My Fitness Outlet LLC 2942 N 24th St Ste 115 Phoenix, Arizona 85016 US
We do our best to respond to all inquiries within 1 business day.
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify to protect that trust with industry-standard security, independent certifications, and clear, customer-first policies.
Last updated: Janurary 25th, 2026
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments and vetted third-party processors to accept major debit/credit cards and accelerated checkouts where available. We do not store full card numbers on our servers.
PCI DSS Level 1: Transactions are handled by providers certified to the highest PCI level.
TLS encryption: Our checkout uses modern TLS to protect data in transit.
Tokenization: Sensitive card data is replaced with secure tokens for authorization and refunds.
2 · Independent Certifications & Audits
Shopify undergoes regular third-party security and compliance assessments (e.g., PCI DSS). We inherit these controls through the platform’s managed checkout and infrastructure.
3 · Real-Time Fraud Prevention
Automated screening: Orders are evaluated for risk using fraud-analysis tools; suspicious orders may require manual review.
Additional verification: When required by issuers or regulations, extra authentication (e.g., 3-D Secure) may apply.
Dispute support: If you suspect unauthorized use, contact your card issuer and help@myfitnessoutlet.com; most issuers offer zero-liability protection. We’ll assist with documentation.
4 · Privacy & Data Protection
Your rights: We honor requests to access or delete personal data in accordance with applicable law. Email help@myfitnessoutlet.com.
No data reselling: We do not sell or lease your personal information.
Secure operations: Systems are regularly updated and monitored to help protect availability and integrity.
5 · Your Safety Net (Policies You Can Count On)
Shipping:
Free standard shipping on most U.S. orders. Upgraded Threshold/White Glove delivery may cost extra. Alaska, Hawaii, and U.S. territories (including Puerto Rico) may have added charges and/or longer transit times.
Returns:30 days from delivery (new only: unopened in original packaging / never used). Return shipping is the customer’s responsibility. A 10% restocking fee applies. No exchanges.
Support:Mon–Fri, 9am–5pm PST via phone, email, and live chat (when available).
6 · Crypto Payments (USDC on Base)
Where available through Shopify Payments, customers may be able to pay with USDC (a USD-pegged stablecoin) on the Base network using a supported crypto wallet. Availability and features can vary by region and Shopify eligibility.
Network requirement: Customers must have USDC on Base to complete checkout.
Operational differences: USDC payments may not support subscriptions, partial captures, post-purchase upsells, or disputes/chargebacks like card payments.
Refunds: If a refund is approved, it’s processed through Shopify Payments according to the payment method used and applicable rules.
Frequently Asked Questions
Do you store my credit-card information?
No. Payments are processed by Shopify Payments and its PCI-compliant processors using tokenization. My Fitness Outlet does not store full card numbers on our servers.
What if my card is charged fraudulently?
Contact your card issuer immediately and email us at help@myfitnessoutlet.com. We’ll help with documentation for your bank. Most issuers provide zero-liability protection for unauthorized charges.
Can I check out without saving details?
Yes. You can use guest checkout or an accelerated option (where available) to minimize manual entry.
Shop with confidence—our secure checkout and transparent policies are designed to protect you from click to delivery.
STEPR Cycle XL
$2,499.99 USD
STEPR Cycle XL
Tired of spin bikes that don’t feel anything like real cycling? The STEPR Cycle XL delivers the true ride experience with patented VPR™ resistance and 100+ virtual gears that adapt to how hard you go—no magnets, no lag, just smooth, scalable output. Whether you're grinding out steep climbs or sprinting for peak cadence, this compact, commercial-grade erg lets you train with purpose and precision. From first-timers to power cyclists, it's built to match your effort and grow with your goals.
About STEPR Cycle XL
Looking for an indoor bike that feels like the real thing? The STEPR Cycle XL delivers the resistance, feel, and flexibility that standard spin bikes simply can’t match. With patented VPR™ technology and over 100 virtual gears, it’s designed to meet you at your pace—whether you're grinding up an imaginary hill or sprinting flat-out on the flats. Compact, powerful, and smart, it's built to ride with you at any level.
Train With Real Road Feel and Dynamic Resistance
The Cycle XL mimics outdoor terrain like no other bike erg. VPR™ resistance gives you the natural sensation of incline, descent, and speed by adjusting instantly to your power. Push harder, get more resistance. Pull back, and it eases with you. No knobs to twist. No delay in feel. Whether you're training for climbs or chasing speed, this bike responds in real time to every watt you generate.
100+ virtual gears with real-time resistance shifts
Patented VPR™ system simulates terrain and cadence shifts
Perfect for hill climbs, flats, sprints, and everything in between
Real road feel, indoors—no motors or magnetic drag
Zero In on Your Power Sweet Spot
This isn’t just about riding—it’s about finding the most effective way to ride for your body. With VPR™, you can lock into your optimal cadence and power zone without fighting awkward friction or weak resistance curves. Whether you're doing zone-based training or performance intervals, the bike adapts instantly so you can stay focused and efficient every second of the ride.
Target precise cadence ranges with smooth resistance feedback
Train effectively at 80–100+ RPM with consistent load feel
High-inertia flywheel maintains momentum without lag
Supports steady-state, threshold, and sprint interval training
High-Load Resistance for Serious Climbs and Strength Work
If you want to simulate steep hill climbs or develop raw cycling power, the STEPR Cycle XL delivers the high-end load you need. With the top resistance settings, even strong riders will feel challenged. Use it to build muscular endurance, simulate time trial grinds, or hammer through strength-focused interval work. It doesn’t max out before you do.
Perfect for developing strength, power, and endurance
Responsive load that matches real outdoor demands
Great for elite athletes and competitive cyclists
Sprint, Spin, or Cadence Train Without Limitations
Training high cadence or overspeed intervals? The Cycle XL handles it with control and ease. Thanks to its belt drive and responsive inertia, even light and efficient riders can maintain optimal cadence without losing stability. Cleat-compatible pedals add another layer of control and efficiency. From beginners to seasoned riders, you’ll stay in the zone.
Flat and SPD cleats compatible for secure cycling position
Ideal for technique development and overspeed cadence work
Low gear resistance perfect for new riders or rehab
High inertia = fluid motion even at fast spins
Compact Design, Commercial-Grade Build
Built tough but designed to fit your space, the Cycle XL offers a compact footprint without sacrificing durability. Whether it's going in your home gym or a high-traffic facility, it’s made to perform under pressure. And with fast ratchet seat adjustments and no setup delays, you’ll be ready to ride every time you sit down.
Commercial-grade frame with long-term durability
Compact size fits easily in most home or gym setups
Quick seat height adjustment with ratchet system
Ready for sprint sessions, long rides, and daily use
Essential Metrics. Zero Distractions.
You don’t need flashy screens or monthly fees to train effectively. The STEPR Cycle XL features a clean, backlit console that tracks every key metric you need to stay accountable—no subscriptions, no distractions, just real-time feedback. Simple, clear, and built for serious training.
Backlit display shows cadence, time, watts, and distance
No app requirement or monthly subscription
Instant performance feedback keeps you on target
Everything you need, nothing you don’t
Delivered to Your Door. Backed by Real Support.
The Cycle XL ships quickly with front-door or threshold delivery options so you can get started without the usual hassle. Every unit includes a commercial-grade warranty, with extended protection available if you want extra peace of mind. Built to last. Backed by a team that stands behind it.
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
1 / of6
TRENDING
WINTER FAVORITE
Scroll to the top of the page
WELL TRUSTED
High-quality brands only.
FREE SHIPPING
On every single order.
EXPERT HELP
Real experts. Real support.
BEST PRICES
The best price — guaranteed.
Choosing a selection results in a full page refresh.
