At My Fitness Outlet, we take pride in delivering exceptional customer service and ensuring you have all the support you need to make the best purchase for your fitness facility. You're never shopping alone—we're here to guide you every step of the way.
Talk to an Expert: Call us at (855) 512-6670 to speak directly with a knowledgeable representative. We are available from Mon-Fri 9am-5pm PST.
General Inquiries: Email us at help@myfitnessoutlet.com for product information or questions.
Returns or Cancellations: For assistance with returns or cancellations, email us at help@myfitnessoutlet.com
Live Chat: Connect with an expert instantly via our website's live chat feature.
Address:
31113 N North Valley Pkwy Apt 2093 Phoenix Arizona 85085 United States
Whether you're setting up a home gym, a commercial fitness center, or anything in between, we’re here to help. Let us know how we can assist you on your fitness journey!
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify—the world’s leading commerce platform—to protect that trust with industry‑leading technology, independent certifications, and clear, customer‑first policies.
Last updated: May 1, 2025
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments, which is automatically activated for all major cards, Apple Pay, Google Pay, and PayPal the moment our store goes live—no third‑party gateways or extra logins needed.
PCI Level 1 Certification: Shopify is certified at the highest level of the Payment Card Industry Data Security Standard (PCI DSS), so every transaction meets rigorous global requirements.
Transport Layer Security (TLS): 256‑bit TLS encryption locks down data from your browser to our checkout, preventing eavesdropping or tampering.
Tokenization & Secure Storage: Card details are replaced by temporary tokens and stored in Shopify’s secure “vault,” never on our servers.
Two‑Factor Authentication (2FA): All internal My Fitness Outlet and Shopify staff logins require a second verification step—dramatically reducing the risk of unauthorized account access.
2 · Independent Certifications & Audits
Security promises are only as good as the audits behind them. Shopify undergoes multiple third‑party assessments each year, and My Fitness Outlet inherits that protection.
SOC 2 Type II & SOC 3: Annual audits verify robust controls for security, availability, and confidentiality.
Transparency Report: Shopify publishes bi‑annual data on legal information requests, underscoring its commitment to user privacy.
Continuous Monitoring: Automated systems and dedicated security teams guard against intrusions 24/7/365.
3 · Real‑Time Fraud Prevention Tools
Credit‑card fraud costs the ecommerce world billions each year. Here’s how we keep your order safe:
Fraud Analysis Engine: Machine‑learning models flag suspicious orders for manual review before they ship.
Dynamic 3D Secure: In markets where additional authentication is required, customers complete a quick extra verification step—no extra setup on your end.
Chargeback Protection: Eligible Shop Pay purchases are covered against fraudulent disputes—Shopify reimburses both the funds and the fee.
Custom Rules: Our team leverages Shopify Flow to automatically block high‑risk patterns while keeping checkout smooth for genuine customers.
4 · Privacy & Data Protection
Beyond payment details, we safeguard every piece of personal information you share.
GDPR & CCPA‑Ready: Shopify’s platform is built for global privacy compliance; we honor all data‑access and deletion requests. Please contact us at privacy@myfitnessoutlet.com to remove your data.
No Data Reselling—Ever: Your information stays between you, us, and the bank. We will never sell or lease it to third parties.
Secure Backups & Patching: Systems are continuously updated and backed up to ensure both stability and security.
5 · Your Safety Net
30‑Day Returns: If something isn’t right, send it back—no hoops.
Price‑Match Guarantee: Find a lower advertised price on the same item? We’ll match it.
U.S‑Based Support 7 days a week: Real humans who train on the same gear we sell—ready via chat, email, or phone.
Frequently Asked Questions
Do you store my credit‑card information?
No. Your card data is tokenized and stored securely by Shopify Payments, not on My Fitness Outlet or Shopify's servers.
What if my card is charged fraudulently?
Contact us immediately. Eligible Shop Pay purchases are protected under Shopify Protect, and most issuers offer zero‑liability policies.
Can I pay without saving any details?
Yes—choose Guest Checkout or pay with Apple Pay / Google Pay to avoid manual data entry.
Ready to upgrade your training gear? Shop with total confidence—our checkout is as tough as the equipment we sell.
STEPR Cycle XL
$2,499.99
STEPR Cycle XL
Tired of spin bikes that don’t feel anything like real cycling? The STEPR Cycle XL delivers the true ride experience with patented VPR™ resistance and 100+ virtual gears that adapt to how hard you go—no magnets, no lag, just smooth, scalable output. Whether you're grinding out steep climbs or sprinting for peak cadence, this compact, commercial-grade erg lets you train with purpose and precision. From first-timers to power cyclists, it's built to match your effort and grow with your goals.
About STEPR Cycle XL
Looking for an indoor bike that feels like the real thing? The STEPR Cycle XL delivers the resistance, feel, and flexibility that standard spin bikes simply can’t match. With patented VPR™ technology and over 100 virtual gears, it’s designed to meet you at your pace—whether you're grinding up an imaginary hill or sprinting flat-out on the flats. Compact, powerful, and smart, it's built to ride with you at any level.
Train With Real Road Feel and Dynamic Resistance
The Cycle XL mimics outdoor terrain like no other bike erg. VPR™ resistance gives you the natural sensation of incline, descent, and speed by adjusting instantly to your power. Push harder, get more resistance. Pull back, and it eases with you. No knobs to twist. No delay in feel. Whether you're training for climbs or chasing speed, this bike responds in real time to every watt you generate.
100+ virtual gears with real-time resistance shifts
Patented VPR™ system simulates terrain and cadence shifts
Perfect for hill climbs, flats, sprints, and everything in between
Real road feel, indoors—no motors or magnetic drag
Zero In on Your Power Sweet Spot
This isn’t just about riding—it’s about finding the most effective way to ride for your body. With VPR™, you can lock into your optimal cadence and power zone without fighting awkward friction or weak resistance curves. Whether you're doing zone-based training or performance intervals, the bike adapts instantly so you can stay focused and efficient every second of the ride.
Target precise cadence ranges with smooth resistance feedback
Train effectively at 80–100+ RPM with consistent load feel
High-inertia flywheel maintains momentum without lag
Supports steady-state, threshold, and sprint interval training
High-Load Resistance for Serious Climbs and Strength Work
If you want to simulate steep hill climbs or develop raw cycling power, the STEPR Cycle XL delivers the high-end load you need. With the top resistance settings, even strong riders will feel challenged. Use it to build muscular endurance, simulate time trial grinds, or hammer through strength-focused interval work. It doesn’t max out before you do.
Perfect for developing strength, power, and endurance
Responsive load that matches real outdoor demands
Great for elite athletes and competitive cyclists
Sprint, Spin, or Cadence Train Without Limitations
Training high cadence or overspeed intervals? The Cycle XL handles it with control and ease. Thanks to its belt drive and responsive inertia, even light and efficient riders can maintain optimal cadence without losing stability. Cleat-compatible pedals add another layer of control and efficiency. From beginners to seasoned riders, you’ll stay in the zone.
Flat and SPD cleats compatible for secure cycling position
Ideal for technique development and overspeed cadence work
Low gear resistance perfect for new riders or rehab
High inertia = fluid motion even at fast spins
Compact Design, Commercial-Grade Build
Built tough but designed to fit your space, the Cycle XL offers a compact footprint without sacrificing durability. Whether it's going in your home gym or a high-traffic facility, it’s made to perform under pressure. And with fast ratchet seat adjustments and no setup delays, you’ll be ready to ride every time you sit down.
Commercial-grade frame with long-term durability
Compact size fits easily in most home or gym setups
Quick seat height adjustment with ratchet system
Ready for sprint sessions, long rides, and daily use
Essential Metrics. Zero Distractions.
You don’t need flashy screens or monthly fees to train effectively. The STEPR Cycle XL features a clean, backlit console that tracks every key metric you need to stay accountable—no subscriptions, no distractions, just real-time feedback. Simple, clear, and built for serious training.
Backlit display shows cadence, time, watts, and distance
No app requirement or monthly subscription
Instant performance feedback keeps you on target
Everything you need, nothing you don’t
Delivered to Your Door. Backed by Real Support.
The Cycle XL ships quickly with front-door or threshold delivery options so you can get started without the usual hassle. Every unit includes a commercial-grade warranty, with extended protection available if you want extra peace of mind. Built to last. Backed by a team that stands behind it.
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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Any questions?
Search for your answer here
Do you offer a money‑back guarantee?
Yes. Try any product for 30 days. If it isn’t the perfect fit, return it in original condition for a full refund—no restocking fees. (Shipping fees apply only if the return isn’t due to our error or freight damage.)
Are your products covered by a warranty?
Absolutely. Every brand we carry comes with the manufacturer’s warranty—minimum 1 year, often longer on frames and motors. We’re an authorized dealer, so your warranty is 100 % valid. Need help with a claim? Our support team handles all paperwork for you.
Will you price‑match another store?
Yes. If you find an identical item in stock at a lower delivered price, send us the quote or link before you buy and we’ll match it. Our Price‑Match Guarantee protects you for 60 days after purchase as well.
Can I finance my order?
We partner with Shop Pay Installments to offer 0 % APR promos (on approved credit). Choose “Pay Monthly” at checkout to split the total into 3–24 equal payments—no hidden fees.
How long will my order take to arrive?
Processing: 1–3 business days. Transit: 3–14 business days for most U.S. addresses. Need a precise ETA or have a deadline? Chat with us and we’ll confirm stock and carrier schedules before you buy.
Can I change or cancel my order after checkout?
Yes—if it hasn’t shipped yet. Contact us within 12 hours (small parcels) or before the Bill of Lading is generated (freight) and we’ll adjust or cancel at no cost. Once an item is in transit, standard return terms apply.
Do you provide inside delivery or assembly?
Standard freight is curbside. If you’d like room‑of‑choice delivery, white‑glove setup, or haul‑away of packaging, let us know—these services can be scheduled for an added fee at checkout or any time before the shipment reaches your local terminal.
Do you give discounts on bulk or commercial orders?
Yes. Gyms, hotels, schools, PT clinics, and corporate wellness centers qualify for volume pricing, custom quotes, and flexible NET 30 terms. Contact our commercial team at sales@myfitnessoutlet.com.
What if I don't like it?
Snap photos/video, note “DAMAGED” on the driver’s receipt, and email help@myfitnessoutlet.com within 48 hours. We’ll overnight replacement parts or send a brand‑new unit if needed—zero hassle to you.
Still have questions? Chat with us live—our experts respond in under two minutes.
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