At My Fitness Outlet, we take pride in delivering exceptional customer service and ensuring you have all the support you need to make the best purchase for your fitness facility. You're never shopping alone—we're here to guide you every step of the way.
Talk to an Expert: Call us at (855) 512-6670 to speak directly with a knowledgeable representative. We are available from Mon-Fri 9am-5pm PST.
General Inquiries: Email us at help@myfitnessoutlet.com for product information or questions.
Returns or Cancellations: For assistance with returns or cancellations, email us at help@myfitnessoutlet.com
Live Chat: Connect with an expert instantly via our website's live chat feature.
Address:
31113 N North Valley Pkwy Apt 2093 Phoenix Arizona 85085 United States
Whether you're setting up a home gym, a commercial fitness center, or anything in between, we’re here to help. Let us know how we can assist you on your fitness journey!
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify—the world’s leading commerce platform—to protect that trust with industry‑leading technology, independent certifications, and clear, customer‑first policies.
Last updated: May 1, 2025
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments, which is automatically activated for all major cards, Apple Pay, Google Pay, and PayPal the moment our store goes live—no third‑party gateways or extra logins needed.
PCI Level 1 Certification: Shopify is certified at the highest level of the Payment Card Industry Data Security Standard (PCI DSS), so every transaction meets rigorous global requirements.
Transport Layer Security (TLS): 256‑bit TLS encryption locks down data from your browser to our checkout, preventing eavesdropping or tampering.
Tokenization & Secure Storage: Card details are replaced by temporary tokens and stored in Shopify’s secure “vault,” never on our servers.
Two‑Factor Authentication (2FA): All internal My Fitness Outlet and Shopify staff logins require a second verification step—dramatically reducing the risk of unauthorized account access.
2 · Independent Certifications & Audits
Security promises are only as good as the audits behind them. Shopify undergoes multiple third‑party assessments each year, and My Fitness Outlet inherits that protection.
SOC 2 Type II & SOC 3: Annual audits verify robust controls for security, availability, and confidentiality.
Transparency Report: Shopify publishes bi‑annual data on legal information requests, underscoring its commitment to user privacy.
Continuous Monitoring: Automated systems and dedicated security teams guard against intrusions 24/7/365.
3 · Real‑Time Fraud Prevention Tools
Credit‑card fraud costs the ecommerce world billions each year. Here’s how we keep your order safe:
Fraud Analysis Engine: Machine‑learning models flag suspicious orders for manual review before they ship.
Dynamic 3D Secure: In markets where additional authentication is required, customers complete a quick extra verification step—no extra setup on your end.
Chargeback Protection: Eligible Shop Pay purchases are covered against fraudulent disputes—Shopify reimburses both the funds and the fee.
Custom Rules: Our team leverages Shopify Flow to automatically block high‑risk patterns while keeping checkout smooth for genuine customers.
4 · Privacy & Data Protection
Beyond payment details, we safeguard every piece of personal information you share.
GDPR & CCPA‑Ready: Shopify’s platform is built for global privacy compliance; we honor all data‑access and deletion requests. Please contact us at privacy@myfitnessoutlet.com to remove your data.
No Data Reselling—Ever: Your information stays between you, us, and the bank. We will never sell or lease it to third parties.
Secure Backups & Patching: Systems are continuously updated and backed up to ensure both stability and security.
5 · Your Safety Net
30‑Day Returns: If something isn’t right, send it back—no hoops.
Price‑Match Guarantee: Find a lower advertised price on the same item? We’ll match it.
U.S‑Based Support 7 days a week: Real humans who train on the same gear we sell—ready via chat, email, or phone.
Frequently Asked Questions
Do you store my credit‑card information?
No. Your card data is tokenized and stored securely by Shopify Payments, not on My Fitness Outlet or Shopify's servers.
What if my card is charged fraudulently?
Contact us immediately. Eligible Shop Pay purchases are protected under Shopify Protect, and most issuers offer zero‑liability policies.
Can I pay without saving any details?
Yes—choose Guest Checkout or pay with Apple Pay / Google Pay to avoid manual data entry.
Ready to upgrade your training gear? Shop with total confidence—our checkout is as tough as the equipment we sell.
STEPR Bionic Bike XL
$2,499.99
STEPR Bionic Bike XL
Struggling to find an air bike that actually meets your strength, size, and training style? The STEPR Bionic Bike XL solves that with its patented VPR™ adaptive resistance, giving you over 100 gear-like levels that scale instantly to your output. Whether you're rehabbing, building endurance, or going all-out in HIIT, its dual-action design and adjustable handles support total-body training that feels smooth, smart, and fully in your control. Built for serious effort and any fitness level, this is cardio that finally fits you.
About STEPR Bionic Bike XL
If you're serious about performance and want a smarter, tougher air bike, the STEPR Bionic Bike XL is built for you. Designed for all body types and all training levels, this dual-action bike adapts to your pace, power, and rehab or performance goals. With real-time adaptive VPR™ resistance, this is not just another fan bike — it’s the next evolution of air-powered cardio.
Crush Your Goals With Real-Time Adaptive Air Resistance
The STEPR Bionic Bike XL isn't just reactive — it’s predictive. With patented VPR™ technology, resistance automatically adjusts based on how hard you push or pull. No buttons. No motors. Just instant feedback and control. Whether you're starting your fitness journey or chasing your next personal record, the bike scales to your output in real time. Perfect for high-intensity sprints, upper-body rehab, or building strength endurance with low cadence power cycles.
Over 100 virtual gears for precise training control
No motors, no magnets – just pure scalable air resistance
Great for beginners, athletes, and everything in between
Train Upper or Lower Body—Or Both—With Dual-Action Design
Whether you're recovering, rehabbing, or rebuilding strength, the Bionic Bike XL gives you full flexibility. Use the handles for upper-body only workouts or push the pedals for leg-driven power. Combined, you get a brutal but efficient total-body burn. The bike’s biomechanics are optimized for tall or short users, so your movement stays smooth and powerful no matter your size.
Dual-position push-pull handles support all body types
Ultra-low starting resistance for upper-body-only rehab
Extreme top-end resistance for strength-focused athletes
Biomechanically sound movement patterns
Built Like a Tank for Maximum Performance and Longevity
When your workouts demand more, your gear can’t fail. The Bionic Bike XL is built on a commercial-grade frame that’s engineered to withstand years of high-output, high-resistance use. It’s designed to take the punishment of intense HIIT, sprints, and heavy-load sessions without compromising stability or feel. Whether you’re training in a garage or outfitting a facility, this bike is ready to go the distance.
Heavy-duty steel frame engineered for intense use
Handles high-resistance loads without flex or rattle
Backlit console with industry-standard performance metrics
Backed by commercial warranty (10-year frame, 3-year parts)
Quick Adjustments for a Perfect Fit Every Time
You shouldn’t waste time fiddling with your gear before training. The ratchet seat adjustment lets you dial in your position fast. Combined with the dual handlebar options, the Bionic Bike XL adapts to your height and posture, delivering a more efficient workout with less strain. From warm-up to cooldown, you’ll move better—and feel better doing it.
Fast seat height adjustment with ratchet mechanism
Handles positioned for ergonomic push-pull across all sizes
Low step-over height for easy access
Comfort-focused design supports long and short sessions
No Subscriptions. No Gimmicks. Just Smart, Scalable Training
With the Bionic Bike XL, your progress is driven by effort—not apps. The console displays clear, essential training metrics without locking you into a subscription. Focus on what matters: consistent output, measurable results, and real-world performance gains. Whether you’re timing intervals, tracking watts, or chasing RPMs, everything you need is right in front of you.
Backlit display shows speed, time, distance, watts, and RPMs
No required app or paid platform
Instant feedback keeps you in the zone
Designed for simplicity, accuracy, and ease of use
From First Ride to Max Effort—One Bike Does It All
The Bionic Bike XL isn't just for elite athletes. It’s made to serve everyone—from someone recovering from injury to high-level athletes pushing to the limit. With unmatched versatility, it replaces the need for multiple machines. Whether you're doing sled-push simulations, long endurance intervals, or arm-only recovery work, this bike rises to the occasion every single time.
Massive resistance range from ultra-light to extremely heavy
Perfect for rehab, performance training, or general fitness
Low cadence, high load options for strength endurance
Upper-body only training mode for rehab or focus work
STEPR Bionic Bike XL Specifications
Resistance System
Resistance Type: Patented VPR™ (Variable Pitch Resistance) Air System
Resistance Mechanism: Adaptive air-powered turbine with pitch-adjustable rotor
Resistance Levels: 100+ virtual gear levels
Resistance Response: Real-time dynamic adjustment based on user effort
Minimum Resistance: Exceptionally low for rehab and deconditioned users
Maximum Resistance: Heavy-load resistance for elite-level training
Motor/Magnet Use: None – pure scalable air resistance
Frame & Build
Frame Type: Heavy-duty commercial-grade steel
Frame Design: Engineered for biomechanical efficiency and sprint durability
Build Quality: Suitable for high-stress HIIT and max-load cycling
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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Any questions?
Search for your answer here
Do you offer a money‑back guarantee?
Yes. Try any product for 30 days. If it isn’t the perfect fit, return it in original condition for a full refund—no restocking fees. (Shipping fees apply only if the return isn’t due to our error or freight damage.)
Are your products covered by a warranty?
Absolutely. Every brand we carry comes with the manufacturer’s warranty—minimum 1 year, often longer on frames and motors. We’re an authorized dealer, so your warranty is 100 % valid. Need help with a claim? Our support team handles all paperwork for you.
Will you price‑match another store?
Yes. If you find an identical item in stock at a lower delivered price, send us the quote or link before you buy and we’ll match it. Our Price‑Match Guarantee protects you for 60 days after purchase as well.
Can I finance my order?
We partner with Shop Pay Installments to offer 0 % APR promos (on approved credit). Choose “Pay Monthly” at checkout to split the total into 3–24 equal payments—no hidden fees.
How long will my order take to arrive?
Processing: 1–3 business days. Transit: 3–14 business days for most U.S. addresses. Need a precise ETA or have a deadline? Chat with us and we’ll confirm stock and carrier schedules before you buy.
Can I change or cancel my order after checkout?
Yes—if it hasn’t shipped yet. Contact us within 12 hours (small parcels) or before the Bill of Lading is generated (freight) and we’ll adjust or cancel at no cost. Once an item is in transit, standard return terms apply.
Do you provide inside delivery or assembly?
Standard freight is curbside. If you’d like room‑of‑choice delivery, white‑glove setup, or haul‑away of packaging, let us know—these services can be scheduled for an added fee at checkout or any time before the shipment reaches your local terminal.
Do you give discounts on bulk or commercial orders?
Yes. Gyms, hotels, schools, PT clinics, and corporate wellness centers qualify for volume pricing, custom quotes, and flexible NET 30 terms. Contact our commercial team at sales@myfitnessoutlet.com.
What if I don't like it?
Snap photos/video, note “DAMAGED” on the driver’s receipt, and email help@myfitnessoutlet.com within 48 hours. We’ll overnight replacement parts or send a brand‑new unit if needed—zero hassle to you.
Still have questions? Chat with us live—our experts respond in under two minutes.
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