Need help choosing the right equipment, tracking an order, or starting a return? Our support team is here to make things easy—before you buy and long after your delivery.
Live Chat: Use the chat bubble in the bottom-right corner of our site (when available)
Hours: Monday - Friday, 9:00 AM - 5:00 PM PST
What can we help with?
Product Questions: Get help picking the right equipment for your space, goals, and budget.
Order Support: Shipping updates, tracking help, or delivery questions.
Returns & Cancellations: Email help@myfitnessoutlet.com with your order number and a quick summary.
Live Chat Assistance: Fast answers when agents are available.
Business Address
My Fitness Outlet LLC 2942 N 24th St Ste 115 Phoenix, Arizona 85016 US
We do our best to respond to all inquiries within 1 business day.
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify to protect that trust with industry-standard security, independent certifications, and clear, customer-first policies.
Last updated: Janurary 25th, 2026
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments and vetted third-party processors to accept major debit/credit cards and accelerated checkouts where available. We do not store full card numbers on our servers.
PCI DSS Level 1: Transactions are handled by providers certified to the highest PCI level.
TLS encryption: Our checkout uses modern TLS to protect data in transit.
Tokenization: Sensitive card data is replaced with secure tokens for authorization and refunds.
2 · Independent Certifications & Audits
Shopify undergoes regular third-party security and compliance assessments (e.g., PCI DSS). We inherit these controls through the platform’s managed checkout and infrastructure.
3 · Real-Time Fraud Prevention
Automated screening: Orders are evaluated for risk using fraud-analysis tools; suspicious orders may require manual review.
Additional verification: When required by issuers or regulations, extra authentication (e.g., 3-D Secure) may apply.
Dispute support: If you suspect unauthorized use, contact your card issuer and help@myfitnessoutlet.com; most issuers offer zero-liability protection. We’ll assist with documentation.
4 · Privacy & Data Protection
Your rights: We honor requests to access or delete personal data in accordance with applicable law. Email help@myfitnessoutlet.com.
No data reselling: We do not sell or lease your personal information.
Secure operations: Systems are regularly updated and monitored to help protect availability and integrity.
5 · Your Safety Net (Policies You Can Count On)
Shipping:
Free standard shipping on most U.S. orders. Upgraded Threshold/White Glove delivery may cost extra. Alaska, Hawaii, and U.S. territories (including Puerto Rico) may have added charges and/or longer transit times.
Returns:30 days from delivery (new only: unopened in original packaging / never used). Return shipping is the customer’s responsibility. A 10% restocking fee applies. No exchanges.
Support:Mon–Fri, 9am–5pm PST via phone, email, and live chat (when available).
6 · Crypto Payments (USDC on Base)
Where available through Shopify Payments, customers may be able to pay with USDC (a USD-pegged stablecoin) on the Base network using a supported crypto wallet. Availability and features can vary by region and Shopify eligibility.
Network requirement: Customers must have USDC on Base to complete checkout.
Operational differences: USDC payments may not support subscriptions, partial captures, post-purchase upsells, or disputes/chargebacks like card payments.
Refunds: If a refund is approved, it’s processed through Shopify Payments according to the payment method used and applicable rules.
Frequently Asked Questions
Do you store my credit-card information?
No. Payments are processed by Shopify Payments and its PCI-compliant processors using tokenization. My Fitness Outlet does not store full card numbers on our servers.
What if my card is charged fraudulently?
Contact your card issuer immediately and email us at help@myfitnessoutlet.com. We’ll help with documentation for your bank. Most issuers provide zero-liability protection for unauthorized charges.
Can I check out without saving details?
Yes. You can use guest checkout or an accelerated option (where available) to minimize manual entry.
Shop with confidence—our secure checkout and transparent policies are designed to protect you from click to delivery.
STEPR XL
$8,999.99 USD
STEPR XL
Struggling to find a stair climber that can handle serious intensity without compromising comfort or safety? The STEPR XL delivers with an industry-leading 9" step height, oversized tread surface, and speeds up to 190 steps per minute—built for HIIT, strength, and sustained endurance. Whether you choose the Classic LED console or immersive 27" touchscreen, both variants offer unmatched stability, safety, and versatility for every user. From elite gyms to dedicated home setups, this is stair climbing at its highest level.
About STEPR XL
The STEPR XL is the most advanced stair climber ever built, engineered for intense performance, maximum safety, and unmatched muscle engagement. With an industry-leading 9" step height and the largest surface area on the market, it delivers a true climbing experience that challenges your legs, heart, and lungs with every single step. Whether you're a beginner or a high-level athlete, this commercial-grade machine gives you the tools to train harder, climb stronger, and move better.
Massive 9" Floating Steps for Full Engagement
This isn’t your average stair machine. The STEPR XL’s 9-inch step height provides greater range of motion and more muscle recruitment with every rep. Combined with the wide 22" x 13" surface area, each step feels stable, natural, and powerful. Whether you're using it for interval training or steady-state conditioning, you’ll get more work done in less time—without compromising form or comfort.
Industry-high 9" step height for maximum muscle activation
Oversized step surface fits all foot sizes comfortably
Floating step design supports a natural climbing stride
Stable platform ideal for all levels of users
Train at Your Level—From Steady Climbs to Max Effort Sprints
The STEPR XL reaches speeds up to 190 steps per minute, giving you total control over your workout intensity. Whether you’re doing light cardio, functional training, or HIIT sprints, the machine adapts to your effort. The overbuilt frame and motor handle everything from daily use to high-output sessions in performance training environments.
Speed range from 30 to 190 SPM for versatile programming
Supports endurance, intervals, fat burn, and sprint work
Built for both commercial and elite home use
Max user weight of 450 lbs
Two Console Options—Choose Your Experience
Pick the setup that works for your style. The STEPR XL Classic includes a simple, intuitive LED console with preloaded programs, quick-start options, and real-time stats. Or step up to the XL+ model with a 27" HD touchscreen, featuring scenic routes, streaming apps, and guided classes. Both options offer Bluetooth connectivity and full metric tracking—without locking you into a subscription.
Classic LED Console: Quick-start, pre-programs, no distractions
XL+ Touchscreen: 27" HD rotating display with entertainment apps
Built-in heart rate tracking and Bluetooth audio
Workout metrics include time, steps, calories, floors, and heart rate
Built-In Safety Features to Keep You Focused
When you're training hard, safety is non-negotiable. The STEPR XL includes multiple emergency stops, auto user detection, and a laser safety system that responds in real time. Whether it’s for a high-traffic gym or your home, this machine is designed to protect while you push your limits.
Laser sensor safety stops
Automatic user weight detection for optimal resistance
Multiple emergency stop options
Sleep mode with PIN lockout for added control
Strength Integration and Hybrid Workout Compatibility
Beyond climbing, the STEPR XL features strength anchor points that let you connect resistance tools for hybrid workouts. Combine stepping with off-machine strength work for a full-body circuit. Pair with the STEPR app’s hybrid routines to get even more out of each session without switching equipment.
Anchor points for strength bands and resistance tools
Supports functional, off-machine workouts
Pairs with STEPR’s mobile app (*coming soon)
Ideal for group, solo, or hybrid training formats
STEPR XL Specifications
General
Equipment Type: Stair Climber
Best Use: Full Commercial Use
Frame Type: Welded Steel Frame with Molded Casing
Step Height: 9" Floating Steps
Step Area: 22" W x 13" D x 9" H
Speed Range: 30 – 190 Steps Per Minute (SPM)
Weight: 485 lbs
Max User Weight: 450 lbs
Electrical Requirements: Standard 110V outlet
Display & Consoles
STEPR XL Classic Console: LED Console
STEPR XL+ Console: 27" HD Touchscreen with 360° Swivel & Pivot
Programs
Classic: Free Step, Build Your Own Workouts, Pre-programmed Sessions
XL+: On-demand Classes, Guided Scenic Sessions, Streaming & Entertainment Apps
Workout Metrics
Metrics Tracked: Steps, Calories, Time, Floors, Heart Rate
Technology & Connectivity
Bluetooth: Enabled
Heart Rate Monitoring: Supported
Headphone Compatibility: Supported
USB Charging: USB-C built-in
Tablet/Phone Holder: Yes, multiple holders and wireless phone charger (XL+)
App Integration: STEPR App (coming soon), Entertainment apps (XL+ only): YouTube, Netflix, Spotify, Hulu, Prime Video
Audio
Built-in Audio: 2/4 Channel System
Convenience Features
Hydration: Oversized water bottle holder
Energy Saver Mode: Sleep mode with PIN code security
Setup Time: Quick 45-minute setup with manual or app-based instructions
Transport: Patent-pending integrated transport handles
Strength & Versatility
Anchor Points: Integrated for strength/resistance and off-machine training
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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