At My Fitness Outlet, we take pride in delivering exceptional customer service and ensuring you have all the support you need to make the best purchase for your fitness facility. You're never shopping alone—we're here to guide you every step of the way.
Talk to an Expert: Call us at (855) 512-6670 to speak directly with a knowledgeable representative. We are available from Mon-Fri 9am-5pm PST.
General Inquiries: Email us at help@myfitnessoutlet.com for product information or questions.
Returns or Cancellations: For assistance with returns or cancellations, email us at help@myfitnessoutlet.com
Live Chat: Connect with an expert instantly via our website's live chat feature.
Address:
31113 N North Valley Pkwy Apt 2093 Phoenix Arizona 85085 United States
Whether you're setting up a home gym, a commercial fitness center, or anything in between, we’re here to help. Let us know how we can assist you on your fitness journey!
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify—the world’s leading commerce platform—to protect that trust with industry‑leading technology, independent certifications, and clear, customer‑first policies.
Last updated: May 1, 2025
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments, which is automatically activated for all major cards, Apple Pay, Google Pay, and PayPal the moment our store goes live—no third‑party gateways or extra logins needed.
PCI Level 1 Certification: Shopify is certified at the highest level of the Payment Card Industry Data Security Standard (PCI DSS), so every transaction meets rigorous global requirements.
Transport Layer Security (TLS): 256‑bit TLS encryption locks down data from your browser to our checkout, preventing eavesdropping or tampering.
Tokenization & Secure Storage: Card details are replaced by temporary tokens and stored in Shopify’s secure “vault,” never on our servers.
Two‑Factor Authentication (2FA): All internal My Fitness Outlet and Shopify staff logins require a second verification step—dramatically reducing the risk of unauthorized account access.
2 · Independent Certifications & Audits
Security promises are only as good as the audits behind them. Shopify undergoes multiple third‑party assessments each year, and My Fitness Outlet inherits that protection.
SOC 2 Type II & SOC 3: Annual audits verify robust controls for security, availability, and confidentiality.
Transparency Report: Shopify publishes bi‑annual data on legal information requests, underscoring its commitment to user privacy.
Continuous Monitoring: Automated systems and dedicated security teams guard against intrusions 24/7/365.
3 · Real‑Time Fraud Prevention Tools
Credit‑card fraud costs the ecommerce world billions each year. Here’s how we keep your order safe:
Fraud Analysis Engine: Machine‑learning models flag suspicious orders for manual review before they ship.
Dynamic 3D Secure: In markets where additional authentication is required, customers complete a quick extra verification step—no extra setup on your end.
Chargeback Protection: Eligible Shop Pay purchases are covered against fraudulent disputes—Shopify reimburses both the funds and the fee.
Custom Rules: Our team leverages Shopify Flow to automatically block high‑risk patterns while keeping checkout smooth for genuine customers.
4 · Privacy & Data Protection
Beyond payment details, we safeguard every piece of personal information you share.
GDPR & CCPA‑Ready: Shopify’s platform is built for global privacy compliance; we honor all data‑access and deletion requests. Please contact us at privacy@myfitnessoutlet.com to remove your data.
No Data Reselling—Ever: Your information stays between you, us, and the bank. We will never sell or lease it to third parties.
Secure Backups & Patching: Systems are continuously updated and backed up to ensure both stability and security.
5 · Your Safety Net
30‑Day Returns: If something isn’t right, send it back—no hoops.
Price‑Match Guarantee: Find a lower advertised price on the same item? We’ll match it.
U.S‑Based Support 7 days a week: Real humans who train on the same gear we sell—ready via chat, email, or phone.
Frequently Asked Questions
Do you store my credit‑card information?
No. Your card data is tokenized and stored securely by Shopify Payments, not on My Fitness Outlet or Shopify's servers.
What if my card is charged fraudulently?
Contact us immediately. Eligible Shop Pay purchases are protected under Shopify Protect, and most issuers offer zero‑liability policies.
Can I pay without saving any details?
Yes—choose Guest Checkout or pay with Apple Pay / Google Pay to avoid manual data entry.
Ready to upgrade your training gear? Shop with total confidence—our checkout is as tough as the equipment we sell.
STEPR XL
$9,999.99
STEPR XL
Struggling to find a stair climber that can handle serious intensity without compromising comfort or safety? The STEPR XL delivers with an industry-leading 9" step height, oversized tread surface, and speeds up to 190 steps per minute—built for HIIT, strength, and sustained endurance. Whether you choose the Classic LED console or immersive 27" touchscreen, both variants offer unmatched stability, safety, and versatility for every user. From elite gyms to dedicated home setups, this is stair climbing at its highest level.
About STEPR XL
The STEPR XL is the most advanced stair climber ever built, engineered for intense performance, maximum safety, and unmatched muscle engagement. With an industry-leading 9" step height and the largest surface area on the market, it delivers a true climbing experience that challenges your legs, heart, and lungs with every single step. Whether you're a beginner or a high-level athlete, this commercial-grade machine gives you the tools to train harder, climb stronger, and move better.
Massive 9" Floating Steps for Full Engagement
This isn’t your average stair machine. The STEPR XL’s 9-inch step height provides greater range of motion and more muscle recruitment with every rep. Combined with the wide 22" x 13" surface area, each step feels stable, natural, and powerful. Whether you're using it for interval training or steady-state conditioning, you’ll get more work done in less time—without compromising form or comfort.
Industry-high 9" step height for maximum muscle activation
Oversized step surface fits all foot sizes comfortably
Floating step design supports a natural climbing stride
Stable platform ideal for all levels of users
Train at Your Level—From Steady Climbs to Max Effort Sprints
The STEPR XL reaches speeds up to 190 steps per minute, giving you total control over your workout intensity. Whether you’re doing light cardio, functional training, or HIIT sprints, the machine adapts to your effort. The overbuilt frame and motor handle everything from daily use to high-output sessions in performance training environments.
Speed range from 30 to 190 SPM for versatile programming
Supports endurance, intervals, fat burn, and sprint work
Built for both commercial and elite home use
Max user weight of 450 lbs
Two Console Options—Choose Your Experience
Pick the setup that works for your style. The STEPR XL Classic includes a simple, intuitive LED console with preloaded programs, quick-start options, and real-time stats. Or step up to the XL+ model with a 27" HD touchscreen, featuring scenic routes, streaming apps, and guided classes. Both options offer Bluetooth connectivity and full metric tracking—without locking you into a subscription.
Classic LED Console: Quick-start, pre-programs, no distractions
XL+ Touchscreen: 27" HD rotating display with entertainment apps
Built-in heart rate tracking and Bluetooth audio
Workout metrics include time, steps, calories, floors, and heart rate
Built-In Safety Features to Keep You Focused
When you're training hard, safety is non-negotiable. The STEPR XL includes multiple emergency stops, auto user detection, and a laser safety system that responds in real time. Whether it’s for a high-traffic gym or your home, this machine is designed to protect while you push your limits.
Laser sensor safety stops
Automatic user weight detection for optimal resistance
Multiple emergency stop options
Sleep mode with PIN lockout for added control
Strength Integration and Hybrid Workout Compatibility
Beyond climbing, the STEPR XL features strength anchor points that let you connect resistance tools for hybrid workouts. Combine stepping with off-machine strength work for a full-body circuit. Pair with the STEPR app’s hybrid routines to get even more out of each session without switching equipment.
Anchor points for strength bands and resistance tools
Supports functional, off-machine workouts
Pairs with STEPR’s mobile app (*coming soon)
Ideal for group, solo, or hybrid training formats
STEPR XL Specifications
General
Equipment Type: Stair Climber
Best Use: Full Commercial Use
Frame Type: Welded Steel Frame with Molded Casing
Step Height: 9" Floating Steps
Step Area: 22" W x 13" D x 9" H
Speed Range: 30 – 190 Steps Per Minute (SPM)
Weight: 485 lbs
Max User Weight: 450 lbs
Electrical Requirements: Standard 110V outlet
Display & Consoles
STEPR XL Classic Console: LED Console
STEPR XL+ Console: 27" HD Touchscreen with 360° Swivel & Pivot
Programs
Classic: Free Step, Build Your Own Workouts, Pre-programmed Sessions
XL+: On-demand Classes, Guided Scenic Sessions, Streaming & Entertainment Apps
Workout Metrics
Metrics Tracked: Steps, Calories, Time, Floors, Heart Rate
Technology & Connectivity
Bluetooth: Enabled
Heart Rate Monitoring: Supported
Headphone Compatibility: Supported
USB Charging: USB-C built-in
Tablet/Phone Holder: Yes, multiple holders and wireless phone charger (XL+)
App Integration: STEPR App (coming soon), Entertainment apps (XL+ only): YouTube, Netflix, Spotify, Hulu, Prime Video
Audio
Built-in Audio: 2/4 Channel System
Convenience Features
Hydration: Oversized water bottle holder
Energy Saver Mode: Sleep mode with PIN code security
Setup Time: Quick 45-minute setup with manual or app-based instructions
Transport: Patent-pending integrated transport handles
Strength & Versatility
Anchor Points: Integrated for strength/resistance and off-machine training
I love my Stepr! Honest review- this is not the stair mill at the gym that you are used to. That would never fit in my garage because I don’t have a 20ft ceiling. Because it is more compact the step height is less and I was concerned that I wouldn’t get the same sweat I am used to. Before I bought this I was walking on my treadmill at the highest incline for 30min but could not read or scroll on my phone to pass the time because of my head bobbing around. I am happy to say that I can do my Stepr for the same 30min at the same intensity, burn MORE calories and read or scroll instagram easily. LOVE this product!
M
M.H.
Great Space-Saving Stairmaster!
I love the STEPR because it works like a large scale commerical stairmaster without taking up nearly as much space. The safety turn off is great and its such a great addition to our gym.
M
M.R.
Amazing cardio machine! Quick and fast.
One of a kind machine- fast quick cardio
E
E.M.
Easy Assembly, Great for Goals!
Best decision to buy, convenient and easy to assemble start using right way. Has made it easy to stay committed to my goals.
D
D.B.
A lifesaver in tough times.
I bought this for my 16 year old daughter who has recently lost her mother and has turned to working out to help her cope with her loss she love it and uses it almost every day thank you for helping us through this hard time
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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Any questions?
Search for your answer here
Do you offer a money‑back guarantee?
Yes. Try any product for 30 days. If it isn’t the perfect fit, return it in original condition for a full refund—no restocking fees. (Shipping fees apply only if the return isn’t due to our error or freight damage.)
Are your products covered by a warranty?
Absolutely. Every brand we carry comes with the manufacturer’s warranty—minimum 1 year, often longer on frames and motors. We’re an authorized dealer, so your warranty is 100 % valid. Need help with a claim? Our support team handles all paperwork for you.
Will you price‑match another store?
Yes. If you find an identical item in stock at a lower delivered price, send us the quote or link before you buy and we’ll match it. Our Price‑Match Guarantee protects you for 60 days after purchase as well.
Can I finance my order?
We partner with Shop Pay Installments to offer 0 % APR promos (on approved credit). Choose “Pay Monthly” at checkout to split the total into 3–24 equal payments—no hidden fees.
How long will my order take to arrive?
Processing: 1–3 business days. Transit: 3–14 business days for most U.S. addresses. Need a precise ETA or have a deadline? Chat with us and we’ll confirm stock and carrier schedules before you buy.
Can I change or cancel my order after checkout?
Yes—if it hasn’t shipped yet. Contact us within 12 hours (small parcels) or before the Bill of Lading is generated (freight) and we’ll adjust or cancel at no cost. Once an item is in transit, standard return terms apply.
Do you provide inside delivery or assembly?
Standard freight is curbside. If you’d like room‑of‑choice delivery, white‑glove setup, or haul‑away of packaging, let us know—these services can be scheduled for an added fee at checkout or any time before the shipment reaches your local terminal.
Do you give discounts on bulk or commercial orders?
Yes. Gyms, hotels, schools, PT clinics, and corporate wellness centers qualify for volume pricing, custom quotes, and flexible NET 30 terms. Contact our commercial team at sales@myfitnessoutlet.com.
What if I don't like it?
Snap photos/video, note “DAMAGED” on the driver’s receipt, and email help@myfitnessoutlet.com within 48 hours. We’ll overnight replacement parts or send a brand‑new unit if needed—zero hassle to you.
Still have questions? Chat with us live—our experts respond in under two minutes.
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