Need help choosing the right equipment, tracking an order, or starting a return? Our support team is here to make things easy—before you buy and long after your delivery.
Live Chat: Use the chat bubble in the bottom-right corner of our site (when available)
Hours: Monday - Friday, 9:00 AM - 5:00 PM PST
What can we help with?
Product Questions: Get help picking the right equipment for your space, goals, and budget.
Order Support: Shipping updates, tracking help, or delivery questions.
Returns & Cancellations: Email help@myfitnessoutlet.com with your order number and a quick summary.
Live Chat Assistance: Fast answers when agents are available.
Business Address
My Fitness Outlet LLC 2942 N 24th St Ste 115 Phoenix, Arizona 85016 US
We do our best to respond to all inquiries within 1 business day.
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify to protect that trust with industry-standard security, independent certifications, and clear, customer-first policies.
Last updated: Janurary 25th, 2026
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments and vetted third-party processors to accept major debit/credit cards and accelerated checkouts where available. We do not store full card numbers on our servers.
PCI DSS Level 1: Transactions are handled by providers certified to the highest PCI level.
TLS encryption: Our checkout uses modern TLS to protect data in transit.
Tokenization: Sensitive card data is replaced with secure tokens for authorization and refunds.
2 · Independent Certifications & Audits
Shopify undergoes regular third-party security and compliance assessments (e.g., PCI DSS). We inherit these controls through the platform’s managed checkout and infrastructure.
3 · Real-Time Fraud Prevention
Automated screening: Orders are evaluated for risk using fraud-analysis tools; suspicious orders may require manual review.
Additional verification: When required by issuers or regulations, extra authentication (e.g., 3-D Secure) may apply.
Dispute support: If you suspect unauthorized use, contact your card issuer and help@myfitnessoutlet.com; most issuers offer zero-liability protection. We’ll assist with documentation.
4 · Privacy & Data Protection
Your rights: We honor requests to access or delete personal data in accordance with applicable law. Email help@myfitnessoutlet.com.
No data reselling: We do not sell or lease your personal information.
Secure operations: Systems are regularly updated and monitored to help protect availability and integrity.
5 · Your Safety Net (Policies You Can Count On)
Shipping:
Free standard shipping on most U.S. orders. Upgraded Threshold/White Glove delivery may cost extra. Alaska, Hawaii, and U.S. territories (including Puerto Rico) may have added charges and/or longer transit times.
Returns:30 days from delivery (new only: unopened in original packaging / never used). Return shipping is the customer’s responsibility. A 10% restocking fee applies. No exchanges.
Support:Mon–Fri, 9am–5pm PST via phone, email, and live chat (when available).
6 · Crypto Payments (USDC on Base)
Where available through Shopify Payments, customers may be able to pay with USDC (a USD-pegged stablecoin) on the Base network using a supported crypto wallet. Availability and features can vary by region and Shopify eligibility.
Network requirement: Customers must have USDC on Base to complete checkout.
Operational differences: USDC payments may not support subscriptions, partial captures, post-purchase upsells, or disputes/chargebacks like card payments.
Refunds: If a refund is approved, it’s processed through Shopify Payments according to the payment method used and applicable rules.
Frequently Asked Questions
Do you store my credit-card information?
No. Payments are processed by Shopify Payments and its PCI-compliant processors using tokenization. My Fitness Outlet does not store full card numbers on our servers.
What if my card is charged fraudulently?
Contact your card issuer immediately and email us at help@myfitnessoutlet.com. We’ll help with documentation for your bank. Most issuers provide zero-liability protection for unauthorized charges.
Can I check out without saving details?
Yes. You can use guest checkout or an accelerated option (where available) to minimize manual entry.
Shop with confidence—our secure checkout and transparent policies are designed to protect you from click to delivery.
STEPR All-In Tread XL
$9,999.99 USD
STEPR All-In Tread XL
Feel like your treadmill limits your training to just running? The STEPR All-In Tread XL is built to do it all—run, sled push, pull, ruck, and train for strength—with incline, speed, and resistance modes that adapt to you. Its oversized slat deck mimics real terrain while shock absorption reduces joint strain, giving you a more natural and powerful workout. Whether you're prepping for a race or grinding through loaded sprints, this is one machine that truly goes all in.
About STEPR All-In Tread XL
If you're serious about running, pushing your limits, and training smarter—not just harder—the STEPR All-In Tread XL is made for you. This treadmill isn’t just for running. With integrated sled push, sled pull, and manual ruck modes, it's a complete strength and conditioning platform in one commercial-grade machine. Whether you're training for a marathon, building raw power, or simulating outdoor terrain, this treadmill adapts to every goal with ease.
More Than a Treadmill—Train Strength, Speed, and Endurance
The All-In Tread XL is the only treadmill that gives you traditional running, strength-loaded sled work, and rucking—all on one platform. With incline capability up to 15% and speeds reaching 13.7 mph, you can simulate outdoor training conditions while dialing in your performance. Whether you're sprinting flats, pushing uphill, or pulling weight in reverse, this machine was made for full-body, high-performance training.
Run, sled push, sled pull, and manual ruck modes
Speeds up to 13.7 mph and incline up to 15%
Built for ultra-endurance, strength circuits, and HIIT
Massive 440 lb user capacity supports loaded training
Built for Runners—Real Road Feel on Every Stride
With a shock-absorbing slat belt and oversized deck, the All-In Tread XL delivers a running experience that closely mimics outdoor terrain. The surface cushions impact, reducing joint stress and letting you focus on form and rhythm. Whether you’re doing intervals or logging long miles, this treadmill supports every stride with stability and smooth feedback.
Premium slat deck absorbs impact for joint safety
Large 63" x 21.6" running area for natural stride mechanics
Quiet, low-friction design reduces distractions
Ideal for beginners to elite ultra-distance athletes
Adaptive Resistance Powered by Patented VPR™
Unlike traditional motorized resistance, the All-In Tread XL is equipped with STEPR’s VPR™ technology—offering over 100 levels of adaptive air resistance that responds instantly to your effort. Whether you're running, pushing, or pulling, VPR™ adjusts dynamically to match your output. No motors, no magnets—just pure, smooth, and scalable resistance that moves with you.
100+ levels of VPR™ air-based adaptive resistance
Switch between resistance zones in real time
Perfect for heavy sled work or overspeed running
Built for progression across all levels of fitness
Smart Console and Seamless App Connectivity
The built-in LCD console gives you the performance data you need—distance, incline, speed, calories, pulse, and more. It syncs with your favorite apps like Strava and Kino Maps, so you can train virtually and track every session. No subscriptions required, just accurate, real-time stats that keep you moving forward.
LCD display with key training metrics
Bluetooth-enabled for heart rate monitors and audio
Compatible with Strava, Kino Maps, and more
No memberships or subscriptions required
Built for Intensity, Designed for Simplicity
Despite its power, the All-In Tread XL is user-friendly. Setup is quick, and the treadmill plugs into a standard 110V outlet. The low-maintenance, brushless motor delivers smooth, efficient performance while supporting heavy daily use. Whether you’re training at home or managing a gym, this treadmill is ready to perform—every day.
3.0 HP brushless motor for efficient performance
Simple setup with standard 110V plug
Noise-reduction tech for quieter operation
Dual water bottle holders, wireless charger, and tablet rack
Delivery Options and Long-Term Support
Choose from multiple delivery options including curbside, threshold, room-of-choice, or full white-glove service. Every All-In Tread XL is protected by a 10-year frame warranty and extended coverage options through STEPR CARE+. From setup to long-term use, this treadmill is backed by real support and lasting performance.
Curbside, threshold, and in-room delivery options
White-glove service includes assembly and packaging removal
10-Year frame, 3-Year parts, 2-Year labor warranty included
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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