Need help choosing the right equipment, tracking an order, or starting a return? Our support team is here to make things easy—before you buy and long after your delivery.
Live Chat: Use the chat bubble in the bottom-right corner of our site (when available)
Hours: Monday - Friday, 9:00 AM - 5:00 PM PST
What can we help with?
Product Questions: Get help picking the right equipment for your space, goals, and budget.
Order Support: Shipping updates, tracking help, or delivery questions.
Returns & Cancellations: Email help@myfitnessoutlet.com with your order number and a quick summary.
Live Chat Assistance: Fast answers when agents are available.
Business Address
My Fitness Outlet LLC 2942 N 24th St Ste 115 Phoenix, Arizona 85016 US
We do our best to respond to all inquiries within 1 business day.
Your Security Is Our Priority
Every purchase is an act of trust. We partner with Shopify to protect that trust with industry-standard security, independent certifications, and clear, customer-first policies.
Last updated: Janurary 25th, 2026
1 · How We Process Payments Securely
My Fitness Outlet uses Shopify Payments and vetted third-party processors to accept major debit/credit cards and accelerated checkouts where available. We do not store full card numbers on our servers.
PCI DSS Level 1: Transactions are handled by providers certified to the highest PCI level.
TLS encryption: Our checkout uses modern TLS to protect data in transit.
Tokenization: Sensitive card data is replaced with secure tokens for authorization and refunds.
2 · Independent Certifications & Audits
Shopify undergoes regular third-party security and compliance assessments (e.g., PCI DSS). We inherit these controls through the platform’s managed checkout and infrastructure.
3 · Real-Time Fraud Prevention
Automated screening: Orders are evaluated for risk using fraud-analysis tools; suspicious orders may require manual review.
Additional verification: When required by issuers or regulations, extra authentication (e.g., 3-D Secure) may apply.
Dispute support: If you suspect unauthorized use, contact your card issuer and help@myfitnessoutlet.com; most issuers offer zero-liability protection. We’ll assist with documentation.
4 · Privacy & Data Protection
Your rights: We honor requests to access or delete personal data in accordance with applicable law. Email help@myfitnessoutlet.com.
No data reselling: We do not sell or lease your personal information.
Secure operations: Systems are regularly updated and monitored to help protect availability and integrity.
5 · Your Safety Net (Policies You Can Count On)
Shipping:
Free standard shipping on most U.S. orders. Upgraded Threshold/White Glove delivery may cost extra. Alaska, Hawaii, and U.S. territories (including Puerto Rico) may have added charges and/or longer transit times.
Returns:30 days from delivery (new only: unopened in original packaging / never used). Return shipping is the customer’s responsibility. A 10% restocking fee applies. No exchanges.
Support:Mon–Fri, 9am–5pm PST via phone, email, and live chat (when available).
6 · Crypto Payments (USDC on Base)
Where available through Shopify Payments, customers may be able to pay with USDC (a USD-pegged stablecoin) on the Base network using a supported crypto wallet. Availability and features can vary by region and Shopify eligibility.
Network requirement: Customers must have USDC on Base to complete checkout.
Operational differences: USDC payments may not support subscriptions, partial captures, post-purchase upsells, or disputes/chargebacks like card payments.
Refunds: If a refund is approved, it’s processed through Shopify Payments according to the payment method used and applicable rules.
Frequently Asked Questions
Do you store my credit-card information?
No. Payments are processed by Shopify Payments and its PCI-compliant processors using tokenization. My Fitness Outlet does not store full card numbers on our servers.
What if my card is charged fraudulently?
Contact your card issuer immediately and email us at help@myfitnessoutlet.com. We’ll help with documentation for your bank. Most issuers provide zero-liability protection for unauthorized charges.
Can I check out without saving details?
Yes. You can use guest checkout or an accelerated option (where available) to minimize manual entry.
Shop with confidence—our secure checkout and transparent policies are designed to protect you from click to delivery.
Power Plate my5
$5,995.00 USD
Power Plate my5
The Power Plate my5 is a whole-body vibration platform designed for low-stress exercise and rehabilitation. It utilizes Advanced Vibration Technology, moving at frequencies between 30-40Hz, to engage muscles in a consistent and controlled manner.
Power Plate my5 – Advanced Home Vibration Training System
Experience a breakthrough in low-impact exercise and rehabilitation with the Power Plate my5. Designed to boost bone density, burn calories, and enhance muscle recovery, this sleek and elegant vibration plate empowers you to reach your health and fitness goals in as little as 30 minutes a day, just three days a week.
Key Features & Benefits
Increase bone density and improve muscle strength
Burn more calories and fat quicker
Enhance muscle recovery and boost circulation
Improve flexibility and activate more muscle fibers
Customizable workouts with 3 frequency options (30-40Hz)
Larger plate surface with a handled column for superior stability during dynamic exercises
Pre-programmed quick start buttons for effortless workout design
Remote control operation for convenience
Robust platform supporting up to 300lbs for a safe, effective workout
Vibrates up to 50 times per second for accelerated training benefits
Detailed Overview
The Power Plate my5 sets the standard for home vibration training systems. By leveraging Advanced Vibration Technology and patented PrecisionWave™ Technology, it activates your muscles through tiny, rapid vibrations, effectively increasing blood flow, metabolic rate, and overall balance. Whether you’re aiming to tighten your skin, increase core strength, or simply improve your overall fitness, the my5 delivers a comprehensive workout that’s both efficient and low-impact.
This versatile machine is ideal for fitness enthusiasts, busy professionals, and those undergoing rehabilitation. With over 1,000 built-in workout programs and customizable frequency options, the Power Plate my5 adapts to any fitness level, making it easy for anyone to live life to their full potential.
Frequency Options: 3 options between 30-40Hz
Max Load Capacity: Up to 300lbs
Vibration Rate: Up to 50 vibrations per second
Console: Sturdy with a handled-column for stability
Workout Programs: Over 1,000 pre-programmed workouts
Control: Remote control for easy operation
How It Works & User Scenarios
The Power Plate my5 sends rapid micro-vibrations through your body, triggering natural muscle contractions that help you burn fat, improve circulation, and accelerate muscle recovery. Here are some ways you can incorporate the my5 into your routine:
Quick Fat-Burning Sessions: Engage in a 30-minute high-intensity workout three times a week to jumpstart your metabolism.
Rehabilitation & Recovery: Use low-impact vibration settings to boost circulation and reduce muscle soreness after intense workouts.
Strength & Flexibility Training: Combine the my5's dynamic vibration with resistance exercises using the built-in handles for a full-body workout.
Home Convenience: Its sleek design and user-friendly interface make it the perfect addition to any home gym.
Take your home workouts to the next level with the Power Plate my5. With one machine delivering endless benefits—from increased bone strength to improved circulation—it's time to embrace a revolutionary fitness solution.
Power Plate my5 Specifications
Features
Grade: Consumer
Color: Black – additional colors available upon request (additional fee with a 12 week lead time)
Time Selections: 30 / 60 seconds
Frequency: 30-40Hz with Pre-set Frequencies: 30, 35, 40Hz
Vibration Energy Output (amplitude): Low / High
Operation: User-friendly interactive display
PrecisionWave™ Technology: High-fidelity harmonic vibration system that provides uncompromising performance for unsurpassed results
Secondary timer and controls
Quick start programs
Technical
Machine Dimensions (W x D x H): 27in x 38.5in x 58in / 68cm x 98cm x 148cm
Platform Dimensions (W x D x H): 27in x 23in x 10in / 68cm x 59cm x 25cm
Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.
2. Processing
Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.
3. Packing & Labeling
Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.
4. Shipping & Tracking
As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.
5. Delivery
Small packages: arrive at your door with no signature required.
Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
6. Inspection, Support & Setup
Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.
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