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Garmin Forerunner 265

Garmin Forerunner 265

124 total reviews

Regular price $449.99
Sale price $449.99 Regular price

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Garmin Forerunner 265 smartwatch displaying metrics, featuring a turquoise strap and a round black face with digital readouts.

Garmin Forerunner 265

The Garmin Forerunner 265 is designed for anyone looking to elevate their fitness journey with precise tracking and insightful data. If you're seeking motivation, this watch provides tailored training insights, health monitoring, and a variety of activity profiles to fit your needs. With features like music storage, smart notifications, and Garmin Pay, it's perfect for those who want to stay connected while on the move. Experience a new level of performance tracking and convenience all from your wrist.

About Garmin Forerunner 265

The Garmin Forerunner 265 is a lightweight GPS running watch that helps you track key performance metrics. It monitors your distance, pace, speed, route, and even heart rate directly from your wrist. With built-in high-sensitivity GPS, it remains accurate in various environments, and it can store, analyze, and share your workout data through Garmin Connect.

Key Features

  • Morning Report: Summarizes recent sleep data, training status, and offers workout suggestions.
  • Training Insights: Features weekly suggested workouts, race widget planning, and HRV tracking for deeper wellness insights.
  • Over 30 Activity Profiles: Tracks running, cycling, swimming, and other fitness activities, including triathlon mode.
  • Music Storage: Stores 500+ songs, so you can listen phone-free during workouts.
  • Smart Notifications: Receives texts, calls, and other alerts when paired with your smartphone.
  • Garmin Pay™: Make contactless payments directly from the watch.
  • Live Tracking & Safety: Allows friends/family to track your location in real time and sends alerts in case of incidents.

Connectivity

This watch supports Wi-Fi, ANT+, and Bluetooth connections for syncing, sharing data, and integrating with third-party apps. It can automatically upload workout information to Garmin Connect and other compatible fitness-tracking apps (like Strava).

Running & Fitness Metrics

  • GPS Speed and Distance: Accurately measures how far and how fast you go.
  • Run Power: Estimates the force you exert while running.
  • VO2 Max: Estimates your cardiovascular fitness level.
  • Recovery Advisor: Guides you on how long to rest after intense workouts.
  • Race Predictor: Projects potential finish times based on current fitness.

Activity Tracking

Track steps, calories burned, and overall progress across more than 20 profiles (including specialized modes for triathlon, swimming, and cycling). The watch’s built-in accelerometer also captures indoor activities like running on a treadmill.

Health Monitoring

  • Wrist-based Heart Rate: Optical heart rate sensor measures your pulse 24/7.
  • Pulse Ox: Checks your blood oxygen saturation to evaluate how your body is acclimating to various altitudes.
  • HRV Status: Monitors heart rate variability trends during sleep.
  • Sleep Tracking: Automatically evaluates sleep stages and quality.
  • Body Battery™: Estimates your overall energy reserves to help plan workouts and rest.

Other Specifications

  • Water Resistance: 5 ATM (safe up to 50 meters).
  • Battery Life: Up to 13 days in smartwatch mode or 20 hours in GPS-only mode.
  • Display: 1.3" color AMOLED touchscreen (416 x 416 pixels) with Gorilla Glass 3 lens.
  • Case Size: Approximately 46mm in diameter, fits wrists from 5.3" to 8.1".
  • Weight: 1.38 oz (about 39 grams).
  • Memory: 8 GB capacity for music, workouts, and settings.

Physical Design and Dimensions

The watch case is 46mm in diameter and made of fiber-reinforced polymer with a Corning Gorilla Glass 3 lens. It comes with a 22mm Quick Release silicone strap that fits wrists measuring 5.31" to 8.07" (135-205mm). A separate Forerunner 265S model caters to smaller wrists (4.53" to 7.01").

Water Resistance and Durability

With a 5 ATM rating, you can wear this watch in the rain, shower, or pool without worry. It’s also designed to operate between -4° and 122°F.

AMOLED Touchscreen Interface

The 1.3" full-color AMOLED screen offers vibrant visuals and responsive touch controls. You can tap or swipe to navigate menus, and also use five dedicated buttons (Light, Up, Down, Start/Stop, and Back).

Music Storage and Playback

The watch can hold up to 8 GB of data, including your personal music files (MP3 or M4A) and performance metrics. You can download songs directly to the device for phone-free listening or control music from your smartphone.

GPS and Multi-Band Support

A high-sensitivity GPS receiver locks onto satellites accurately even near buildings or under trees. You can use GPS alone, or combine it with GLONASS or Galileo for superior tracking in more challenging environments.

Heart Rate Monitoring

An optical sensor on the rear of the watch checks your heart rate in real time and can send alerts when you exceed or dip below specific thresholds. It also supports ANT+ devices, including optional chest straps like the HRM-Pro Plus.

Heart Rate Zones

The watch helps you train within certain HR zones expressed as percentages of your maximum heart rate. Working in different zones delivers specific benefits, from base endurance to improving speed and power.

Pulse Oximeter

A wrist-based sensor estimates blood oxygen saturation (SpO2). It can run spot checks or offer continuous monitoring — especially useful when sleeping or adapting to higher elevations.

Rechargeable Battery

  • Smartwatch Mode: Up to 13 days.
  • GPS-only Tracking: Up to 20 hours.
  • Music Playback with GPS: Up to 7 hours in GPS-only, up to 6 hours in Multi-Band mode.

It takes around 2 hours to fully charge from empty. A USB-C charging cable is included.

Wireless Sensor Compatibility

Compatible with ANT+ or Bluetooth sensors, such as chest heart rate straps, bike speed/cadence sensors, Running Dynamics pods, Varia rearview radar, and more. You can also connect Bluetooth headphones for wireless audio.

User Profiles and Personalization

Input details like maximum heart rate, gender, age, height, and weight for accurate metrics. The watch can automatically adjust heart rate zones or let you set them manually. You can also install custom watch faces and apps from Garmin’s Connect IQ store.

Activities and Indoor/Outdoor Tracking

Choose from over 30 built-in activity modes. The watch automatically enables GPS for outdoor sessions and uses the internal accelerometer to gauge pace for indoor workouts. Triathletes can track transitions between swim, bike, and run in one unified session.

Move Alerts

If you’ve been inactive for too long, the Forerunner 265 will remind you to get up and move. After a few minutes of activity, the alert resets.

Health Stats Widget

Monitor your heart rate, stress level, and Body Battery™ at a glance. The watch can also perform a quick test to determine stress levels (1 to 100). If your stress level is high, it can guide you through relaxation exercises.

Women's Health Tracking

Log menstrual cycle details, ovulation phases, pregnancy updates, and related data. Track emotional and physical symptoms, sex drive, and overall wellness directly on the watch, or within Garmin Connect.

Auto Lap and Auto Pause

Auto Lap marks each mile or kilometer, helping you compare performance across different segments. Auto Pause stops the timer if you’re stopped or moving slowly, then resumes when you pick up the pace again.

Sleep Monitoring

Wearing the watch overnight captures sleep duration and stages, helping you understand sleep quality. The watch can also generate a Morning Report to review sleep stats and overnight HRV data.

Garmin Connect

Sync your data with Garmin Connect to get detailed analytics, earn badges, and share your activities on social media or with friends. Garmin Connect is available for iOS, Android, Windows, and Mac.

Garmin Coach

Enjoy personalized training plans from expert coaches. Select your fitness goal, and the watch guides you through daily activities, adapting the plan based on your progress.

Garmin Pay

Pay for purchases on the go without your phone or wallet. Tap your wrist at compatible terminals to handle quick transactions securely and privately.

Bluetooth Connected Features

Pair with your smartphone to receive calls, texts, app alerts, weather updates, and social media notifications. You can also find your phone or watch if either goes missing.

Basic Watch Functions

When not training, the watch serves as a standard timepiece with day/date info, alarms, and customizable watch faces. You can choose between 12-hour or 24-hour time formats, and the watch automatically updates time and date via GPS.

Garmin Forerunner 265 Specifications

  • Display: 1.3” Colorful AMOLED Display
  • Battery Life (GPS Mode): Up to 20 hours
  • Advanced Training Metrics and Recovery Insights: Provided
  • SATIQ™ and Multi-Band GPS: Enabled
  • Touchscreen and Buttons: Yes
  • Music on Your Wrist: Yes
  • Morning Report: Receive an overview of your sleep and training outlook upon waking – including HRV status and weather, with customizable options.
  • Garmin Coach: Personalized training plans for running, cycling, or strength workouts via the Garmin Connect™ app.
  • Daily Suggested Workouts: Workouts tailored specifically for you that adapt based on your performance and recovery.
  • Training Readiness: A readiness score based on sleep quality, recovery, training load, and more.
  • Training Status: Insight into your overall effort – indicating if you’re training productively, peaking, or strained.
  • HRV Status: Detailed heart rate variability insights during sleep provided by Firstbeat Analytics™ technology.
  • Recovery Time: Estimate of how long you need to recover before your next high-effort workout.
  • Courses: Create or find courses via the Garmin Connect™ app or sync from third-party platforms.
  • Sleep Coach: Personalized sleep score, stage tracking, and coaching to help improve sleep quality.
  • Body Battery™ Energy Monitoring: Monitor your energy levels throughout the day with insights on sleep, activity, and stress.
  • Nap Detection: Automatically track or log naps along with recommended duration.
  • Race Predictor: Estimate your potential pace for races from 5K up to a marathon.
  • Women’s Health Tracking: Log your menstrual cycle or pregnancy with tailored exercise and nutrition education.
  • Wrist-Based Running Dynamics:Measures cadence, stride length, ground contact time, and more.
  • Wrist-Based Heart Rate: Constant heart rate sampling to gauge workout intensity.
  • Acute Load: Compare recent training load against optimal ranges.
  • Training Effect: Understand how your workouts impact endurance, speed, and power.
  • Performance Condition: Real-time assessment of your pace and heart rate during runs.
  • VO2 Max: Track your current fitness level over time.
  • Intensity Minutes: Record moderate and vigorous activity minutes.
  • Health Snapshot: 2-minute session to log key health stats for sharing with your healthcare provider.
  • Stress Tracking: Monitor if your day is calm, balanced, or stressful.
  • Pulse Ox Sensor: Track blood oxygen saturation while awake or asleep.
  • Audio Prompts: Receive real-time alerts and guided workout prompts.
  • Cross Training: Preloaded HIIT, strength, cardio, yoga, and Pilates workouts.
  • Wrist-Based Running Power: Measure the power you apply during runs to manage effort.
  • SATIQ™ Technology and Multi-Band GPS: Superior positioning accuracy with optimized battery life.
  • PACEPRO™ Feature: GPS-based pace guidance to help plan your race-day strategy.
  • Built-In Sports Apps: Access 30+ activities, including cycling, open-water swimming, and strength training.
  • Track Running: Record accurate lap distances using a database of over 10,000 global tracks.
  • Triathlon and Multisport Profiles: Automatically switch between sports for triathlons, duathlons, brick workouts, and swimruns.
  • Music: Download songs and playlists from Spotify, Deezer, Amazon Music, or YouTube® Music for phone-free listening (subscription may be required).
  • Safety and Tracking: Automatic incident detection and live location sharing in case of emergencies.
  • Garmin Pay™ Contactless Payments: Make secure payments with supported providers.
  • Smart Notifications: Receive emails, texts, and alerts when paired with your smartphone.
  • LiveTrack: Share your real-time location with friends and family.
  • Garmin Connect App: Access and analyze your health and fitness data.
  • Connect IQ™ Store: Customize your watch with additional apps, watch faces, and data fields.
  • Garmin Share: Easily share saved locations, courses, and workouts with compatible devices.
  • Sleep score and insights: Available
  • Battery life (smartwatch mode): Up to 13 days
  • Daily suggested workouts: Yes (7 days)
  • Pulse Ox blood oxygen: Yes (spot-check, with optional all-day acclimation and during sleep)
  • Garmin Pay™: Supported
  • Multi-band GPS: Enabled
  • Music storage: Available
  • Training readiness: Provided
  • Training status: Yes (improved)
  • Display type: AMOLED (with optional always-on mode)
  • Touchscreen: Yes
  • Water rating: 5 ATM
  • Strap material: Silicone
  • Lens Material: Corning® Gorilla® Glass 3
  • Bezel Material: Fiber-reinforced polymer
  • Quick Release bands: Yes (22 mm, Industry standard)
  • Physical size: 46.1 x 46.1 x 12.9 mm
  • Fits wrists with a circumference: 135-205 mm
  • Weight: 47 g
  • Display Size: 1.3" (32.5 mm) diameter
  • Display resolution: 416 x 416 pixels
  • Color display: Yes
  • Large font option: Available
  • Battery type: Lithium ion
  • Battery life details:
  • Smartwatch mode: Up to 13 days
  • GPS-Only GNSS mode: Up to 20 hours
  • SatIQ (AutoSelect) GNSS mode: Up to 16 hours
  • All-Systems GNSS mode + Multi-Band: Up to 14 hours
  • GPS-Only GNSS mode with music: Up to 7 hours
  • SatIQ (AutoSelect) GNSS mode with music: Up to 6.5 hours
  • All-Systems GNSS mode + Multi-Band with music: Up to 6 hours
  • Charging method: Garmin proprietary plug charger
  • Memory/History: 8 GB

Clock Features

  • Time/date: Yes
  • GPS Time Sync: Yes
  • Automatic daylight saving time: Yes
  • Alarm clock: Yes
  • Timer: Yes
  • Stopwatch: Yes
  • Sunrise/sunset times: Yes

Health & Wellness Monitoring

  • Wrist-based heart rate (constant, every second): Yes
  • Daily resting heart rate: Yes
  • Abnormal heart rate alerts: Yes (high and low)
  • Respiration rate (24x7): Yes
  • Fitness age: Available
  • Body Battery™ energy monitor: Yes
  • All-day stress: Yes
  • Relaxation reminders: Yes
  • Relaxation breathing timer: Yes
  • Meditation: Yes
  • Breathwork: Yes
  • Sleep: Yes (advanced)
  • Sleep coach: Available
  • Nap detection: Yes
  • Hydration: Yes (via Garmin Connect™ and optional Connect IQ™ widget)
  • Women's health: Yes (via Garmin Connect™ and optional Connect IQ™ widget)
  • Health snapshot: Available

Sensors

  • GPS: Yes
  • GLONASS: Yes
  • Galileo: Yes
  • SatIQ™ Technology: Yes
  • Garmin Elevate™ wrist heart rate monitor: Yes
  • Pulse Ox Blood Oxygen Saturation Monitor: Yes
  • Barometric altimeter: Yes
  • Compass: Yes
  • Gyroscope: Yes
  • Accelerometer: Yes
  • Thermometer: Yes
  • Ambient light sensor: Yes

Daily Smart Features

  • Connectivity: Bluetooth®, ANT+®, Wi-Fi®
  • Connect IQ™ (downloadable watch faces, data fields, widgets and apps): Yes
  • On-device Connect IQ™ Store: Yes
  • Smart Notifications: Yes
  • Text response/reject phone call with text (Android™ only): Yes
  • View images from notifications on watch (Android™ only): Yes
  • Morning report: Yes
  • Calendar: Yes
  • Weather forecasts: Yes
  • Realtime settings sync with Garmin Connect™ mobile: Yes
  • Battery saver (customizable low power watch): Yes
  • Controls smartphone music: Yes
  • Plays and controls watch music: Yes
  • Find My Phone: Yes
  • Find My Watch: Yes
  • Find My Phone during GPS activity: Yes
  • Compatible with Garmin Messenger app: Yes
  • VIRB® Remote: Yes
  • Smart trainer control: Yes
  • Pairs with Garmin Connect™ Mobile: Yes
  • Smartphone compatibility: iPhone®, Android™
  • Stocks: Yes (optional Connect IQ app)
  • Red shift mode: Yes
  • Garmin Share: Yes

Activity Profiles

  • Gym: Strength, HIIT, Cardio, Elliptical Training, Stair Stepping, Floor Climbing, Indoor Rowing, Jump Roping
  • Multisport: Triathlon
  • Wellness: Walking, Pilates, Yoga, Indoor Walking
  • Indoor running: Treadmill Running, Indoor Track Running, Virtual Running
  • Outdoor running: Running, Outdoor Track Running, Trail Running, Ultra Running
  • Outdoor recreation: Hiking, Bouldering, Archery
  • Cycling: Biking, Mountain Biking, eBiking, eMountain Biking, Indoor Biking
  • Swim: Pool Swimming, Open Water Swimming
  • On the Water: Stand Up Paddleboarding, Rowing
  • Racket sports: Tennis, Pickleball, Badminton, Squash, Table Tennis, Padel, Platform Tennis, Racquetball
  • Snow & winter: Skiing, Snowboarding, XC Classic Skiing
  • Team sports: Basketball, Volleyball, Field Hockey, Ice Hockey, Football/Soccer, American Football, Lacrosse, Rugby, Ultimate Disc, Cricket, Softball, Baseball
  • In the ring: Boxing, Mixed Martial Arts
  • Other activity profiles: Inline skating

Safety and Tracking Features

  • Incident Detection during select activities: Yes
  • Incident detection alert on phone for wearables: Yes
  • Assistance: Yes
  • LiveTrack: Yes
  • Live Event Sharing: Android™ Only

Activity Tracking Features

  • Step counter: Yes
  • Move alerts (displays on device after a period of inactivity): Yes
  • Auto goal (learns your activity level and assigns a daily step goal): Yes
  • Calories burned: Yes
  • Floors climbed: Yes
  • Distance traveled: Yes
  • Intensity minutes: Yes
  • TrueUp™: Yes
  • Move IQ™: Yes
  • Garmin Connect™ Challenges app: Yes (optional Connect IQ app)

Gym & Fitness Equipment

  • Cardio workouts: Yes
  • Strength workouts: Yes
  • HIIT workouts: Yes
  • Yoga workouts: Yes
  • Pilates workouts: Yes
  • On-screen workout animations: Yes
  • On-screen workout muscle maps: Yes
  • Automatic rep counting: Yes

Training, Planning and Analysis Features

  • Customizable data pages: Yes
  • Downloadable training plans: Yes
  • Course guidance: Yes
  • HR zones: Yes
  • HR alerts: Yes
  • HR calories: Yes
  • % HR max: Yes
  • % HRR: Yes
  • Recovery time: Yes
  • Auto max HR: Yes
  • Race glance/widget: Yes
  • HRV status: Yes
  • HR broadcast (over ANT+®): Yes
  • Respiration rate (during exercise): Yes (with compatible accessory)
  • GPS speed and distance: Yes
  • Customizable activity profiles: Yes
  • Auto Pause®: Yes
  • Interval training: Yes
  • Improved interval: Yes (includes open repeats, intervals data page, rest screen and auto detection)
  • Advanced workouts: Yes
  • HRM running pace and distance: Yes
  • Auto Lap®: Yes
  • Manual lap: Yes
  • Rest timer: Yes
  • Configurable lap alerts: Yes
  • VO2 Max (Run): Yes
  • VO2 Max (Trail Run): Yes
  • Load ratio: Yes
  • Training load: Yes
  • Training load focus: Yes
  • Training effect: Yes
  • Training effect (anaerobic): Yes
  • Primary benefit (Training Effect labels): Yes
  • Improved recovery time: Yes
  • Custom alerts: Yes
  • Audio prompts: Yes
  • Multisport auto transition: Yes
  • Finish time: Yes
  • Virtual Partner: Yes
  • Race an Activity: Yes
  • Auto multisport activities: Yes
  • Manual multisport activities: Yes
  • Touch and/or button lock: Yes
  • Hot keys: Yes
  • Auto scroll: Yes
  • Activity history on watch: Yes
  • Physio TrueUp: Yes
  • Unified training status: Yes

Running Features

  • GPS-based distance, time and pace: Yes
  • Running dynamics: Yes
  • Vertical oscillation and ratio: Yes
  • Ground contact time and balance: Yes (with compatible accessory)
  • Stride length (real time): Yes
  • Cadence (real-time steps per minute): Yes
  • Running power: Yes
  • Grade-adjusted pace: Yes
  • Performance condition: Yes
  • Lactate threshold: Yes (with compatible accessory)
  • PacePro™ Pacing Strategies: Yes
  • Run workouts: Yes
  • Trail run auto climb: Yes
  • Race predictor: Yes
  • Course- and weather-specific race predictor: Yes
  • Foot pod capable: Yes
  • Run/Walk/Stand detection: Yes

Outdoor Recreation

  • Point-to-point navigation: Yes
  • Bread crumb trail in real time: Yes
  • Back to start: Yes
  • TracBack®: Yes
  • UltraTrac mode: Yes
  • Up Ahead: Yes
  • Elevation profile: Yes
  • Distance to destination: Yes
  • Barometric trend indicator with Storm Alert: Yes
  • Vertical speed: Yes
  • Total ascent/descent: Yes
  • Rest Timer (Ultra Run only): Yes
  • Auto rest: Yes
  • Future elevation plot: Yes
  • Area calculation: Yes (via Connect IQ™)
  • Fish forecast: Yes (via Connect IQ™)
  • Projected waypoint: Yes
  • Sun and moon information: Sunrise/sunset

Cycling Features

  • Courses: Yes
  • Bike lap and lap maximum power (with power sensor): Yes
  • Race an activity: Yes
  • Alerts (for time, distance, heart rate, calories): Yes
  • Power curve and % FTP workouts: Yes
  • Compatible with Vector™ and Rally™ (power meters): Yes
  • Compatible with Varia Vision™ (head-mounted display): Yes
  • Compatible with Varia™ radar (rear-facing radar): Yes
  • Compatible with Varia™ lights: Yes
  • Speed and cadence sensor support: Yes (with sensor)
  • Power meter compatible: Yes

Swimming Features

  • Open-water swim metrics: Yes (distance, pace, stroke count/rate, stroke distance, swim efficiency (SWOLF), calories)
  • Pool swim metrics: Yes (lengths, distance, pace, stroke count, swim efficiency (SWOLF), calories)
  • Stroke type detection: Yes (freestyle, backstroke, breaststroke, butterfly – pool swim only)
  • Drill logging: Yes (pool swim only)
  • Basic rest timer (starting from 0): Yes (pool swim only)
  • "Repeat on" rest timer: Yes (pool swim only)
  • Auto rest: Yes (pool swim only)
  • Time and distance alerts: Yes
  • Pacing alerts: Yes (pool swim only)
  • Countdown start: Yes (pool swim only)
  • Pool swim workouts: Yes
  • Critical swim speed: Yes
  • Underwater wrist-based heart rate: Yes
  • Heart rate from external HRM: Yes (with HRM-Swim, HRM-Pro or HRM-Pro Plus)

Kid Activity Tracking Features

  • Toe-to-Toe™ Challenges app: Yes (optional Connect IQ™ Toe-to-Toe™ Challenges app)

  • Garmin Forerunner 265 GPS running watch
  • 22mm Quick Release silicone strap (fits wrists from 5.31" to 8.07")
  • USB-C charging cable
  • User manual and quick start guide

Customer Reviews

Based on 124 reviews
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P
P.T.M.
Fast Delivery, Perfect Fit, Easy to Use

Came right away great fit easy to use.

r
r.
Garmin 265: Best Choice for Features and Value

This model is a solid choice. My first choice for an update to my Forerunner 35 (still functional and a great watch) was a more expensive model. The display was completely illegible. Returned it. Then I tried going low end: the 165. A faulty accelerometer had that watch not waking up. So back it went. Now the 265: winner winner chicken dinner. A bright Amoled display and a better accelerometer. Yes it’s an amazingly complex menu. But once you get it, you get it. Things I didn’t know I needed: automatically tracking my walk/run segments yet tracking it as a “run.” The watch did exactly what I wanted without my knowing it was possible. Sleep insights: the watch is making solid recommendations for improving my life through sleep. A coach in my ear while listening to Apple Music has me staying aerobic. The form fit is nice too. The body of the 165 was like something out of a Cracker Jack box. The 265 has metal buttons and a cool solid feel to the strap and body. Rolex on my left wrist, Garmin on my right. I struggled for so long and I’ve finally ended up with the perfect pick. Save yourself time and money and go with the 265. I’m going 5 stars even though it did not come with a USB C power block to charge the watch. Come on Garmin how much could it cost? Upon reflection I guess it allows the watch to be sold internationally without including it. Also I won’t ding you for the short little power cord. Come on Garmin stop being so damn cheap.

S
S.
Outstanding Battery Life! Highly Recommended

Battery life is amazing!

Y
Y.
Lightweight, Feature-Rich Workout Watch with Long Battery

Love this watch. It’s very lightweight. Easy to use, and has many great features to track your work out. Battery live is very long which is a plays. I’ve had mine for several years and still love it.

D
D.
Excellent Battery Life; Very Happy with Purchase

Very happy with this! Great battery life

Shipping & Delivery

  • 1. Order Confirmation

    Right after checkout you receive an email summarizing your purchase, billing & shipping details, and order number. Keep this message handy—it’s your receipt and first reference point.

  • 2. Processing

    Our team verifies payment, allocates stock, and preps the paperwork. If anything stalls (e.g., back‑order), we’ll reach out by phone or email with options.

  • 3. Packing & Labeling

    Products are securely boxed or palletized, then matched with the best carrier: small parcels go UPS/FedEx/USPS; bulky items ride LTL freight. Lead‑time estimates live on every product page.

  • 4. Shipping & Tracking

    As soon as your label prints, you’ll get a “Shipment on the way” email with tracking and a Bill of Lading (for freight). Follow the link to watch each scan in real time.

  • 5. Delivery

    • Small packages: arrive at your door with no signature required.
    • Freight: the local terminal calls to book a curbside appointment. Be present to sign, inspect, and note any damage before the driver leaves.
  • 6. Inspection, Support & Setup

    Open every box within 2‑3 days. If parts are missing or damaged, snap photos/video and email help@myfitnessoutlet.com—we’ll fast‑track replacements. Need assembly? Confirm your service date or tackle setup yourself.

1 of 6

Do you offer a money‑back guarantee?

Yes. Try any product for 30 days. If it isn’t the perfect fit, return it in original condition for a full refund—no restocking fees. (Shipping fees apply only if the return isn’t due to our error or freight damage.)

Are your products covered by a warranty?

Absolutely. Every brand we carry comes with the manufacturer’s warranty—minimum 1 year, often longer on frames and motors. We’re an authorized dealer, so your warranty is 100 % valid. Need help with a claim? Our support team handles all paperwork for you.

Will you price‑match another store?

Yes. If you find an identical item in stock at a lower delivered price, send us the quote or link before you buy and we’ll match it. Our Price‑Match Guarantee protects you for 60 days after purchase as well.

Can I finance my order?

We partner with Shop Pay Installments to offer 0 % APR promos (on approved credit). Choose “Pay Monthly” at checkout to split the total into 3–24 equal payments—no hidden fees.

How long will my order take to arrive?

Processing: 1–3 business days. Transit: 3–14 business days for most U.S. addresses.
Need a precise ETA or have a deadline? Chat with us and we’ll confirm stock and carrier schedules before you buy.

Can I change or cancel my order after checkout?

Yes—if it hasn’t shipped yet. Contact us within 12 hours (small parcels) or before the Bill of Lading is generated (freight) and we’ll adjust or cancel at no cost. Once an item is in transit, standard return terms apply.

Do you provide inside delivery or assembly?

Standard freight is curbside. If you’d like room‑of‑choice delivery, white‑glove setup, or haul‑away of packaging, let us know—these services can be scheduled for an added fee at checkout or any time before the shipment reaches your local terminal.

Do you give discounts on bulk or commercial orders?

Yes. Gyms, hotels, schools, PT clinics, and corporate wellness centers qualify for volume pricing, custom quotes, and flexible NET 30 terms. Contact our commercial team at sales@myfitnessoutlet.com.

What if I don't like it?

Snap photos/video, note “DAMAGED” on the driver’s receipt, and email help@myfitnessoutlet.com within 48 hours. We’ll overnight replacement parts or send a brand‑new unit if needed—zero hassle to you.


Still have questions? Chat with us live—our experts respond in under two minutes.