No problem—start a return within 30 days of delivery. Items must be new, unused, unassembled, and in original packaging. There are no restocking fees; return shipping is the customer’s responsibility. Email help@myfitnessoutlet.com to begin.
Damaged or defective on arrival? Please inspect your delivery upon receipt. For freight/LTL, note any visible damage on the BOL before signing and take photos/video. For parcel shipments, report visible damage within 7 days. We’ll first work with the manufacturer to provide replacement parts; if the issue cannot be resolved, you may return or exchange the item within 30 days under this policy.