The Cold Life Warranty

12-Month Limited Warranty & Liability Waiver Summary

Limited Warranty Coverage

  • Coverage Period: One (1) year from date of first retail purchase.
  • Remedy: At The Cold Life’s discretion, defective product or parts will be repaired or replaced.

This warranty excludes damage from abuse, accident, misuse, improper electrical power, inadequate water chemistry, freezing, neglect, or unauthorized repair. Minor blemishes inherent to handmade production are not considered defects.

Component Coverage

  • Chiller: 1-year limited warranty.
  • Filter & Consumables: Not covered.
  • Plumbing parts (hoses, fittings, O-rings) covered only when installed by an authorized technician.

Warranty Exclusions

  • Alteration, abuse, neglect, misuse, or improper maintenance
  • Harsh cleaning agents or non-genuine parts
  • Cosmetic damage, outdoor weathering, freight damage without documentation
  • Residential units placed in commercial facilities
  • Units sold or operated outside the USA

Liability Limitation

The Cold Life’s liability is limited to repair, replacement, or refund up to the original purchase price. Incidental or consequential damages are disclaimed except where prohibited by law.

How to Obtain Warranty Service

  1. Email help@myfitnessoutlet.com with purchaser name, proof of purchase, delivery receipt, item, photos, and video of the issue.
  2. Most issues are resolved via phone/email. Parts are covered; customer pays shipping.
  3. Approved service labor reimbursed up to $25/hr (max 2 hrs) with prior authorization.

Repairs must be performed by a Cold Life–approved agent. Repaired or replaced components are covered for the remainder of the original warranty period.

After-Warranty Support

Reasonable phone/video support may be offered; customer pays all parts, labor, and shipping costs.

Product Notice & Warnings

Use only as instructed by competent individuals. Activities involving cold exposure carry inherent risks including hypothermia. Consult a physician before use, especially if pregnant or with medical conditions.

Installation Warnings

  • Comply with local codes; install on dedicated GFCI circuit.
  • Keep electrical components dry; unplug immediately if leakage occurs.
  • Supervise children; appliance is not a toy.

Water Maintenance

Replace filters twice monthly; change water twice monthly if no chemicals are used. Use chemicals responsibly and monitor water chemistry.

Cold Exposure Safety

  • Water should not be below 37 °F (3 °C).
  • Limit first-time sessions to 1 minute; experienced users ≤10 minutes.
  • Do not use under influence of alcohol, drugs, or certain medications.
  • Consult a physician if you have cardiovascular or neurological conditions.

No Additional Warranty

Other than this Limited Warranty, The Cold Life disclaims all express or implied warranties.

View full warranty here.

Extended Warranty When Purchased Through My Fitness Outlet LLC

When you buy any The Cold Life product from My Fitness Outlet LLC, your warranty coverage is automatically registered and extended with the manufacturer. This means :

  • Seamless Claim Processing: My Fitness Outlet submits and tracks warranty claims directly with The Cold Life on your behalf.
  • No Extra Fees: Warranty terms above apply without additional cost; coverage is honored exactly as if purchased directly from the manufacturer.
  • Priority Support: Our team coordinates parts, repairs, and logistics so you spend less time waiting and more time recovering.

Because My Fitness Outlet is an authorized distributor, all manufacturer benefits—including parts availability and technical support—remain fully intact and are often expedited.

How to Obtain Warranty Service

  1. Contact My Fitness Outlet LLC first.
  2. Provide proof of purchase (order confirmation or receipt).
  3. Our support team will issue a Return Authorization Number (RAN) and shipping instructions if a return is required.
  4. You must pre-pay freight and insure the shipment; My Fitness Outlet cannot accept freight-collect packages.

Note: Any alteration, forgery, or absence of proof-of-purchase voids this warranty.