Dundalk Leisurecraft Warranty

5 Year Residential Limited Warranty Policy

Limited Warranty Policy

All products designed and manufactured by Dundalk LeisureCraft Inc. ("LeisureCraft") are covered by a limited warranty against defects in materials and workmanship under normal residential use for a period of five (5) years, beginning on the date the product is received by the original end-user consumer.

This warranty does not apply to defects resulting from normal wear and tear, improper installation, insufficient or improper maintenance, natural weather conditions or failure to follow the manufacturer's installation, usage, or care instructions.

In the event of a valid warranty claim, LeisureCraft will provide replacement parts at no charge. However, please note that the replacement of parts will not extend the original warranty period. This warranty is limited solely to the replacement of parts and does not cover any associated service, labor, or installation costs, all of which are expressly excluded.

For warranty claims or inquiries, please contact LeisureCraft customer support at:
Phone: 888-923-9813
Email: support@leisurecraft.com

For products offered by LeisureCraft that are not manufactured by LeisureCraft, please refer to the warranty policy and terms provided by the manufacturer.

Wood Burning Heaters

Warranty Lengths and Exclusions

Manufacturer Models Warranty Length Exclusions
Leisurecraft Timberglow 5 years Glass door, Ash Grate, Rocks
Narvi Kaamos, Kuru, NC Black 2 years Glass door, Ash Grate, Rocks
HUUM Hive mini-wood 3 Years Glass door, Ash Grate, Rocks
Leisurecraft All Chimney kits 5 years None

Cold Plunge Chillers

Warranty Lengths and Exclusions

Manufacturer Models Warranty Length Exclusions
Coldture Chiller Pro 2 years Filters
Penguin Chiller 1 year None

Electric Heaters

Warranty Lengths and Exclusions

Manufacturer Models Warranty Length Exclusions
Harvia KIP 3 years Elements and Rocks
Sauna 360 Designer B 3 years Elements and Rocks
Homecraft Revive 3 Years Element and Rocks
HUUM Hive Mini and Drop 3 Years Elements, Rocks, Sensors

Dundalk LeisureCraft Inc. ("LeisureCraft") is committed to providing high-quality sauna heaters and accessories to our customers. To offer peace of mind, we will match the manufacturer's warranty on all eligible products purchased from us. If the manufacturer offers a warranty on the product, we will honor that warranty, ensuring the same terms, coverage, and duration.

This warranty is limited to the replacement of parts only. It does not cover any service, labor, or installation costs, which are expressly excluded.

This warranty does not apply to defects caused by normal wear and tear, improper installation, inadequate or improper maintenance, or failure to adhere to the manufacturer's installation, use, or care instructions.

All electrical connections must be made by a licensed electrician. Failure to comply with this requirement will void the warranty.

For warranty claims or inquiries, please contact LeisureCraft customer support at:
Phone: 888-923-9813 Email: support@leisurecraft.com

Extended Warranty When Purchased Through My Fitness Outlet LLC

When you buy any Dundalk Leisurecraft product from My Fitness Outlet LLC, your warranty coverage is automatically registered and extended with the manufacturer. This means :

  • Seamless Claim Processing: My Fitness Outlet submits and tracks all warranty claims directly with Best Fitness on your behalf.
  • No Extra Fees: The warranty terms above apply without additional cost; coverage is honored exactly as if the item were purchased directly from the manufacturer.
  • Priority Support: Our team coordinates part replacements, repairs, and logistics so you spend less time waiting and more time training.

Because My Fitness Outlet is an authorized distributor, all manufacturer benefits—including parts availability and technical support—remain fully intact and are often expedited.

How to Obtain Warranty Service

  1. Contact My Fitness Outlet LLC first.
  2. Provide your proof of purchase (order confirmation or receipt).
  3. Our support team will issue a Return Authorization Number (RAN) and detailed shipping instructions if a return is required.
  4. You must pre-pay freight and insure the shipment; My Fitness Outlet cannot accept freight-collect packages.

Note: Any alteration, forgery, or absence of proof-of-purchase will void this warranty.